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“Best Hotel in Hawaii So Far!” 5 of 5 stars
Review of The Ritz-Carlton, Kapalua

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The Ritz-Carlton, Kapalua
5.0 of 5 Resort   |   1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761   |  
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5th Night Free
Ranked #2 of 2 hotels in Kapalua
San Diego
Top Contributor
53 reviews 53 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
29 helpful votes 29 helpful votes
“Best Hotel in Hawaii So Far!”
5 of 5 stars Reviewed July 30, 2013

This was the best hotel we have stayed at thus far in all of the Islands of Hawaii.
The resort was beautiful and well maintained.
The pool was great for the kids and adults. They have a nice clean playground for the kids.
The kids club was awesome with interesting activities for the kids and there were two pot belly pigs that live on the resort at the kids club.
The food at the pool was great. Drink service is slow however out by the pool, so be prepared to wait. It was much quicker to walk up to the bar if you wanted quicker service. The pool waitress was very kind... however, there was one somewhat rude waiter.
The only other complaint as far as the pool goes, is that there are no umbrellas out by the pool. If you want shade at all, you must rent a cabana. And, there are some nice but very annoying sunglass/sun shade salesmen who peruse the pool all day long trying to see everyone their Maui Jim sunglasses. We found that a bit low class of the Ritz to allow... It's one thing to offer a booth with them for sale.... that would be no problem and welcomed. However, to have salesmen walking around offering to clean your glasses and then to constantly try and bring you out new pairs of Maui Jims to try on in hopes of selling you, yeah, that's very annoying!

The hotel room was awesome. Splurge and upgrade to a suite. It was wonderful. We slept the best there than any other hotel we have every slept in!!!

We did not dine here much other than out by the pool and down at the beach restaurant. All good experiences. One recommendation to change it up a bit, walk up to the Honolulu Store for breakfast or lunch if you just want something quick and casual.

The private beach was great and very clean.

The coffee cafe was great too.

And the spa is a must! It is so beautiful. Great service and awesome practitioners!
We can't wait to visit again!

Room Tip: Get a suite!
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 29, 2013 via mobile

The staff on the Club Level were very engaging. They anticipated all your needs and were able to make you feel like you were living at the hotel. The staff went out of their way to accomodate our request to leave early due to the on coming tropical storm, Flossie. They were very profesional in dealing with my request while ensuring everyone's safety. The property was beautiful. Even though the hotel was full, you did not get the feeling of being crowded. I think this is of the nicer Ritz properties. I would welcome an excuse to be able to return the the Ritz - Kapalua.

Stayed July 2013, traveled as a couple
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Novato, CA
Senior Contributor
48 reviews 48 reviews
39 hotel reviews
Reviews in 39 cities Reviews in 39 cities
124 helpful votes 124 helpful votes
5 of 5 stars Reviewed July 29, 2013

We loved our stay at the Ritz! Yes, it's on the windy side of the island, but the service and facilities more than make up for that. In fact, when we drove over to Wailea for a day it was so hot and sticky that it was uncomfortable. Everyone bunched up under umbrellas....couldn't wait to get back to the "windy side" for some relief. Anyway....the service, food, facilities are all top notch. Great service at the pool and plenty of chairs for everyone (not true everywhere). Loved eating breakfast next door at the store....short walk, outside seating, and very good food choices. Only negative of the entire trip was the main lobby bartender didn't know how to make a Manhattan....I guess most people get the umbrella drinks...it was undrinkable and our waiter agreed and comped both of our drinks (after trying a 2nd time...it was even worse)! That's the way to handle a situation like this and keep a customer happy. Overall, we loved the Ritz and look forward to our next visit.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Carlsbad, California
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 29, 2013

Stayed at the Ritz for 1/2 of our Maui trip (see other review for the first 1/2 at the Fairmont). This is our 2nd trip to the Ritz Carlton and it still maintains the same charm as the first go. The property is big; a small hike to the beach. During our stay, the tennis courts & basketball courts were being refinished. Under normal circumstances, we'd pass this off, but we happened to be in Maui for a basketball tournament and our son was looking forward to getting practice in on a court, which believe it or not is very difficult to find on the island of Maui. I rate this property as excellent, because it's just a wonderful place to stay. The positives: The charm, the 3 tier pool, and the privacy and beauty of the property. The downside: We were traveling with our two boys, and staying in a regular room gets tight after a few days. The beds were not comfortable (I think they were doubles/not Queens), in fact one of the beds had pits on each side. We didn't want to hassle with a room change so our remedy was to trade around the beds amongst the four of us. We were not crazy impressed with the service as at our first trip. For this reason, if you can swing it, stay at the Concierge level - by far the best service we've ever exprienced at a hotel. Didn't do it this time around, though. It was tough to get chaises poolside, at times, but the attendants were glad to find space for you and set you up. I recommend Ritz because it's a far unique Maui experience; plantation feel with added luxury. Grounds are gorgeous, but you won't get your usual tropical island feeling here, which was fine by us. Kevin at the front desk was welcoming and helpful. Thank you! Other tips: Kapalua is WINDY! Hanging at this beach can be a little stressful and not as relaxing simply because there are often sandblasts that can cover you and all of your belongings. Worth a good laugh, but be aware. Nightime pool (open 24 hours, too!) is chilly, for this reason. Neverthless, a great getaway. Head to Honolua bay for excellent snorkeling, and the timeless Honolua general store close to the hotel for quick breakfast, fresh fruit, and cheap(er) beer & wine.

Room Tip: This hotel is terraced into a hillside, so if you get the lobby floor, you can actually be on floor...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 25, 2013 via mobile

We just got back from our excellent vacation in paradise on Maui. Stayed over July 18th through Wedn July 24th
Let me start with the things that to us are 10's. We don't have kids so if you are looking for help there we are sorry.
Wife spent time in the spa and she gave it a 10. The pool is excellent with its section for adults only and the property is our favorite and we have stayed at several 5 star resorts and hotels. Golf as a 10. Plantation is excellent and EXTREME in its challenge. My playing partner and I liked the Bay course better. Kind of a poor mans Spyglass Hill. Tree lined and fabulous and much easier. 88 on Plantation and 79 on Bay for me. The service and course conditions were perfect.
Next the room was fantastic. Room 1624 with two lanai's. It was a residence suite, and it was perfection. From the bathroom to the double 45 inch TVs to the kitchen and service. Another 10 was how people were always saying Aloha and the bell staff was particularly fast and friendly and knowledgable. We also had a fantastic breakfast one morning and it was a 10. Beach area is small secluded and wonderful. Good staff, golf carts to take you up and down the hill and great waves.

Ok, lesser things. Wind. It's Kapalua so it's windy there, but it's also cooler...so take the good with the bad. However, some people just don't expect it. We did. Pool staff. Not an issue of friendliness or quality of the drinks. Prices are expensive, so get ready to spend $8 for a domestic beer and $15 for a cocktail and $41 for shrimp cocktail. The other, (and it was probably just for the days we were there) was that the pool staff was under staffed. Not enough of them, and when you did get an order in they were VERY busy and it took a long time to fill the order. One beer and coke order took 15 minutes which might not seem long, but pouring a beer and two cokes should take 3 minutes. However, they were always smiling and apologizing.
Stores are expensive, but it's the Ritz. Got up the street to the Honolua store a 2 minute walk up the hill from the entrance to the hotel. Excellent place to save $$. Buy things outside and bring to the hotel. Even the staff expects it. Bell staff carts were stuffed with Costco and Safeway bags next to their luggage.
The ritz should add boggle boards to the beach though. You either have to buy them or go a mile away to rent them.

Still with all of our numerous vacations we rank this property on beauty and elegance and quality as #1. Even with the nitpicky things listed above we just can't give this hotel and stay anything less than a 5!!

Couples don't want to miss it. Families will expect a slower pace but excellent. I wouldn't recommend this for young couples who want to party. It's further away from the hotspots and not set up for it.

We will be back.

Stayed July 2013, traveled as a couple
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Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 25, 2013

For a large property, this hotel has amazing service and great amenities. We loved the beach and it was the best part of our trip to sit under the trees and read and was also great for swimming. It does get a bit windy in the afternoons, but overall we found the weather to be delightful. Also close to the best snorkeling on the island by far.

Room Tip: Did Maui Mystery hotel deal and got a partial oceanview room on high floor overlooking golf course...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 23, 2013

Enjoyed everything about this property... Stayed nine nights and didn't want to leave.The pool and beach were both great and we never had trouble finding a lounge chair. You expect great service at a Ritz, and the staff here did not disappoint. The best part, the employees are genuine and the delivery is unscripted...
The restaurant on the beach was a favorite. We had lunch there the day we arrived, and then went back on our 4th day. Our server from the first day (Marla) greeted us by name and quickly offered us the same beverage that we had ordered the first day we were there. WOW!!! From that point on we had lunch there daily.
Fitness Center is adequate and the view is great, but the workout equipment needs an upgrade.
Golf at Kapalua is the best in the islands. If you're a golfer, it should be on your bucket list.
Can't wait to go back...

Room Tip: One bedroom suites have microwave, dishwasher, mid-size refrigerator, large kitchen table which is s...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Ritz-Carlton, Kapalua

Also Known As:
Ritz-Carlton, Kapalua Hotel
Ritz-Carlton, Kapalua Hotel Kapalua
Ritz Carlton Lahaina
Ritz Carlton Maui
Ritz-Carlton Lahaina
Ritz Lahaina
Ritz Carlton Kapalua
Lahaina Ritz
Lahaina Ritz-Carlton
The Ritz-Carlton, Kapalua Maui
Address: 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Kapalua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Kapalua
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Kapalua 5*
Official Description (provided by the hotel):
Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases a stunning, fully-renovated destination resort offering 463 guestrooms, including 107 residential suites, warm wood floors, travertine bathrooms, flat-screen televisions and Hawaiian-inspired artwork. The Spa beckons with treatment rooms framed by private garden showers, volcanic stone grottos, heat therapies, and a fitness center with spectacular ocean views. Jean-Michel Cousteau's Ambassadors of the Environment offers all levels activities from land to sea. Also featured are six restaurants, indoor/outdoor meeting space, an inviting children's pool and luxury cabanas. It is enveloped by picturesque Kapalua Resort’s two championship golf courses, dining and a century-old pineapple plantation. ... more   less 
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