In February 2013, we made an online reservation for a "Gold 1 Bedroom Ocean View Villa" for 4 nights at The Kapalua Villas' website - for our honeymoon in May 2013 :)
Why did we book here: The great property reviews on tripadvisor, travelers' photos, and pricing fit our budget
When we got there: We reached the property and the front desk staff explained every detail about the property, expenses, spa locations, why the $25 resort fee, optional extra cleaning fee, etc. things in detail. It was all we knew from our online reservation - no new shocks or surprises.
We were given keys to Ridge Villa 1-24 and the moment we unlocked the door and stepped in - we fell in love with the Villa!! It was spacious, warm, welcoming, clean, offered a great view, had 2 bathrooms, air-conditioning worked great!
(And all this is coming from someone who is a picky traveler and travels atleast twice a month for work and stays in only 3-star and above hotels).
Because of all the previous bad reviews, I had my picky OCD glasses on - to find stains, roaches, smell - nothing found :)
The master bathroom was huge :O And the other bathroom was still a full bath, with laundry services and supplies in it. Great help!!
We shopped a lot of grocery items and gifts at Honolua Store (and a lunch to go once from the cafe indoors). Also has a coffee & smoothie shop inside with great menu :)
We used their spa every day except the first day - and we believe it is their hidden gem (not mentioned too often in the reviews). From the first tour we got when we went there first time to the last time we went in for jacuzzi, pool, steam, sauna and spa services, we were always welcomed with warm smiles. They provide you towels, bath robe, slippers, changing room, locker, shampoo, conditioner, body-wash, hair dryer, curling irons, hair brush, body mist.. literally everything you'd expect at a spa! They even had a swimsuit water extractor in the spa - so thoughtful! You can just go relax or go hit their gym which has the latest equipment in there. (I'm guessing) the spa is open 7 am to 7 pm - I would have loved it to be open little longer in the evening to come relax - but for that hubby and I used the pool next to our villa (there were 2 pools in Ridge Villas "neighborhood"). If people use the spa, they easily earn back that $25 resort fee they've been complaining about.
We were a 15 minute drive from Lahaina Historical District (which would be equivalent to downtown if you like to go hang out).
The internet/wi-fi was great and I could FaceTime and stream videos with no problems.
The Kapalua Villas provided us exactly what we were looking for - a quiet, serene, beautiful place where we could stay, relax and enjoy and make great memories. We will be back!! :)