I recently stayed at Chalet d’amo with my boyfriend for five days in February half term. When we arrived at the chalet, the hosts had no record of our booking, however they were very accommodating and we got my requested room. However, in the middle of our stay, the hosts informed us that the chalet had being over booking and we would have to move rooms. Naturally, we presumed that due to this inconvenience, we would be upgraded and the chalet host informed us that the room had double bed; the room we booked had twin beds. However, we soon discovered that the room we were being moved into was in fact one of the chalet hosts bedrooms that had been converted into a guest room due to the over booking. Thus, the room was very basic with a double futon on the floor and a shabby set of draws with an old rug on the floor. Our inconvenience from the owners overbooking the chalet also affected us the following morning when we went down to breakfast and there wasn’t enough chairs around the table, so we had to have our breakfast half an hour later, thus we missed our bus into the centre of Morzine. My boyfriend and I are in out late teens, I believe that our treatment was due to the fact we were a younger couple. I don’t believe that an older couple would have been treated in the same manner, which was proven in the fact that a family who were staying in the chalet the same time as us were moved to a hotel due to the overbooking.
When we returned to England, I emailed the chalet owner to voice my complaint about the overbooking, requesting some compensation. Not only did I fail to receive compensation but I also failed to receive a reply from the owner, behaviour that I find unacceptable.
Due to these reasons I would not recommend this chalet to anyone and would never return to chalet d’amo.
- Reservation Options:
- TripAdvisor is proud to partner with HostelWorld and HostelBookers so you can book your Chalet d'Amo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Chalet d`Amo Hotel Morzine-Avoriaz