Kudos to staff at the Club Lounge! All go above and beyond even the highest of expectations. Rooms were well-appointed. Continous, convenient shuttle service from hotel lobby goes to several of the highest rated restaurants in the area. Disadvantage was the cold pool and lack to response to our requests to warm up the pool. If the pool manager would take a walk around, he would see that hardly any guests were in the pool, while the two jacuzzis are very overcrowded, because the pool is uncomfortably cold. We are here for 9 nights and this situation has persisted.This had adversely affected our leisure time here. Very discouraging for a Ritz.