We travelled with Alpine Elements to Chalet Nyon for one week this August. Overall it was a fairly good holiday, although after having taken in all the information on the Alpine Elements website of a ‘Premium Plus luxury chalet’ and the good reviews on Trip Advisor since its refurbishment in 2011, I have to say I was expecting a better overall package.
There were some very good aspects of the holiday. First and foremost the friendliness and dedication of the chalet hosts (Daisy and James). If you decide to travel with Alpine Elements and get them as hosts then I can assure you you’ll enjoy the hospitality. Also the range of summer activities available in the Morzine area is good, and the local towns and attractions are well worth visiting. It also has to be said that the overall package is price competitive which perhaps had a bearing on some of the less welcome points of the holiday !
The chalet itself couldn’t really be described as ‘luxury’, I would say it is ‘adequate’. The rooms are quite basic. We had rooms 1 and 2 on the ground floor which seemed to be larger than those on the top floor – which were too small. We found the beds really hard and not comfortable and there are no windows in the downstairs bathrooms, nor balconies, so getting things dry was awkward as the heating was not on in summer. That said, the shared accommodation of the middle floor is quite pleasant although if the chalet was full with 12 guests could become quite crowded.
The immediate surroundings of the chalet are quite unremarkable. I’d suggest that the pictures on Alpine Elements website have been carefully cropped. The grounds of the chalet are quite scruffy with a lot of weeds and the hot tub is partially overlooked from the road above. We used the tub twice and it was okay, but certainly not in a luxury surrounding. The chalet faces out onto a very large car park used by walkers and companies taking people canyoning at the nearby waterfall. This seemed to be okay, or so we thought, read on…..
Probably the most disappointing aspect of the holiday was the lack of organisation of the reps (not the chalet hosts !),. One of the attractions of this holiday is the inclusive 3 day bike hire. We had extended this to 6 days before travelling, this itself required a very frustrating phone call to the team in the UK. Anyway when we went to collect the bikes in resort the local reps had no knowledge of our extended booking and asked me if I had a receipt to prove my booking ! Thankfully I did. We subsequently had to take one of the bikes back next day for repair as the brakes were barely working and unsafe – brakes being very important on these mountains ! The brake pads were worn out and so were replaced. Clearly the bike had not been properly checked before being hired out.
Another of the attractions of the holiday was white water rafting which we’d heard good reports of and were looking forward to. Anyway we waited, and waited, in the chalet for the bus to collect us, but it did not turn up. A mix up between Alpine Elements and the rafting company meant that we were left with no transport and could not get to the rafting. Now I know that these things can happen but the only way we found out what was happening was via our chalet hosts phoning around on our behalf as to where the bus was, no proactive contact from the reps. In fairness the company have provided compensation for this. I might not have mentioned this if it had been a one off but things were really confirmed to me on the last day of our holiday….
On the last day we were due to fly back late afternoon, and collected by bus early afternoon. We spent some of the morning chasing a mouse around the chalet that had made its home there – I hope they’ve caught it by now. Then for the bus, once again we waited, and waited. and it did not come. Again the only way we found out what was going on was by our chalet hosts phoning around for information., nothing proactive from the reps. The cause was a 7 hour flight delay, aagghh ! Anyway we decided to make the best of it and headed into Morzine for some afternoon tea. All was fine until we were walking back to the chalet and were surprised by a large convoy of trucks, horns blaring, heading in the same direction as us. On returning to the chalet we were confronted by the trucks, about 20 of them, in the aforementioned car park It was ‘Cirque Celine Zavatta’ setting up for business in the car park right in front of the chalet. Apparently this happens every few weeks in this car park in the summer. Anyway we were well entertained for the rest of the afternoon as the big top was erected about 20 yards from the chalet and the lions, camels, horses, llamas and goodness knows what else were brought out on show. The sights, sounds and smells around the chalet were certainly going to be interesting over the next few days, although my feelings would have been different if I’d been arriving rather than departing that day !
After yet more phoning by our chalet hosts we were taken by surprise when the bus eventually turned up. So that was it, an adventure holiday in some ways that I wasn’t expecting.
- Official Description (provided by the hotel):
- A stunning chalet, renovated in 2011 and in a luxurious alpine style of modern fittings and an aged wooden interior. Chalet Nyon is situated right by the popular Nyon cable car and ski slopes. It further benefits with a hot tub on the sun deck, and an almost ski to door location with superb views of the Vallee de la Manche.The chalet sits next to the Nyon cable car that accesses the excellent slopes up on Pointe Nyon, which holds some of the best skiing and boarding in the area! The ski slopes of Nyon almost run back to the chalet, (within 70 metres), thus offering the ultimate in ski convenience. From the cable car, just 100 metres away, guests can quickly and easily access the whole Morzine and Les Gets sectors without the queues. The home run back to the chalet is also superb, wending its way down through the trees to offer exciting skiing for all levels. The town centre is around a 900 metre walk, but a free shuttle bus stops outside the chalet. ... more less
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