I stayed at this hotel for 2 weeks at the end of May with my husband and 2 children aged 8 and 4. First impressions even arriving late at night were very impressive, the hotel has a real wow factor.
Our room had a view over the street and in the distance a bit of a sea view. I went back to reception to see if they could give us a better view over the pools and the answer was yes for 45 euros per night (x14 nights 630 euros!!) so needless to say we stuck with our street view.
In the standard room for 2 adults and 2 children there were 2 single beds pushed together to make a super king and a small sofa bed. The sofa bed was horrendous - It was too small for 2 people - the kids kicked each other too much so my husband and I tried it but it just wasn't big enough for 2 adults so we ended up rotating beds every night so we each got a good nights sleep in a bed every other night. The sofabed sheets also didn't fit properly meaning that by the end of the night you were sleeping half on the mattress - very hygienic! I also scraped my leg on the exposed metal mechanism.
Otherwise the rooms were very nice and the bathroom was lovely. The TV didn't have much in the way of English channels but the kids enjoyed watching the Disney Channel in Spanish while we were getting ready for dinner.
On the balcony we had a table and only 2 chairs so we had to request another 2 chairs. The safe was 3.50 euros per day which is a rip off - the last hotel we stayed in provided the safe free. If you want wifi in your room it costs 5.30 euros per day, another rip off, but we just used the free wifi in the bar which also stretched as far as 2 of the closest pools. It worked brilliantly the first week, even good enough to facetime family back home, but by the second week (UK half term hols) the hotel was pretty busy and we couldn't get on the wifi easily anymore.
The hotel and its grounds were very impressive and well maintained. There are ~7 pools, 2 small splash pools within the kids club, 2 quiet out of the way ones and 3 main ones, 2 with fake sand - more like gravel than sand, a bit hard on the feet but the kids liked playing in it. These 2 pools were great with gentle slopes into them so perfect for kids splashing about. The signs did say no lilos in any pools which seems a bit harsh but they didn't enforce it and the kids played happily with boats and lilos in the main pools. The lazy river was fun to float around in too. There was no problem getting sun beds the first week but the second week you had to be out a bit earlier to get the beds in the location you wanted. The hotel made a token effort leaving notes on beds where people had reserved them but they didn't remove their stuff so bed reservers still won in the end. The couple of things we felt were lacking from the hotel were a kids play ground (slides, swings etc) and jacuzzi areas in any of the pools.
The breakfast was pretty good with all the usual hot and cold items which kept us going most of the day. We occasionally bought ham toasties at lunch time but these were expensive at 6 Euros each so we usually snacked on crisps and biscuits from the local supermarket. The evening buffet was fine for me and my husband but not much the kids liked. In other hotels we have stayed at there were special kids sections serving pizza, chicken nuggets and fish fingers every night but here they were rotated and not on every night and my kids lived on soup, pasta and tomatoes! There was a lovely outdoor terrace where you could have dinner but unfortunately many people smoked there so it wasn't as pleasant as it could've been. One thing the restaurants did really well was to cope with the extra people in the school holiday week, opening an extra serving area to keep queues down.
There were kids club and daytime and evening entertainment. The hotels own animation team worked really hard and were great. The 9pm shows which were outside acts were on the whole pretty poor (dancing from difference countries/jugglers/acrobats etc) and we tended to choose seats near the back so we could leave half way through and go to the upstairs bar which had a band playing.
The location of the hotel was good with shops and bars just down a small hill. The nearest part of the beach was a pleasant 10 min walk through the sister hotel, however with 2 small kids and loads of buckets, spades, towels etc it wasn't so pleasant so we only went a couple of times. You would also need to walk another 10mins up the beach to get to the better part with the dunes but the kids had had enough walking by then.
While we were there we did the Thomson trip to Las Palmas which was Ok but there really isn't much there (take jumpers as the north is much cooler than the south and we had to buy them for the kids at the first stop off). We went camel riding in the dunes which the kids enjoyed. Also took the local bus to Mogan which I wouldn't do again as the road was really hairy and I thought we were going down the cliff a few times - take the boat instead. We went to the Moonlight cinema and watched Frozen - the film doesn't quite fit on the screen but it was a novelty snuggling on sofa under blankets. Also got a taxi to RIU Palace hotel and if you walk straight through and out the back of the hotel you get the best view of the dunes and the kids had a great time running up and down them (this isn't well advertised but definitely worth doing - we did it after dinner one evening as the sand was too hot during the day). Also went to Playa del Ingles shops but didn't venture to holiday world which was on the outskirts of Maspalomas and was full of fairground rides.
All in all this is a beautiful hotel with many great qualities, certainly worthy of 4+ stars. We never usually go back to the same hotel as there are so many other places to go but before we went I thought looking at the brochure this could maybe be the exception. Now I have been I think I wouldn't actively look to return but if I found a cheap deal to have a week in the sun then I would certainly consider it but not in a standard room for 4 people (couldn't do the sofa bed again).
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- Also Known As:
- Lopesan Baobab Hotel Maspalomas