This was one of our best holidays ever! Great location, excellent room, great hotel, good food, good service, great weather and the hotel looked very impressive when we stepped off the coach. A lot went right on this break. We (two of us) had three seats to ourselves (both ways), we were the first through arrivals, the first on the coach and the first to check into the hotel.
Very good food, although it could've been hotter. The salmon teriyaki was excellent and the Asian and Cihinese themed night included the best food I've ever eaten in a hotel abroad. We went on the half board option, which enabled my wife and I to swap dinner for lunch and venture into Meloneras for dinner on a few occasions. I would highly recommend that you consider doing this. Take note - we arrived in the early hours of Friday morning, which meant that although we paid for 7 nights (plus 45 euros for late check out) our room cards, which are required to enter the hotel restaurant, were not valid on our last evening for dinner. The waiter informed us that we had to pay because our cards had expired? We tried to explain that this was our seventh night. This did not matter to our waiter - rules are rules. We had to leave the restaurant to go to reception to find out what was going on. The lady at reception said "well of course your cards won't work as you need a special voucher for dinner if you are leaving the hotel late in the evening," Silly us! We're still not sure how anybody, apart from those working in the hotel reception, would know this. It would make sense to explain this to the customer and to the restaurant team. We returned to the restaurant with our special voucher and was then allowed to eat the dinner that we'd already paid for.
We did not try the on-site a la carte restaurant. We couldn't see the point of paying extra to eat in the hotel restaurants when we could eat good food in better surroundings overlooking the sea on the front.
The room was the best I've stayed in (business and leisure) in my 32 years travelling home and abroad. It was very big with two (very comfortable) double beds, a sofa and an armchair. The direct access to the pool was well worth the extra money and the shower room with a double sized bath and superb power shower was more than adequate for the two of us. The walls are extremely thin, which can make it noisy. At one stage I thought the world's loudest child had moved in to the room next door to our left. However, this proved not to be the case because he arrived two days later in the room to our right. They both had the same approach - why talk when screaming at the top of your voice non-stop achieves the same result. Despite being woken at 05:30 am on a couple of occasions and despite encountering more screaming children than any hotel we've ever visited, we didn't let this spoil our break.
Although we didn't go on holiday to watch tv, it could've done with a few more English speaking channels. It comprised of only a few news channels, which wasn't too bad as there was lots of big stories going on whilst we were away and it proved handy to drown out the noise.
The option to book a suitable time slot for room cleaning was helpful. This allowed us to disappear out of the room whilst the (excellent) maid cleaned up.
I think it's a little opportunistic to put a safe in your room, advise you not to leave valuables unguarded, but then charge you for the safe. It doesn't cost the hotel to allow this for free and they can't use it for anything else whilst the room is occupied. It's a five star hotel and should come with a free safe.
Meloneras was a perfect choice for us. Good shops and stores, lovely bars and restaurants, beautiful views, friendly people and you really felt safe and secure walking around at anytime of the day or night? It was nice not to come across a Burger King or a McDonalds, which are present at many resorts abroad. There was also no sign of a full English or a roast and Bingo and/or Karaoke are not offered as entertainment in the local bars. This isn't somewhere to take your teenagers because they will be bored. There isn't many young people about and there doesn't appear to be any clubs or activities going on. We're in our mid to late 40s and were looking for a relaxing quiet break. In the main, we found it here. It was also a pleasant surprise not to encounter the ticket touts that usually plague resorts on the Canary Islands. There was one guy that stopped us to tell us we were the lucky recipients of either a digital camera, IPad or holiday thanks to the leaflet that he had just opened on our behalf. All we had to do is sign up for a day long session at a hotel down the road and listen to a presentation. Needless to say, we soon kicked him into touch. He wasn't too pushy and quickly moved on to another couple.
We thought Grand Italia was the best restaurant in the resort. Good food and service. Faro was okay, but should encourage the waiters to concentrate more on serving the customers they already have sitting down in the restaurant rather than concentrating on the prospective clientele passing by.
The pools are excellent. There are loads to choose from and some were heated up until a few days ago. Believe me, it didn't need to be heated as the weather was lovely, but it was nice to have an early swim with nobody around. There are sun beds available at all times (although it is the beginning of May). The layout really works and although there are many pool areas and the hotel is big, it doesn't feel like a long walk to get anywhere.
Good service, with courteous and helpful staff. The hotel bars are big and also have free (slow) Internet available to guests.
The Internet is too slow. I've spent the whole week trying to download a film that I already own from my ITunes onto my IPad. I have spent more than 25 euros and still didn't get half way through it. I don't believe this should be a chargeable service and if it has to cost 8 euros for 24 hours is should be of a far better quality.
The gym is very good. It has good machines, showers and it is a good size.
There was some confusion over our late check out room. We called the hotel prior to leaving the UK to see whether we needed to book it through Thomson or would it be possible to book at reception once on location. We were advised that we would be able to book late check out at the hotel on arrival. We confirmed this on check in and once more during the week. We were advised that the room would cost an extra 45 euros or alternatively we could have a courtesy room for free up until 18:00. We were told to book this one day before leaving. However, 24 hours before departure, we were furious to be told that our room wasn't available because the hotel was fully booked and the courtesy room was only available for a maximum of 30 minutes. Fortunately, we took the opportunity to raise this with our on-site Thomson representative (Joanne) who took control of the situation and resolved it to our satisfaction with guest relations. We've never had an issue like this before and needless to say we've come straight back home and added late check out directly with Thomson for our family holiday in Rhodes next month. Whilst we were waiting in reception, we observed three separate parties attempting unsuccessfully to book late check out rooms (one particular guest was far more furious than us). Therefore, if you are leaving the hotel late at night to go to the airport and you want peace of mind and a hassle free last day - book late check out with your holiday provider before you leave home. Thanks to Joanne and guest relations we avoided a disappointing end to our break and it means that we would definitely return to this hotel in future. This would not have been the case if we were turfed out of our room 9-hours before our coach arrived. It seem a little strange that we only got to the hotel on the Friday morning and were required to leave at midday on Thursday. We paid for 7 nights, upgraded by paying even more to have our direct pool access room for 7 nights and paid an extra 45 euros to have our room for another 6 hours on Thursday afternoon. All in all we were only there for 6 and a half days.
This would be a perfect holiday if they sorted out the little things. If there was an area in the restaurant and a swimming pool designated for adults only. If the Internet and safe was free in the room. If the food was a little hotter. And finally, if a customer has to have a special meal voucher for their last night - let the customer know and ask the restaurant staff to advise the customer of this option rather than allowing the waiter to attempt to charge for a dinner that's already been paid for (at least once).
In summary, I would return to his resort and more than likely to this hotel. In fact, I did try to book it for later in the year when I was on-site, but the Internet wasn't working properly! All in all, we found it very good value for our money.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.