On attending a wedding in the Pontoon Hotel last May we made a reservation for two nights. The wedding itself was fantastic and I have to say the management did look after the guests during the reception itself but thats were it ended. When we arrived at the hotel itself we were booked into a room which we were told was a "good " room, on arriving I thought to myself, " I wouldn't like to see a bad room !" The standard of the facilities were mediocre to say the least, the bathroom was so outdated I'm surprised the faclities actually work, didn't fancy walking around in my bare feet on the carpet either, bit dodgey looking. Our "good" room had a lovely view over the yard, ie.
the tops of some lovely sheds/storage facilities and then looking towards a cliff side, not exactly what I was expecting !! One thing I have to say is that we had a meal in their restaurant and although the surrounding was a bit old fashioned (may be to some people's taste) the food was delicious. Apart from the restaurant I was so glad to leave the hotel and return home, I'd never go back and would definetly not recommend it. On leaving we received a fairly substantial bill considering the state of the room we were not impressed - must mention that this was also with a wedding guest discount. We were extremely surprised as we had previously been quoted approx €75 a room with the discount, however the bill came to €75 each per night, totalling €300 for the two nights - not including meals. I have travelled a fair bit throughout both Ireland, Europe and the US and considering the standard of the hotel this was certainly not up to scratch and did not represent value for money. The difference in price was put down to an error in quote and as far as they were concerned this was the case closed. On returning from our trip we were still so annoyed that we complained in writing to the hotel, surprisingly enough no reply was received. Subsequently we e-mailed our complaints twice ( to the same address where we had placed our reservations ) and to this day still have not received a reply. I am very disappointed not only with the experience that we had but also that this is how such a beautiful part of the country is being represented to tourists from abroad.
- Also Known As:
- Pontoon Bridge Foxford
- Hotel Pontoon Bridge
- Official Description (provided by the hotel):
- Twin Lakes Restaurant with panoramic views of Lough Conn and magical sunsets. ... more less
- Reservation Options:
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