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“The most run-down place we found in New Zealand!” 2 of 5 stars
Review of Acapulco Motel

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Acapulco Motel
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20 Shelly Beach Rd., Herne Bay, New Zealand   |  
Hotel amenities
Ranked #1 of 2 Hotels in Herne Bay
Cambridge, England
Top Contributor
99 reviews 99 reviews
84 hotel reviews
Reviews in 82 cities Reviews in 82 cities
155 helpful votes 155 helpful votes
“The most run-down place we found in New Zealand!”
2 of 5 stars Reviewed March 2, 2007

My wife, brother-in-law and I stayed here for 3 nights at the end of our New Zealand holiday. This was the 15th place we stayed in, and was the most run-down. The motel was 2-3 miles from the city centre, but the Link bus stopped nearby and called at the main central attractions, departing every 10 minutes. It was a reasonably short walk to Ponsonby Road, with a good selection of cafes, bars and restaurants. Our unit had two bedrooms, a living room, kitchen, shower room and toilet.

POSITIVES - The rooms were spacious, the beds and armchairs were comfortable, there was a laundry on-site, free internet, and a balcony to sit outside. The owners were friendly and helpful.

NEGATIVES - The cooker was ancient, the bathroom mirror was broken, the walls and paintwork badly needed decorating, and the cleaning wasn't up to scratch (e.g. a lampshade with an obvious collection of dead flies).

We paid NZ$190/night, which was about the same as we paid for first class apartments in central Christchurch.


  • Liked — Spacious rooms with comfortable beds and armchairs
  • Disliked — Run down rooms, in need of decorating and cleaning
  • Stayed February 2007, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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14 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • Any
English first
Top Contributor
62 reviews 62 reviews
35 hotel reviews
Reviews in 35 cities Reviews in 35 cities
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed April 22, 2006

We have just spent a week at the Acapulco Motel in Herne Bay, Auckland, New Zealand. While this motel offered family accommodation they were certainly not keen on families and complained about the fact that we had children with us the whole time we were there.
The stove was more than 40 years old and I got shocks when stirring something in a pot. The curtains were so old that they ripped a bit more every time we opened and closed them. The wallpaper was mouldy in several places. Many items had not been replaced i.e. part of the toilet seat which kept slipping off, and a couple of light bulbs and even though these things were pointed out to the owner nothing was done about them. The tap in the kitchen leaked continuously and the toilet cistern had to be worked manually. The cleaning was not thorough and when we spoke to the management about this he said it might have been because it was Easter. It was quite difficult to see out of the windows.
There was confusion over the internet access.

  • Stayed April 2006
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Acapulco Motel

Address: 20 Shelly Beach Rd., Herne Bay, New Zealand
Location: New Zealand > North Island > Auckland Region > Herne Bay
Business Center with Internet Access Free Parking Kitchenette Room Service Suites
Hotel Style:
Ranked #1 of 2 Hotels in Herne Bay
Price Range (Based on Average Rates): $
Number of rooms: 15
Official Description (provided by the hotel):
Acapulco Motel has a reputation with business people and leisure travelers alike for being a friendly, cosy, clean and comfortable establishment, with a homely atmosphere. Acapulco Motel is situated in the Herne Bay residential area, minutes from the central city.An excellent bus service called "The Link" is about 5-min walk away, which does a circuit around the city. And all the fabulous shops and restaurants on Jervois Rd/Ponsonby area are within walking distance.Acapulco Motel combines the convenience of its location with spacious, well-appointed rooms designed to offer a quiet retreat at the end of the day.Acapulco Motel is located just 1.5km from Auckland's city centre, Wynyard Quarter, Auckland harbour ferries, Auckland Zoo and MOTAT (Museum Of Transport And Technology), Walking distance to Westhaven Yacht Marina, Pt. Erin Park Fun Pool, fashionable Ponsonby restaurants and cafés. Motorway exits at Nelson Street/City Centre from the south and Shelly Beach Rd/Ponsonby from the north.* Recommended by "Been There" ... more   less 
Also Known As:
Acapulco Hotel Auckland
Acapulco Motel Auckland/Herne Bay

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