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All 2 Kapalua hotels

The Ritz-Carlton, Kapalua: Traveler Reviews

5.0 of 5
1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761
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The Ritz-Carlton, Kapalua
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Ranked #1 of 2 hotels in Kapalua
Most recent review
4 of 5 stars Reviewed February 15, 2013
Rich454 Seattle, Washington
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Seattle, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Loved it!”
4 of 5 stars Reviewed February 15, 2013

Had a great stay here in Jan. The staff really did make you feel at home! Always friendly and kind! Pool area was very nice with great pool side service! And the location was great! We would love to stay here again!

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Rich454 about The Ritz-Carlton, Kapalua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
61 reviews 61 reviews
5 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
“FABULOUS!”
5 of 5 stars Reviewed February 14, 2013

What can one say about Kapalua and what can one say about the Ritz Carlton? There you have it! AN incredible facility in an incredible place! If there is any negative, it is that there really isn't much of a beach. But, who cares! If you are really into beaching it, Ka'anapali is minutes away and the beaches are great. If you're into golf, the resort has two immaculate and picturesque courses to chose from. Breakfast overlooking the large pool that has an ocean backdrop is incredible. (Sit outside!) We thoroughly enjoyed our stay!

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MGB1A about The Ritz-Carlton, Kapalua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Nice resort”
4 of 5 stars Reviewed February 12, 2013

Well appointed resort, comes with the quality you expect at the Ritz.

Service at times, especially by the pool seemed slow at times.

Amazing views all over the resort property. Set back a little from the ocean, a short one or two blocks gets your toes in the sand.

Food was always good, very nice fitness center and spa, amazing golf courses, pools.

Prices are a little higher here but as expected with it being the Ritz and little hotel competition in Kapalua.

Room sizes were average, slightly smaller than expected.

Overall, if you plan on visiting (WINDY) Kapalua, stay at the Ritz.

Tip - Check out the General store - great prices open for Breakfast and Dinner. Also if you like sushi you MUST stop at Sansei.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask MightyMick about The Ritz-Carlton, Kapalua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Good stay at the ritz”
4 of 5 stars Reviewed February 12, 2013

We stayed in one of the residential suites. It is perfect if you have young children and do not wish to have every meal in a restaurant as there is a tiny kitchenette. No stove but has dish washer, microwave fridge, freezer and toaster. The rooms are comfortable although the furniture and drapes are very dated.

The pool and beach is always windy. The wailea side of the island has much nicer beaches and better weather.

The property is located near great spots for dining such as sansei and merriman's. there is also a Honolua store which stores the basics and even has a deli counter selling fresh fish sandwiches. We ate there twice during our stay.

We had a great time. But the service is not up to par for a Ritz hotel. We felt that the very average service and the dated furniture and decorations throughout the hotel did not give a five star experience.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask mka79 about The Ritz-Carlton, Kapalua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Top Contributor
73 reviews 73 reviews
26 hotel reviews
Reviews in 32 cities Reviews in 32 cities
51 helpful votes 51 helpful votes
“All about the service...”
5 of 5 stars Reviewed February 10, 2013

It's a lovely hotel indeed, but the service is what sets the Ritz apart from all other hotels on the west side of Maui... Again and again they really demonstrated above and beyond service - which really stood out after spending 2 weeks at the Westin down the road... Also, they don't nickel and dime you like they do at the Westin, charging for beach chairs etc etc... Kapalua is the place for golfers, for the weather is windier, wetter, and cloudier than a few miles away in Kaanapali and Lahaina, so keep this in mind... Kapalua is a different eco-system - beautiful but different. You'll be happy putting on the Ritz...!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Sean M about The Ritz-Carlton, Kapalua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
The Ritz-Carlton, Kapalua
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Additional Information about The Ritz-Carlton, Kapalua

Also Known As:
Ritz-Carlton, Kapalua Hotel Kapalua
Ritz-Carlton, Kapalua Hotel
Ritz Carlton Lahaina
Ritz Carlton Maui
Ritz-Carlton Lahaina
Ritz Lahaina
Ritz Carlton Kapalua
Lahaina Ritz
Lahaina Ritz-Carlton
The Ritz-Carlton, Kapalua Maui
Address: 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761
Phone Number:
Region: United States > Hawaii > Maui > Kapalua
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free High-Speed Internet Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotels in Kapalua
#1 On the Beach Hotels in Kapalua
#1 Family Hotels in Kapalua
#1 Romantic Hotels in Kapalua
#1 Luxury Hotels in Kapalua
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases a stunning, fully-renovated destination resort offering 463 guestrooms, including 107 residential suites, warm wood floors, travertine bathrooms, flat-screen televisions and Hawaiian-inspired artwork. The Spa beckons with treatment rooms framed by private garden showers, volcanic stone grottos, heat therapies, and a fitness center with spectacular ocean views. Jean-Michel Cousteau's Ambassadors of the Environment offers all levels activities from land to sea. Also featured are six restaurants, indoor/outdoor meeting space, an inviting children's pool and luxury cabanas. It is enveloped by picturesque Kapalua Resort’s two championship golf courses, dining and a century-old pineapple plantation. ... more   less 
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