I visited this restaurant mid december 2012 for lunch on my way home from a family funeral, my elderly aunt and mother were there, along with partner and baby. We ate off the christmas lunch menu.
Soup was lukewarm and had the most awful taste. The turkey and ham dinners were like rubber, very very small portions. The brussels, carrots and parsnips were rock hard and uncooked. One little spot of gravy on the plate. Ordered goujons and CHIPS for the baby, over cooked goujons and WEDGES came out, again rock hard. (£7.50 for babys meal...a joke!!)
Total bill = £58
I was that ashamed of the terrible meal I just paid and left without complaining as there were other people in the restaurant that I knew and I did not want to cause a fuss, also was not in the form as we had just left the funeral. On reflection, I wrote a letter of complaint 3 days later to the manager. I waited 5 weeks, but still no reply so I rang the manager. Got no joy from manager, very cheeky attitude on the phone and completely denied receiving my letter of complaint, so I went in and spoke to him face to face the following evening. I explained again that I did not complain at the time in an attempt to solve the matter discreetly, I then went on to explain that I had rights as a customer because the meal was so awful. He said he would speak to a higher level boss, again he denied receiving the letter which I find very strange as I sent it first class 3 days after my visit. He rang me the next day, said that a member of staff who was on holiday had received the letter even though I had addressed it to the manager himself. Again he refused to do '' absolutely nothing '' about the meal and hung up the phone on me. Overall, he did not even offer a refund or a voucher which I gladly would have accepted and forgot about the previous experience altogether. I will never set foot in this place again, and I will advise all my friends who dine there to boycott it in future. Myself and my large family dine out most weekends, and this is by far the worst meal I have had in 20 years....Never again.....!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.