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“Unacceptable treatment” 2 of 5 stars
Review of Chalet d'Amo

Chalet d'Amo
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Chalet d'Amo
1082 Route de Morzine | La Cote D'Arbroz, 74110 Morzine, France   |  
Hotel amenities
Ranked #18 of 48 Morzine B&B and Inns
1 review
“Unacceptable treatment”
2 of 5 stars Reviewed March 3, 2010

I recently stayed at Chalet d’amo with my boyfriend for five days in February half term. When we arrived at the chalet, the hosts had no record of our booking, however they were very accommodating and we got my requested room. However, in the middle of our stay, the hosts informed us that the chalet had being over booking and we would have to move rooms. Naturally, we presumed that due to this inconvenience, we would be upgraded and the chalet host informed us that the room had double bed; the room we booked had twin beds. However, we soon discovered that the room we were being moved into was in fact one of the chalet hosts bedrooms that had been converted into a guest room due to the over booking. Thus, the room was very basic with a double futon on the floor and a shabby set of draws with an old rug on the floor. Our inconvenience from the owners overbooking the chalet also affected us the following morning when we went down to breakfast and there wasn’t enough chairs around the table, so we had to have our breakfast half an hour later, thus we missed our bus into the centre of Morzine. My boyfriend and I are in out late teens, I believe that our treatment was due to the fact we were a younger couple. I don’t believe that an older couple would have been treated in the same manner, which was proven in the fact that a family who were staying in the chalet the same time as us were moved to a hotel due to the overbooking.

When we returned to England, I emailed the chalet owner to voice my complaint about the overbooking, requesting some compensation. Not only did I fail to receive compensation but I also failed to receive a reply from the owner, behaviour that I find unacceptable.

Due to these reasons I would not recommend this chalet to anyone and would never return to chalet d’amo.

  • Stayed February 2010, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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38 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • Any
English first
southwest UK
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 25, 2010

Chalet d' Amo offers is good value, economy, half-board bolt hole a few miles from Morzine. It is a little cramped, doesn't offer much communal space and the hospitality is well meaning if slightly eccentric. What it doesent offer is a high-end catered chalet experience close to the piste. The high points are the informal friendliness and flexibility of the hosts, the filling (inclusive) breakfasts and high quality (not inclusive) dinners (if requested in advance), proximity to a decent characterful pizzeria, and good auberge and if you like friendly dogs you are in luck. The lows : a lottery whether you have a cramped or a decent room, cheap furnishing in the bedrooms, little communal space other than breakfast/dining area, no drying room or washing machine (although the hosts will try and sort something out), no in-house bar facility and if you dont have a car then a 2/3 mile walk to the free bus to Morzine town and the piste or a 400 yard walk to the less regular pay bus which could be a problem if you carry your own ski-kit or have small kids.
It would also be nice if the wood-burner was occasionally lit ! Nonetheless, if you want to get to the slopes on a budget, dont have small kids and arent on a status-kick then this could work fine. For accurate information on the booking it's advisable to talk to the people running the chalet in Morzine, rather than the English partner (Nigel) who over-sells. In town, Michel Gravier is the place to hire skis - near the Pleny gondola.

  • Stayed February 2010, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chalet d'Amo

Address: 1082 Route de Morzine | La Cote D'Arbroz, 74110 Morzine, France
Location: France > Rhone-Alpes > Haute-Savoie > Morzine
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Spa Airport Transportation
Hotel Style:
Ranked #18 of 48 B&Bs / Inns in Morzine
Price Range (Based on Average Rates): $
Number of rooms: 5
Reservation Options:
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Also Known As:
Chalet d`Amo Hotel Morzine-Avoriaz

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