We stayed at this hotel to attend a wedding in the area. We specifically requested to check in early as the wedding was at 2.00 and check in was at 3.00, we were told they would put a note on the file and the room would be ready by noon. When we arrived at noon the room was not ready and it would be another hour. This left me to get ready in the ladies toilet. I was not too fussed but thought more could be done to ensure our room was prepared. Then our friends arrived who were also booked in and had called to request early book in after we had, their room was ready. Then as the icing on the cake as I was waiting at reception a lady arrived and stated "I called an hour ago to see if I could book in early?" The lady replied "yes your room is ready" I was still waiting for my room yet somebody who had called that very day was able to check in? The girls on reception had very little customer service skills and we were offered little in the way of an apology. The room was standard, there was mildew on some of the bathroom tiles.
Once we had put our bags in our rooms we requested a taxi to take us to the wedding, the firm they called seemed to be a fleet of one, took over 30 minutes to arrive, nearly making us late and was marvellously overpriced.
When we arrived at breakfast we were unaware of the process and were marched back by a rude lady, to be checked off a list. This same lady also snatched a plate from my partners hands as he was heading back for another helping.
In all the hotel was standard, not 4 star by any means and the customer service means that I for one will never return to this hotel.
- Also Known As:
- The Park Royal Hotel
- The Park Royal Hotel Stretton
- Park Royal Warrington
- Hotel Park Royal
- Park Royal Hotel Warrington
- The Park Royal Warrington/Stretton, UK
- Official Description (provided by the hotel):
- The Park Royal, set in beautiful Cheshire Countryside yet easily accessible to motorway links, is the ideal location for a leisurely weekend or business trip. Ideally located to visit many of the North West attractions, or as a stop over on your way to the North or South. Our friendly team will ensure that you stay is everything you are looking for, our team of Chefs will provide excellent quisine and our spa therapists can pamper you to perfection. ... more less
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