We were welcomed to the property by a friendly hostess offering leis and the hotel's signature cocktail. The property is breathtaking and it does live up to the resort label. Our room on the Club Level was a very nice size with beautiful views of Kapalua beach/bay. Within a few hours of checking in, they even brought complimentary mai tais up to the room. The balcony was a nice size as well and you could sit relax and enjoy the beautiful scenery. The pool is beautiful, with lots of palm trees and waterfalls, but we didn't actually get in the pool, so I can't comment on the temperature. The staff in the Club Level was very friendly and quite helpful. We have stayed at several Ritz Carltons over the years and this certainly ranks at the top. We always stay on the Club Level as well, because of the value proposition of the meal/beverage presentations throughout the day.