We stayed here last year and were extremely happy with the villa we had in the Bay Villas, and thus very happy to return expecting something similar. To our dismay we arrived to find that we had been put into the Ridge Villas at the furthest point from all the amenities we had anticipated, such as morning swims in the ocean. The receptionist (Rochelle) was extremely helpful and attempted to find something more suitable for us, unfortunately there was nothing immediately available so we had to spend one night in Villa 1811. This Villa is very well appointed, apart from the noisy ancient air conditioning that should be condemned. It looks out over a golf green with a side view to the ocean, so it cannot really be described as the "Ocean View" room we had booked. For those in love with golf this would be an ideal villa as you can watch people mess up their shots on the approach to the green. Unfortunately the evening music serenade from the Ritz-Carlton and the morning wake up call from the green mowing was not for us, as we prefer the sounds of the ocean. Rochelle had arranged for us to be moved to unit 14G2 in the Bay Villas and as well as arranging for our luggage and other items to be removed also rang us when our new Villa was ready. Unit 14G2 is as well appointed as the unit we had last year 15G2 and exceeded all of our expectations, so much so that we will consider returning for longer next year. I just need to make sure I am very, very specific on where I wish to stay. If we had of been stuck in unit 1811, I don't think we would consider returning to Kapalua Villas as unit 1811 didn't meet any of our needs. Outrigger Hotels should thank Rochelle for her efforts in keeping a customer happy. Maybe they should also ask more questions on their website when booking rooms at this resort, so such a mix up never happens again. Unlike last year we also used the Kapalua spa, this spa is one of the better ones we have experienced and I can highly recommend that any guests at the Kapalua villas utilise this facility which is provided as part of the daily resort fee.