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“A magnificent facility with all first rate amenities.” 5 of 5 stars
Review of The Ritz-Carlton, Kapalua

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The Ritz-Carlton, Kapalua
5.0 of 5 Resort   |   1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761   |  
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Hotel amenities
Special Offer
Complimentary Breakfast
Ranked #1 of 2 Hotels in Kapalua
Wilmington, North Carolina
Top Contributor
103 reviews 103 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
60 helpful votes 60 helpful votes
“A magnificent facility with all first rate amenities.”
5 of 5 stars Reviewed September 29, 2013

This facility has it all, first class restaurants, magnificent views, fantastic pools (including an adult only pool), beautiful private beaches and great golf (so I am told as I do not golf). The daily breakfast buffet is truly a feast. Treat yourself to a massage at the spa. While the cost of the massage seems high, it includes a day pass to the spa and all its amenities, steam,sauna, several whirlpools, relaxation areas, etc. well worth it.

Room Tip: Pamper yourself go to the spa for a day
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,077 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tualatin, Oregon, United States
Senior Contributor
22 reviews 22 reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 28, 2013

You can't beat the service or the pool, it's amazing. You do need a vehicle if you want to go into town, closest area of attraction is 15-20 minutes away in Lahina. Concierge is amazing. They screwed up our reservation but fixed it quickly and gave us free drinks while we waited. Food here is 30% more than expected anywhere else. I would prefer the sandy beaches in south maui vs the rocks here.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 28, 2013

A full week of paradise made possible by the service and setting. An enormous garden room set around beautifully manicured gardens. This hotel had of the most beautiful pool settings I have ever seen. Wonderful first rate cuisine. Outstanding experience and highly recommended!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ventura, California
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 27, 2013 via mobile

My husband and I stayed at the Ritz for four nights in mid-September. We usually do not stay at resorts in this price range but the room was paid for by the conference he was speaking at. I knew it would be nice but did not have my hopes set high for our stay. (A month earlier we had stayed for 3 weeks in Kauai for a family vacation and I fell in love with the quaint, small town vibe of Kauai). I thought the Ritz would be too hoighty toighty for me and that the location would be too remote. I was wrong. The resort was amazing. The staff was very friendly and helpful. The pool and jacuzzi were great. The grounds were gorgeous. The room was beautiful. We ate by the pool twice (blackened fish tacos)- those were great. $20 for 3 tacos was a bit pricey but all the food on the islands is expensive. We played shuffleboard. We relaxed in the hammocks. And the somewhat remote location was perfect. I loved being away from the crowds and the many walking trails around the property that are lovely. All in all, we had an amazing time at the Ritz.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Victoria, Texas
Top Contributor
83 reviews 83 reviews
5 hotel reviews
Reviews in 20 cities Reviews in 20 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed September 24, 2013

The staff was extra friendly and made you feel like you were at home. They are very helpful for providing brochures and helpful hints to have the ultimate vacation. The pools were amazing and the "Lava Flow" alcoholic beverage was my favorite. The room was gorgeous and the bed was super comfortable. Everything is luxurious and fit for royalty. A+++

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dallas, Texas, United States
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 22, 2013

From the moment we arrived, until we left, everything about the hotel is flawless. They anticipate your every need, and although it may sound funny, the group of guys that handle the Valet and Bell Stand set the tone for the entire experience. They greated us like friends, they were smiling and interactive with us about where we had been or where we were going. Jorge and Gary were the best! My daughter and I loved the entire stay, from the beach to the pool to the gorgeous room to the staff- we will definitely be back, as soon as possible

Room Tip: I'm guessing there isn't a bad room in the hotel; its quite large, so we had a bit of a wal...
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Francisco
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 22, 2013 via mobile

Just returned from a 4 night stay. The hotel is nice and the service is attentive. The decor is tropical/plantation style and should be due for a makeover within the next few years. The location is a bit secluded in Kapalua and the best I can describe it is as a subdivision. There are a few restaurants within Kapalua, but a car is definitely recommended. I am a fitness buff and was pleased with the size and amenities in the gym. Everything at the hotel is expensive which ultimately leads to the feeling of being taken advantage of. I paid a very reasonable rate because I had a special conference rate. I would not pay the hotel's published rate of nearly $400 per night (plus tax, resort fee, etc). I don't think the experience is worth that price.

Stayed September 2013, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Kapalua

Address: 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Kapalua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Kapalua
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Kapalua 5*
Number of rooms: 463
Official Description (provided by the hotel):
Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases a stunning, fully-renovated destination resort offering 463 guestrooms, including 107 residential suites, warm wood floors, travertine bathrooms, flat-screen televisions and Hawaiian-inspired artwork. The Spa beckons with treatment rooms framed by private garden showers, volcanic stone grottos, heat therapies, and a fitness center with spectacular ocean views. Jean-Michel Cousteau's Ambassadors of the Environment offers all levels activities from land to sea. Also featured are six restaurants, indoor/outdoor meeting space, an inviting children's pool and luxury cabanas. It is enveloped by picturesque Kapalua Resort’s two championship golf courses, dining and a century-old pineapple plantation. ... more   less 
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Also Known As:
Ritz-Carlton, Kapalua Hotel Kapalua
Ritz Carlton Maui
Ritz-Carlton Lahaina
Ritz Lahaina
Lahaina Ritz-Carlton
The Ritz-Carlton, Kapalua Maui

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