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“Fantastic Service; Hotel needs a little modernisation” 4 of 5 stars
Review of Canal Court Hotel

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Canal Court Hotel
4.0 of 5 Hotel   |   Merchant's Quay, Newry BT35 8HF, Northern Ireland   |  
Hotel amenities
Ranked #1 of 10 Hotels in Newry
London
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
“Fantastic Service; Hotel needs a little modernisation”
4 of 5 stars Reviewed October 29, 2007

We stayed at the Canal Court this weekend, for a friend's wedding at Narrow Water Castle. We stayed on the 'Romantic Break' deal and therefore were in one of the hotel's ambassador suites, which was massive. The hotel itself is a little dated: the rooms (though clean and tidy and with all the mod cons one would ever need) need a touch of modern sparkle and the pool area similarly needs a little updating. As an aside, if you're planning on using the pool, swimming caps are compulsory though can be bought on site.

The service we received deserves special mention. Nothing was too much for the staff at Canal Court. As an example, on the deal we had booked, we were entitled to a five-course meal on one of the nights of our stay. We were unable to take advantage of this on the second night (we were at a wedding) and so had planned on dining late on the Friday. However, our plane was delayed and we feared we would therefore miss last orders in the restaurant. On phoning ahead to explain this, the hotel manager was happy to read the menu out over the phone (!), take our orders and to ensure food would be kept warm until we arrived some 30 minutes after the kitchen had stopped taking orders. We were so grateful for this, and I have not experienced such kind service in a very long time.

  • Liked — the service
  • Disliked — the view (over the air con units!)
  • Stayed October 2007, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Belfast, United Kingdom
Top Contributor
112 reviews 112 reviews
34 hotel reviews
Reviews in 40 cities Reviews in 40 cities
116 helpful votes 116 helpful votes
2 of 5 stars Reviewed October 3, 2007

We attended a wedding in the Hotel and booked an overnight stay to prevent having to drive home. The welcome at reception was "like a patter" learnt off by heart with no, or little enthusiasm, and I don't think the girls on duty ever smiled. We asked to checkin and were presented with a reservations sheet which required signature, and it stated the rate as £120. Other wedding guests were paying £110 - when I asked why, I was told that we had booked a deluxe room - not the case. We made our reservation by telephone on 3 May 2007 and our only request was a disabled room. When I explained this to the receptionist she practically puffed in my face (bad day?) and then went off "in a huff "to check what ever she checked. When she returned I was informed "£120" was due as this was a deluxe room as requested. Not so I commented - our only request was disabled room NOT deluxe. We had not even realised there was an option of standard / deluxe. I asked if I could be moved to a standard disabled room and was promptly informed that these rooms were fully booked. We were not informed of this at the time we made our reservation.. Any way I made a passing comment that "I wonder if those guests booked their room on 3 May! But needless to say I got no response! Interestingly too we had a phone call form the bride's sister about 2 weeks before the wedding to ask us if the room reserved for **** was us - she had heard we may want to stay, so had reserved a room on our behalf, and as the hotel was becoming short of rooms the hotel gave out our name and telephone number and asked her to confirm. I don't appreciate this kind of information being made public knowledge, and if pressed I could suggested contravening the data protection possibly? Another wedding guest was with me at the time of checkin (she and her husband had already left their belongings in their room. I was told it was lovely). So, rather than cause a fuss with other wedding guests in the foyer, I decided to keep quiet and went off to the room with the intention of confirming the details with my husband - who had made the reservation. She however asked if this was not unfair treatment for disabled people! (Fair point!)
My friend and I went to the room we had been allocated and found that it was really quite dark and depressing, although relatively close to the lift, and the outlook from the window was into the car park at the rear of the building (that is, in between parts of the hotel buildings. There is no doubt that a wheelchair user (if this was my disability) would have enjoyed the walk-in shower, the emergency alarm cord in the bathroom etc., but when we compared our room to the standard of our colleagues - we were very disappointed. Their room was bright and airy, very spacious and more suitable for those with any mobility difficulties (of course this includes wheel chair users).Ok they may have had narrower doors and no walk in shower, they had a bath. The £110 rate was a special discount rate offered to the wedding guests - I believe the normal rate for standard room is £120.The saga continued when we discovered that other guests at our table had been quoted £140 for a deluxe room, which may have been reduced to £130 as guests of the wedding - I'm not sure, but when I heard that he had asked for a smoking room and was told this would be £20.00 extra, words failed me! I didn't know it was allowed in enclosed spaces any more, and further comment is that had I known smoking rooms were available at the hotel - I would have got one for myself!! The deluxe room was huge - extremely spacious and beautifully decorated - that almost made me angry!
As another "post" noted - there was a comment card in the room - so my hubby and I filled in the details of our experiences - asking for a written response. As the wedding was 5 days ago we still wait for contact. I'm now actually wondering if the happy smiling girls on reception (not!) have received or passed on the card to management - and - I almost dread to ask....is there a chance it may have been misled or fallen into a bin?? I've worked in hotels myself for 20 + years and I know this kind of comment may get "lost" - especially if you work in reception and are the collection point for the comments..which include your job role... time will tell!
All I can say is I won't be back - they can keep their dark wee room - deluxe my "foot"!
Breakfast was also a hive of puffing disgruntled service staff with only 1 exception - and the hotel should be grateful for her - as the stocks were not replenished - no pastries as suggested in another review, no fresh fruit, and little room on the table as no dishes were taken away to give us room - so I ate my porridge off my knee.
The wedding meal and service was good - so I know there is potential for the rest of the staff - somewhere!

  • Liked — The wedding
  • Disliked — everything else
  • Stayed September 2007, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Limerick
Top Contributor
57 reviews 57 reviews
30 hotel reviews
Reviews in 30 cities Reviews in 30 cities
55 helpful votes 55 helpful votes
1 of 5 stars Reviewed August 8, 2007

Just home after two night stay in Canal Court I was so disappointed as I had just a few days off and wanted to spend it in Northern Ireland I'm aware that hotels in Northern Ireland aren't the same standard as Southern Ireland hotels but I never knew they fell so short - this hotel would be hard pushed to get 2 stars in South. I didn't find the staff friendly as reported by other reviewer and make sure you have caught up with sleep before you go or are not going to bother going to bed while you are there .The noise on the corridors never stops all night and a baby crying in the room next door most of the night didn't help. You really need to follow South of Ireland hoteliers and stop your doors banging even though they need to close themselves (fire regs) they can be modified so they do this quietly. I dont think I'm a crank in saying this as I stay in hotels fairly often and as you will see from my other reviews I have had some great experiences. Think I'll be giving the North a miss until they upgrade their hotels- and this hotel wasn't cheap!!! I stayed one night on the way home in hotel in Dublin for half the price and so much nicer.

  • Disliked — Noise
  • Stayed August 2007, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kendal, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 5, 2007

After originally having been booked into a different hotel and wishing to check out almost before checking in, I contacted the Canal Court. The professionalism and helpfulness of the receptionist was wonderful and refreshing to receive. She even greeted me by name when I walked in before I said who I was!

The staff were polite and helpful with nothing too much trouble and always smiling.

The breakfast was hot and substantial and again nothing was too much trouble. The cold breakfast had a lovely choice of fruit, cereals, yoghurts, pastries and fruit juices. Mixing the two was no problem.

The meals in the restaurant were superb and very large.

Room service was prompt, efficient and friendly.

The room was immaculate with fresh bedlinen and towels every day. After washing a top in the bathroom and leaving it over the bath to dry, I returned to find that housekeeping had put it on a hanger next to the towel rail for me.

Overall I would go back like a shot. Well done, and thank you for a fantastic week.

  • Liked — The professionalism and friendliness of the staff
  • Disliked — A mini bar would have been helpful
  • Stayed August 2007, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
n.ireland
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 3, 2007

i stayed in the canal court 4 a weddin it was great the staff were nice and the food was great, but the next day i was down have a bit to eat and the waiting staff was lovely there was 1 girl settin tables and the manger seem to be very harsh with th young girl for no reason that i could see. this went on the whole time i was have my lunch. when i was finish i ask the girl was she ok she pleitly said yes and went on with her duties. i made a formal complent at the time but did not no the name of the girl been builed by restrant manger..

hope this problem has been resolved as i would not like a child of mine being treated like this in her work place..

  • Stayed June 2007
    • 4 of 5 stars Value
    • 3 of 5 stars Check in / front desk
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Top Contributor
87 reviews 87 reviews
49 hotel reviews
Reviews in 44 cities Reviews in 44 cities
115 helpful votes 115 helpful votes
3 of 5 stars Reviewed April 17, 2007

I agree with another reviewer that the Canal Court is a 'mixed bag'. I stayed here this week for one night and was very impressed with the standard and professionalism of the staff I met at reception. The entrance is also a sight to behold with the stone floors and wonderful sweeping staircase. On entering my room however i got the impression that it had been somewhat neglected. Although the bed and the room size were ample the furnishings all bore signs of abuse! Cigarette burns and heat burns together with scuffed legs, a valanceless bed and pages falling out of the stained Guest Directory. Worse was to come. On turning down bed cover my first impressions were that the bed linen had not been ironed. on closer inspection I noticed a few hairs on one of the pillow cases! That was enough for me. I rang reception and asked if another room was available. Not a problem. Within 5 minutes a receptionist knocked at my door and brought me to another room. This happened to be one of their deluxe rooms. A really spacious room that included a canopy over the bed, couch and easy chair, minibar and a jacuzzi in the bathroom. However most of the furniture (which was the indentical of that in the standard room) also had burn and scuff marks. The only extraswere 2 nice white towelling robes provided (can be purcha sed when leaving), The hospitality tray and 'own brand' toiletries were the same as standard room and worst of all, on uncovering the bed linen,,,, yes there it was... a long brownish hair on the top sheet! The pillows were thin, miserable looking specimans and sported the same off -white creased pillow cases.
I didnt have the energy to complain again but did note it in the small space provided for comments on the Guest Comment Card.

I had a light breakfast so cannot comment on the cooked food but the buffet was well stocked with fruit and pastries although the bananas were a little past their best and the orange juice was the 'carton' type.

A great plus of this hotel is that it provides a free internet service to guests - a nice change from the rip off rate charged by most hotels in England for using this service.

All the staff I met (who all seemed very young and local) were extremely helpful and friendly. Bottom line - this hotel could do with a facelift.

  • Liked — Free internet access and friendly staff
  • Disliked — Bed linen - ugh
  • Stayed April 2007, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 24, 2007

In August 2006 we got married in Narrow Water Castle in Warrenpoint just outside Newry. All our guests stayed at the Canal Court Hotel. The hotel was excellent. They gave us all discounted rates, gave us separate dining rooms on 2 occasions, at no charge, for breakfast and dinner. Gave all our guests our welcome pack. Put up with our numerous calls and changes and requests before the big day with a smile and nothing was too much trouble. They even put up with our drunken relatives and friends drinking and playing piano into the wee hours!
Following the wedding, we returned 6 months later to stay and were welcomed and shown to our room before standard check-in time. There was Moet champagne from our parents, and they had a lovely basket of fruit for us. In addition, Shirley, who is possibly the kindest lady ever, the assistant manager had a HANDMADE card for us congratulating us and welcoming us.
We spent the day shopping, which was excellent, there's any shop you could wish for a short walk away from the hotel. Then for dinner, there was no availability as it was a Saturday night and we had not booked, so the hotel was fantastic, they asked what type of food we liked, and booked a taxi and restaurant for us at the time we requested. Excellent service that despite staying at five star hotels throughout the world we've never experienced before. The care and attention they gave us was amazing.
We would thoroughly recommend this hotel to anyone and look forward to going back annually.

  • Liked — Service
  • Stayed February 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Canal Court Hotel

Address: Merchant's Quay, Newry BT35 8HF, Northern Ireland
Location: United Kingdom > Northern Ireland > County Down > Newry
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Newry
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Canal Court Hotel 4*
Number of rooms: 112
Official Description (provided by the hotel):
The Canal Court Hotel is a 110 bedroom hotel in the heart of Newry City. This fine 4 star property has a selection of standard & deluxe bedrooms, executive, ambassador & superior suites. All rooms are beautifully furnished and deluxe bedrooms & suites are all fully air-conditioning. All rooms have private safes & suites have Jacuzzi baths & mini bars. Wheelchair accessible rooms are available & all guests have full use of the extensive health & leisure complex and new Rooftop Hot Tub. CC Spa has recently opened & offers a delightful range of treatments & opportunities for pampering using Germaine de Cappucini Products. The Granary Bar & Cocktail Bar are a lively place to spend your evening with Traditional Irish & Folk Music every Friday & Sunday evening, Charity Pub Quiz every Thursday evening & Music Bar with Resident Dj every Saturday. The Millers Suite offers a prefect opportunity for a spot of dancing & partying to some big bands including The Chevy's, The Housem8's, The Professionals, Sugartown Road & Many More. ... more   less 
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Also Known As:
Canal Court Newry
Hotel Canal Court
Canal Court Hotel Newry, Northern Ireland

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