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“One of the best IBIS” 5 of 5 stars
Review of Ibis Dieppe Val Druel

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Ibis Dieppe Val Druel
3.0 of 5 Hotel   |   Le Val Druel | Rue Vieille Grange, 76200 Dieppe, France   |  
Hotel amenities
Ranked #5 of 12 Hotels in Dieppe
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197 reviews from our community

Traveler rating
    30
    91
    54
    15
    7
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18
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Gold Coast, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 25, 2014

We've travelled all around Europe for the past four weeks and found this place to be the worst.
Dirty room, wet carpet, no bath towels, very very small room only just fits a double bed and we itched most of the night??????? You wouldn't want to be too short or you wouldn't be able to step up into the bath/shower. No I wouldn't recommend this place. Just terrible.

  • Stayed April 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ipswich, United Kingdom
Top Contributor
57 reviews 57 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 7, 2013

Away from town centre adjacent to shopping centre with giant Auchan supermarket and various eateries. Room as expected and illuminated free parking on site. Staff average. Despite the huge shopping centre around the corner, the setting is quiet.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkshire
1 review
2 of 5 stars Reviewed September 25, 2013

No baby cot was provided in the room when we arrived, despite numerous attempts to ensure one would be there.
The room was tiny, dated and scruffy - in fact the hotel in general was a bit old and worn. The bed was very comfortable but with the child cot eventually installed, we were pretty crammed in.
Considering this room was more expensive, much smaller, and less modern than the one we booked for the outward journey (Premier Inn Newhaven), it was very disappointing overall.
Not bad for access to the ferry port (although not the closest) and the staff were friendly enough, but the main problem was with the booking (and trying to secure the baby cot); bit of an epic, so get comfortable...

Booked this hotel online via TripAdviser, which redirected me to the website for the international operators of the Ibis chain (AccorHotels). Booking the room was no problem via this site, except when it came to getting the cot in the room. Since there was no option to order this via the website, I called the free support line. After a tricky few minutes trying to identify the hotel to the call centre operator (spelling out each word in the address one letter at a time), I was advised that there should be an option on the booking form after all, and to (a) make a complaint via the website, and (b) call the hotel direct and secure the cot that way.
However, (a) didn't work out because the complaint form on the website was also knackered (and another call to the call centre to complain about the complaint form went about as well as you'd expect).
And as for (b), rather than call the hotel and risk a multilingual misunderstanding, I thought that since we were passing the hotel on our way down to our destination, I'd stop in en route instead and sort out the cot face to face. Which I did, and was assured by the receptionist face-to-face that it would be there, I thought that was that, but no.

The issue seems to be one of chain of responsibility - no-one I spoke to has any immediate responsibility, it's too easy for them to fob you off. Which means the poor overworked receptionist who's present on the day you turn up to stay has to deal with the problem there and then.

Room Tip: Fine for basic travel with no special requirements
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  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ibis Dieppe Val Druel

Address: Le Val Druel | Rue Vieille Grange, 76200 Dieppe, France
Location: France > Normandy > Haute-Normandie > Seine-Maritime > Dieppe
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Dieppe
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Dieppe Val Druel 3*
Number of rooms: 45
Official Description (provided by the hotel):
The Ibis Dieppe Val Druel hotel is located 5 min by car from the centre of Dieppe, the château and the Cité de la Mer. Close to Le Belvédère shopping centre, it has 45 rooms and 1 meeting room for organising seminars and conferences. It also has a restaurant, a bar serving snacks 24/24 and private closed outdoor parking. Guests on a business trip will appreciate the Wifi wireless broadband Internet access. The Dieppe golf course is 5 km away. ... more   less 
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