This is Fawlty towers at its finest!!! I have never written a review on tripadvisor but our experience was so awful in this hotel that I felt compelled to warn other travellers.
Sonia who is the owner of the hotel is in the wrong job and clearly doesn't enjoy dealing with people. Every request seems to be an effort and an additional cost (which at 300 euros a night seems excessive). The most minor of questions receives a rude response.
We have stayed all over the world and have never experienced such poor attitude and value for money.
Real shame as due to the location and friendliness of the other staff it could be a fantastic place to stay.
- Official Description (provided by the hotel):
- The Hotel Neige et Roc is a charming and characterful chalet hotel located in Les Prodains, at the base of the Ardoisiere cliffs, half way between the ski resorts of Morzine and Avoriaz. The new Prodains Express ski lift is located just opposite the hotel, allowing our hotel guests to be on the pistes minutes after leaving their bedrooms. We offer dinner inclusive accommodation packages throughout the winter and summer seasons. Our bedrooms are a mixture of doubles, twins and family rooms, while our hotel restaurant is well regarded for it's use of locally sourced produce and delicious restaurant dishes. Many of our guests have been staying at the Hotel Neige et Roc for many years. They enjoy our high standards and our personal approach to guest care. ... more less
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