I'm writing this review as carefully as I can. My intent is to give as much info to my fellow travelers as I can in order for them to make the right choices and get as much value and enjoyment out of their vacations. With that said.....Please read this entire review before considering staying at Gold Canyon Gold Resort.
First off, this "resort" has some good reviews, but you may notice those are mostly for the golf course NOT the accommodations. My husband and I did not golf during our stay and will only review the hotel.
We found Gold Canyon through Groupon. We have had many good experiences through Groupon until now. I believe the purpose of marketing through Groupon/Living Social, etc. is to bring in travelers and introduce them to your product, in the hopes they enjoy themselves and someday return (paying full price). Following that plan you would want to give your guests the best experience and leave a good first impression. That obviously was not Gold Canyon's strategy. We were booked into one of the most run down, outdated, dirtiest rooms, that also happened to be one of the furthest out and had a huge barrier blocking what was supposed to be a golf course view (see pics). Our daughter lives in Phoenix and we visit her 4 times a year. We wished to find a base hotel to return to with each visit. Unfortunately (or fortunately for us) we are crossing this one off our list.
The room was so outdated it looked like we stepped into the 1980s. The furniture was a red vinyl sofa and Ikea type tables. The bar area was done in very dated ceramic tile with dark brown grout, which was chipped and crumbling. The refrigerator was so small and never chilled (room temp). The front door had something oozing down the wall (see pic). The only locks on the doors were the old fashion chain type and the hardware was loose and ready to fall off. Everything was covered in dirt, dust, or slime. The top of the one nightstand (for 2 queen beds) had the veneer chipping and peeling off (see pics). The old style mini blinds had pieces missing and the slats covered in dust.
The bathroom was big with a good size counter top (old Formica type), but the toilet area was in the same space as the dressing area, so there was no privacy. In addition the door to the bathroom had no lock on it and the door latch kept causing it to pop open. I'm assuming in an effort to save money this hotel does not offer complimentary bottles of grooming items. They have dispensers on the wall they refill. This includes the hand soap, except the dispenser was filthy with slime running down the front (see pics). The walk in shower (no tub) had no door and the floor flooded with each use.
This room was suppose to be a golf course view, but there was a huge support beam smack in the middle of the view! There was an outdoor fireplace, which we did not use. The cheap brand fire logs cost $10 EACH! Which was as shocking as the cost of $6.50 for a bottle of water! One day our room did not get made and we had to call for maid service when we got back in late in the day.
Enough about the terrible condition of the room (please see all the pics I've included). The first day my husband and I booked a Couple's. Massage in the spa. My husband's masseuse seemed to be an experienced professional, but my girl looked like she had just graduated from high school and was very, very inexperienced. My massage was one of the worst I've ever had! At one point I opened my eyes and looked down to the shocking sight that she was BAREFOOT! I find that to be very unsanitary. After the massage we were each brought a glass of water with a piece of pineapple floating in it. My pineapple piece had a long black hair stuck to it. I declined the water after seeing that. I wasn't offered another even when I pointed it out. Terrible spa experience!
Breakfast was NOT included in the price of the room. They offer a buffet style with fresh omelets, hot items, pastry, and cut up fruit. The breakfast was good, but expensive. Later, we laid by the pool. The pool is NOT heated and the water was freezing cold. The deck furniture padding was worn and faded. There was no pool service. No lifeguard, no attendant, no drink service. My husband walked up the stairs to a bar area and ordered us 2 Bloody Mary. These were the smallest drinks ever! NO garnish. No celery, no olives, no salt. I don't even think there was alcohol in these drinks! They cost $15 EACH!!!! And I believed they were just glasses filled with tomato juice. The pool area is also very small. There was only 2 umbrellas for the entire space. They have a rock radio station piped in and it was loud. Especially all the radio commercials. We were the only people at the pool area. It was unpleasant.
The one saving grace of the entire stay was the beautiful grounds. The resort is beautifully landscaped with lovely desert plants. There are gorgeous plants and trees with winding paths. It was pleasant strolling through. The highlight though is the mountain situated directly next to the resort. There is a trailhead right on the property. The hike up the mountain is easy and the views are breathtaking. We really enjoyed the mountain hike.
Overall our stay at Gold Canyon was negative and I do not recommend this place to other travelers. Although we had a Groupon for a 2-night stay ($189 total) we stayed 4 nights. The extra nights were charged at $209 per night. This was an outrageous amount for what we got! Not only was the room charge way out of line, but they charge you extra for every little item possible. In hindsight I feel as though we were "ripped off". I urge anyone considering staying here to look at other possibilities. Gold Canyon Golf Resort is NOT a good choice.