When we first saw the hotel it definitely has the WOW factor amazing architecture and in a nice upmarket area.
Upon arrival most guests receive champagne. However, we didn't.
Several pools some heated some not, several restaurants to Include 2 buffet but both Serve the same food. Food in the buffet was great couldn't fault accept food could be slightly hotter.
Rooms- fantastic and great for family's only down side is the mini bar should be out of reach as our toddler has helped him self and Smashed a glass bottle on the floor!! Rooms are definitely 4-5 star quality very clean and tidy. Tv no English channels apart from news! Very disappointing for a 5 star.
Food- excellent variety compared to what we had at previous all inclusive. Breakfast is definitely the best for us. Haven't tried the Carte restaurants.
Food by the pool varied depending on what pool you were located at. When we visited a different pool and ordered food we couldn't get the same!!??
Room service- in one work terrible! Food was cold, not a great variety and what we ordered both times was wrong!
Location- short walk to promenade of designer shops and supermarkets restaurants. Ideal location for people who like designer wear and nice variety of restaurants.
Pools- kids pool, heated with slides... However, would be better If both entrances had a swing style gate that shut automatically as kept having to chase our son around... Pool at the top end which was also heated definitely was an ideal location for sun bathing and a warmer pool.
Staff- some we're fantastic and extremely helpful. A couple not.
Generally I Would rate this hotel a 4 star. Would recommend to family's. would visit again maybe when children are older and would not offer room service again!