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“Beautiful Property, Good Service on Maui” 5 of 5 stars
Review of The Ritz-Carlton, Kapalua

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The Ritz-Carlton, Kapalua
5.0 of 5 Resort   |   1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761   |  
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5th Night Free
Ranked #2 of 2 hotels in Kapalua
Atlanta
Top Contributor
53 reviews 53 reviews
29 hotel reviews
Reviews in 31 cities Reviews in 31 cities
37 helpful votes 37 helpful votes
“Beautiful Property, Good Service on Maui”
5 of 5 stars Reviewed November 18, 2012

We were welcomed to the property by a friendly hostess offering leis and the hotel's signature cocktail. The property is breathtaking and it does live up to the resort label. Our room on the Club Level was a very nice size with beautiful views of Kapalua beach/bay. Within a few hours of checking in, they even brought complimentary mai tais up to the room. The balcony was a nice size as well and you could sit relax and enjoy the beautiful scenery. The pool is beautiful, with lots of palm trees and waterfalls, but we didn't actually get in the pool, so I can't comment on the temperature. The staff in the Club Level was very friendly and quite helpful. We have stayed at several Ritz Carltons over the years and this certainly ranks at the top. We always stay on the Club Level as well, because of the value proposition of the meal/beverage presentations throughout the day.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (274)
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English first
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 17, 2012

This is a really nice property, set on 60 acres with massive ocean views. The grounds are gorgeous with tons of palm trees and plants, the pool is top notch with plenty of room and several cascading water falls. The service is also superb, we were upgraded through our AMEX platinum card to a deluxe room which was clean and nicely updated. The work out room has awesome ocean views, although the equipment could use updating. It does appear that they are slowly updating everything here so be patient. On a side note, I have to laugh at several of the negative posts, one of which was complaining that the walk down to the beach is treacherous. Seriously, the walk is about 200 yards down a gentle 8-foot wide concrete path, if you are that scared, taken the shuttle, lol. Also, another moron was complaining about the weather, really? The last time I checked, the Ritz Carleton does not control the weather on Maui, get a clue, do your home work people. It's amazing how many travel snobs there are that will never be pleased no matter what so take any negative reviews with a grain of salt!

Stayed November 2012, traveled as a couple
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Winchester, Massachusetts
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed November 16, 2012

Kudos to staff at the Club Lounge! All go above and beyond even the highest of expectations. Rooms were well-appointed. Continous, convenient shuttle service from hotel lobby goes to several of the highest rated restaurants in the area. Disadvantage was the cold pool and lack to response to our requests to warm up the pool. If the pool manager would take a walk around, he would see that hardly any guests were in the pool, while the two jacuzzis are very overcrowded, because the pool is uncomfortably cold. We are here for 9 nights and this situation has persisted.This had adversely affected our leisure time here. Very discouraging for a Ritz.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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nyc
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 15, 2012

My husband and I just returned from a week in Maui at the Ritz for our 10th anniversary. We choose The Ritz because of previous stays at our locations unfortunately this location was a disappointment. As a previous guest commented the carpeting is stained and worn, the sheer draperies in our room were are stained too. When we arrived there were no restaurants on the property open for dinner in fact 2 of the 3 were closed the entire week of our stay and there was only 1 location open for lunch. We did eat at the on site sushi restaurant which was awful there is another sushi restaurant in Kapalua called Sensei which is the place to go, prices are great and portions are quite good. One of the reason we wanted to go to Maui was for a beach vacation, do not stay at the Ritz if you want a beach vacation because they do not allow any of their lounge chairs on the beach and did not offer us any other beach chairs to use on the beach as a previous guests notes. There reason is the currents in the ocean are too strong and the life guard needs to be able to get around the beach without chairs in their way????? There also no water sports on property either. We eneded up driving to other beaches which was not what we had planned to do on our vacation. The staff was amazing which made our trip pleasant. We did not find the concergie desk to have any pull with any restaurants or activities, they were there to make any reservation but I found I did just as well on my own through the internet. I would have expected the Ritz to have some pull with top restaurants but not the case. We also had a misunderstanding with concergie booking an activity and not advising us that the amount she quoted was per person and not for the both of us and when we tried to cxcl they basically told us there was nothing they could do to help, again not what I would expect from The Ritz. I have spent over 30 years traveling the world at top hotels and my previous experiences with the Ritz Carlton were all to my expectations so this was a big disappointment. There are so many choices in Maui it's too bad this wasn't what we hoped for. I do not think we would return to this property but would return to Maui for sure!

Room Tip: guests who met who had ocean views said they really weren't ocean view you needed to stand on th...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Maumelle, Arkansas, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 15, 2012

I left my heart at this hotel. Upon our arrival, we were greeted, given beads, offered a drink and we immediately knew this place was special. The hotel is constructed in sort of a large open "U" shape which cascades down the side of a hill toward the Pacific Ocean. In the center, manicured native flora greet you on the way to a lavish three-tiered pool complete with hot tubs and upscale chaise lounges. Palm trees sway in the gentle breezes in every direction you look. The temperate climate allows the hotel to have a very open feel with no front door to the lobby or past the lobby out to the pool area. The rooms were beautiful with upscale finishes, comfortable beds and unexpected dark finished hardwood flooring. We had a walk out balcony large enough for a table and chairs which was the perfect spot to enjoy morning coffee while enjoying a view of nearby mountains and all the way down to the beach. A paved area winds its way from the hotel past tennis courts down to a nicely developed area just above the beach with seating areas, chairs and chaise lounges. It allowed us to enjoy the experience of being at the beach without actually setting up shop on the sand. Food at the hotel is good but included what we felt were limited offerings and targeted a high-end consumer. The hotel staff was warm and helpful, always going out of their way to greet us and provide help where needed. We made use of the friendly concierge team who booked a few excursions for us and helped us cater the trip around what turned out to be several excellent choices. I took advantage of the spa on the premises which had everything under the sun and enjoyed a Lomilomi massage. The Banyan Tree restaurant is very nice and the wait staff tended to our every need. The grounds of this hotel cover a great deal of beautiful land in a wonderfully secluded spot, and no landscaping detail is overlooked. If you've never been to Maui, put the Ritz Carlton Kapalua on your bucket list!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 15, 2012

We stayed at the Ritz for a total of five days in the early part of November 2012. The property itself is impressive: +50 acres with a sizable beach, good sized pools and located out of the hustle and bustle of locales closer to Lahaina and Kaanapali beach. Traveling with two children, ages 6 and 9, we were able to upgrade to a residential suite for $100/night, which was an excellent choice because it gave us lots of space and more dining flexibility. Overall the property is in very good condition and quite clean, with the exception of the carpets in the hallways (surprisingly worn and stained). Beds are comfortable, service (from check-in, concierge, poolside service and housekeeping) was impeccable and we felt we got a good value for the money. Spa services, while not inexpensive, are well worth the experience, including access to a beautiful and well-maintained facility.

On the downside, the property does get its fair share of heavy winds. They are not an issue during the day (when the sun is out and temps are in the mid-to-high eighties) but anyone thinking they'd get lots of night swims in might be in for a good chill (despite the heated pools). The only other issue we had is that both of the main restaurants for the property were closed for the duration of the stay, which complicated some of our dining options. It would have been nice if Ritz had notified us of the closures prior to our stay so we could have made other plans in advance, but I also suspect it's why we got such a low rate for our room at that time.

Having stayed in other parts of Maui, we enjoyed this more remote location and the amenities provided. The beach is great, the pools are nice and there's plenty of hiking, tennis and golf to keep most people busy. We'd recommend it for anyone seeking a pampered experience and who doesn't mind lots of walking. Given the size of the property and that it's located on a hill, anyone with limited accessibility or poor physical health may have difficulty enjoying all this hotel has to offer.

Room Tip: If you're traveling with a family and residential suites are available - upgrade! Excellent valu...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Liverpool, New York
Senior Contributor
24 reviews 24 reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 15, 2012

This is a lovely hotel but not to the standards expected from a Ritz-Carlton. Employees are all very friendly and mostly helpful. They are definitely on island speed....nothing happens quickly. Hotel was renovated 6 years ago but feels very dated; clean but dated. If you want to go from your room to the pool to the ocean and back-and-forth quickly/easily, this is not the resort for you. Ocean is a bit of a walk. Lots of waves....which we enjoyed but may not be for everyone. Go a little further south and the water is flat! Beautiful ocean walkway that you should do at least once during your visit if not once a day! Bring a towel and stop at one of the three beaches on the walk. The furthest one is the most protected and flatest water. Wear good walking shoes/sneakers....not intended for flip flops! Jean-Michel Cousteau's Ambassadors of the Island is a real gem and not to be missed! They offer many programs throughout the week. We enjoyed to tour of the hotel gardens from April and Fred....you get a real appreciation for the food you are eating when you see where it has been grown! And don't miss the outrigger canoeing/snorkeling trip. The best!! There are three pools to enjoy including a pool just for adults and a small water activities pool for the kids. Just a little odd that the pool for children is closest to the bar! Disappointed that the beach restaurant was closed; we expected to have a few lunches while enjoying the ocean views. Check before you go to see what will be open so you are not disappointed, too. We paid a lot of money to not be able to enjoy an oceanside meal. There's a general store just off the parking lot where you can purchase meals (great option for breakfast....rather than the $32 buffet at the hotel), stock up on supplies for your room (soda, snacks, sundries) and souvenirs. You can take the hotel shuttle to the Pineapple Grill or Merriman's for fabulous meals!! And a trip to this hotel would not be complete without a visit....a very long visit....to the spa! If you are planning to rent a car, be sure to have it reserved before you get there. If you think you might want a car for just a day or two, the concierge will help you, but ask as soon as you arrive! If the cruise ships are docked, there may not be any cars available for you!!

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about The Ritz-Carlton, Kapalua

Also Known As:
Ritz-Carlton, Kapalua Hotel
Ritz-Carlton, Kapalua Hotel Kapalua
Ritz Carlton Lahaina
Ritz Carlton Maui
Ritz-Carlton Lahaina
Ritz Lahaina
Ritz Carlton Kapalua
Lahaina Ritz
Lahaina Ritz-Carlton
The Ritz-Carlton, Kapalua Maui
Address: 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Kapalua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Kapalua
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Kapalua 5*
Official Description (provided by the hotel):
Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases a stunning, fully-renovated destination resort offering 463 guestrooms, including 107 residential suites, warm wood floors, travertine bathrooms, flat-screen televisions and Hawaiian-inspired artwork. The Spa beckons with treatment rooms framed by private garden showers, volcanic stone grottos, heat therapies, and a fitness center with spectacular ocean views. Jean-Michel Cousteau's Ambassadors of the Environment offers all levels activities from land to sea. Also featured are six restaurants, indoor/outdoor meeting space, an inviting children's pool and luxury cabanas. It is enveloped by picturesque Kapalua Resort’s two championship golf courses, dining and a century-old pineapple plantation. ... more   less 
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