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“Excellent for relaxed, all-included, stay-in, holidays” 5 of 5 stars
Review of Lopesan Villa Del Conde Resort And Thalasso

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Lopesan Villa Del Conde Resort And Thalasso
5.0 of 5 Hotel   |   Mar Mediterraneo, 7, 35100 Costa Meloneras, Gran Canaria, Spain   |  
Hotel amenities
Ranked #2 of 3 Hotels in Costa Meloneras
Madrid
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
“Excellent for relaxed, all-included, stay-in, holidays”
5 of 5 stars Reviewed October 7, 2012

This is a true five stars hotel. The rooms are ample and comfortable, with a balcony and a separate dressing room. The staff is professional and extremely helpful. The amenities available (pools, spa, entertainment nightly in the terrace) guarantee an extremely pleasant stay, without need to leave the hotel for days. Wifi is free in the terrace, too. The buffet breakfast was the most impressive I have ever seen. This is the perfect place for a relaxing family holiday, particularly, with young children, or for older couples. Not so much for business travellers or families with older children. The beach and the dunes of Maspalomas are only a 10-minute very nice walk away, as are a number of restaurants if you want to go outside of the hotel.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Public Relations Manager at Lopesan Villa Del Conde Resort And Thalasso, responded to this review, October 9, 2012
Dear Guest,

We highly appreciate your comments published on Trip Advisor regarding your stay at our Lopesan Villa del Conde.
We are very happy to know that you had such a good time with us and we are especially glad about your positive valuation .
We would be delighted to welcome you again soon and remain at your disposal

King Regards

Public Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,561 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (225)
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English first
Top Contributor
55 reviews 55 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 4, 2012

I attended a friend's wedding at the hotel last weekend with my sister. We had a beautiful double bedroom with a gorgeous ocean view.

The welcome was very friendly and we were greeted with a glass of cava. Everyone was exceptionally pleasant and well-mannered.

The lobby of the hotel is in what must have been a cathedral and is painted in a shiny dark stucco which felt a bit gloomy to me and the furniture and decor were not to my liking.

Our room was lovely with a spacious bathroom (although there was always a smell of mildew).
We had a walk-in closet which we loved, a flat screen tv and sofa bed. The decor, again, was not what I expected of a five star.

The rest of the hotel is like a little village with restaurants, bars and little shops and was extremely pleasant. There are several large pools and access to the ocean.
The spa is AMAZING and an absolute must-do.

The restaurants and buffet breakfast were very good except for the restaurant by the pool which we had lunch in twice and the food was just not to our liking.
The Italian restaurant in the main square was delicious.

Overall, we had a great & relaxing stay. I don't think I would be back mainly because I was only there for a friend's wedding and Gran Canaria is not really my style (nothing to do with the hotel!)

The only things that could have been improved during our stay were:

1. Beach Towels- When we arrived in the afternoon we headed for the pool but were told that the beach towel hut was shut from 12-3 pm. We went to the front desk to see if we could get some towels and they informed us that there were beach towels in our room.
There is nothing wrong with that per se but this being a five star hotel I expected them to say that while there were towels in our room they would get some for us so we didn't have to go all the way back to our room and be inconvenienced again.

2. The other thing was that when we got back from our friend's party at 1 am and were quite hungry we were told there was no room service after midnight. I think room service should be available 24/7 in a five star hotel and that they should go out of their way to accommodate your every need. To me, that is the true meaning of luxury.

Apart from these minor problems I have to admit that we had an excellent stay and would definitely recommend this hotel to anyone looking for a relaxing holiday in the sun.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
west yorkshire
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 1, 2012

Just spent a lovely week at Villa Del Conde. I was apprehensive as some of the Trip Advisor reviews had mentioned the noise so I thought I would try to avoid this possibility by booking a Senior Suite on the top floor.
The suite was lovely and really spacious but yes, there was a lot of noise because of the marble and wooden floors.
However the hotel design and friendly, helpful staff made up for this and it was soon forgotten.
I asked at reception for an extra parasol for the balcony as I was too hot (it's a hard life!) and it arrived 10 minutes later.
The breakfast choices were wonderful and in particular the staff in La Plaza for the breakfast service were nothing short of brilliant. They were very attentive without being over the top.
We ate out most evenings as there are so many nice restaurants within a 10 minute stroll. A particular mention goes to Oasis and Grill Faro - really lovely food in a great setting on the Promenade.
If there was one thing I could pick fault with was the sunbeds by the pool. Although there are literally hundreds of beds, they are all very close together and would benefit from a bit more personal space and mattresses.
Having said all this, its a beautiful hotel in a lovely resort and I would happily return - just don't charge me for the safe when I'm paying for a suite!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hucknall Nottingham
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 30, 2012

If your looking for an excellent hotel then this is the one for you! We have just spent 7 nights here and we were more than impressed with everything at this hotel. Most of the other guests were Scandinavian and as such the standards were much much higher! Air conditioned spacious room. Large bathroom with walk in shower and separate bath. 5 pools with ample summer beds and brollies. Buffet breakfast and diner. Entertainment every evening in the Plaza. I used the spa and thought it was fantastic. I would definitely stay here again.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Guest Relations Manager at Lopesan Villa Del Conde Resort And Thalasso, responded to this review, October 9, 2012
Dear Guest,

First of all we would like to express our sincerest gratitude that you have chosen our hotel and also for sharing your opinion with other travelers on the website Trip Advisor.

We are very happy to know that you had such a good time with us and we are especially glad about your positive valuation .

Once more, we wish to thank you for your feedback and would be delighted to welcome you back at our hotel.
Best Regards

Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrington, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 28, 2012

As this was our first family summer holiday in 5 years we wanted something a bit special. So you know how it is, you look on the websites and think "wow, this looks great". And then when you arrive, you find that those wide angled lense shots and photoshopped images lured you in good and proper. Well, I'm pleased to say not in this case. From the moment we stepped off the coach we were given what I feel was the 5 star treatment. In the magnificent cathedral like reception the staff gave us a very warm welcome with a glass of bubbly. Finding our rooms was easy. Our luggage by the way, had gone on ahead of us, so there was no need for lugging bags about. Great! The rooms were more like mini-suites, very tastefully decorated with huge comfy beds (2 double beds pushed together);a lounge area that had a great sofa, TV & well stocked mini bar; a balcony that overlooked the lovely hotel grounds; twin sinks in the very spacious bathroom, a great shower, a bath, and a loo with bidet. And every girls dream.....a walk in wardrobe!. The staff were brilliant, always smiling, very helpful and nothing was too much trouble. With a massive choice of excellent quality food at both breakfast and evening meal you'd have to be an extremely fussy eater to go hungry here. Around the pool there was no shortage of top quality sun loungers & umbrellas. The bar snacks menu was good with waiter service at no extra cost. We tried the aquaerobics; the instructor was wonderful and made the event a lot of fun. There was a good choice of pools including a salt water pool which was our particular favourite. It's kind of an infinity pool, very relaxing and in general quite quiet. The evening entertainment at the hotel in the evening wasn't to our taste, so we made the very short walk to Meloneras and Maspalomas on various evenings and watched the world go by, finishing most nights off back at the hotel in the chill out lounge with a couple of Jim Beams. I could waffle on more, but I think you get the gist. We loved it here. So all that remains is to say a big thank you to all the staff at Villa Del Conde, you made us feel really special and we hope to see you again soon.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 25, 2012 via mobile

Me and my boyfriend have just got back from our first trip to Villa de Conde we stayed for 14 days luckily as I would not have wanted to leave after 7 days! This hotel is brilliant, the rooms are spacious, the food is of a very high standard, the hotel entertainment is excellent. I can not fault anything! The rooms and the whole hotel is very clean and presented excellently, the staff are fantastic very polite and always helpful (Jorge Movilla is one of the hotel staff that really stands out). We will definitely be back!!!!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Guest Relations Manager at Lopesan Villa Del Conde Resort And Thalasso, responded to this review, October 1, 2012
Dear Guest,

First of all we would like to express our sincerest gratitude that you have chosen our hotel and also for sharing your opinion with other travelers on the website Trip Advisor.

We are very happy to know that you had such a good time with us and we are especially glad about your positive valuation of our environment, hotel size and in especially, the service.

Once more, we wish to thank you for your feedback and would be delighted to welcome you back at our hotel.

Public Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Monica, California
Top Contributor
55 reviews 55 reviews
49 hotel reviews
Reviews in 47 cities Reviews in 47 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed September 25, 2012

If you like going on cruises on the new Mega Class ships this is the place for you!

Too many rooms in too small a space with insufficient staffing to even come close to being worthy of five stars. The rooms are decent enough. There is a room safe which is an extra fee. In room wifi is extra as well. There is a free wifi zone by the pool though. The food service is in huge dining halls. Breakfast food quality was good. Morning wait staff was attentive if a bit obsequious. Did not eat dinner at the resort but I believe dinner meals are in the early and late seating mode which is a bit off putting landside.

Front desk experience was least luxe of all. Understaffed with 10-15 minute wait to check out.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Guest Relations Manager at Lopesan Villa Del Conde Resort And Thalasso, responded to this review, October 1, 2012
Dear Guest,

We appreciate your trust in us by choosing our hotel for your holiday stay. Thanks also for your comments and we would like inform you that we have taken note and we will work hard to improve them.

We hope to welcome you back here soon and stay at your disposal for anything you might need
Best regards

Public Relation´s department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lopesan Villa Del Conde Resort And Thalasso

Address: Mar Mediterraneo, 7, 35100 Costa Meloneras, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Costa Meloneras
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #2 of 3 Hotels in Costa Meloneras
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Lopesan Villa Del Conde Resort And Thalasso 5*
Number of rooms: 561
Official Description (provided by the hotel):
The Lopesan Villa del Conde Resort & Thalasso is excellently situated on the sea front on the south part of Gran Canaria, very close to Meloneras beach (300m) and just a few minutes on foot to the lighthouse and the dunes of Maspalomas Nature Preserve (800m). The 56,340m2, 5 star hotel construction reflects some of the most common characteristics from the canary Island traditional architecture and presents a similar structure to that of a welcoming town on the island, with a central square, gardens and charming stately homes with hanging wooden balconies. The spectacular reception is an authentic adaptation of one of the oldest churches on Gran Canaria, with two maintowers, a bell tower and central dome. ... more   less 
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Also Known As:
Lopesan Villa Del Conde Resort And Thalasso Hotel Maspalomas

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