Convenient location from the motorway, easy to find, walking distance to several restaurants.
Good size car park.
Friendly staff with good English spoken.
More space than in a Formula 1 hotel, with more room for bags / hanging clothes and a bathroom (might be considered small but adequate for an overnight stay).
I booked 2 rooms. Shower brackets / holders in both rooms were broken – and in such an obvious way the cleaner would have known and should have reported it to management, who should have fixed them before letting the rooms. One of the beds in the twin room had a dubious stain on the sheets.
We reported it to reception who apologised but didn't offer an alternative room. I did ask if we could change room (they said yes) but by the time we noticed it was late, children's stuff unpacked and I didn't have the energy to move for one night's stay.
Window fastening faulty so it was either wide open or closed. We wanted it open (hot weather) but it opened onto a flat roof and I didn't feel secure leaving it wide open – so we ended up tying the handle to the furniture to open it only a small way!
The hotel is in need of a refurbishment.
There are so many other budget hotels offering rooms for a similar price that I will use an alternative chain in future.
Just to note - I completed the hotel's customer satisfaction survey and within hours had an email reply apologising for the problems with the shower.
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