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“Do not stay in a standard room” 1 of 5 stars
Review of Quamby Estate

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Quamby Estate
4.5 of 5 Inn   |   1145 Westwood Road, Hagley, Tasmania 7292, Australia   |  
Hotel website
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Hotel amenities
Ranked #1 of 1 Hagley B&B and Inns
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Do not stay in a standard room”
1 of 5 stars Reviewed March 31, 2013 via mobile

Beautiful premise, terrible service. Our small room was right next to the dining room so we were woken at 630am by people having breakfast. When we complained, we barely received an apology and were told to put it into writing. The service at dinner and breakfast was poor with long waiting times. Non attentive staff and breakfast was pretty miserable. Other guests were also vocal by the significant lack of service. The premise needs to be managed much better. Do not stay in rooms 5,6 or 7.

  • Stayed March 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
quamby, Manager at Quamby Estate, responded to this review, April 26, 2013
Dear Sezza11,

Thank you for your review. We really do appreciate your honesty and feedback. Your points raised regarding the noise from your standard room have been noted and we are currently determining options to rectify this issue. Please note that room 7 is a Deluxe Suite and not one of our standard rooms. You are welcome to view this very spacious and luxurious suite on our website.

Our objective and our history has been to offer wonderful service and I have been proud of the team, their service ethic and the feedback we have received so we do find your review to be disappointing. I am sorry that your experience didn't meet your expectations. I do believe should you stay with us again you will enjoy the high level of service that a seasoned and knowledgeable traveller would expect of a property such as Quamby Estate.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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79 reviews from our community

Traveler rating
    45
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • Any
English first
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 30, 2013 via mobile

We go to Tasmania quite often for golf and holidays. First time we went to Quamby to stay.

Beautiful place to stay. But do not book the standard rooms, unless you enjoy the toilet in your room. Quite quaint NOT!

Very disappointed.

  • Stayed March 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
quamby, Manager at Quamby Estate, responded to this review, April 26, 2013
Dear 999fez99,

Thank you for your review. We really do appreciate your feedback. Our standard rooms are intimate and have been designed to offer couples a queen bed, flat screen TV, DVD player, ipod docking station and separate ensuite featuring a modern opaque glass wall. We understand your preference was to upgrade from the standard room offering and apologise that on that evening we did not have the room availability to meet your request.

I am sorry that your experience didn't meet your expectations and hope you will stay with us again perhaps in our delightful Superior or Deluxe Suite options.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
5 of 5 stars Reviewed March 4, 2013

Our stay at Quamby was luxury plus. The beautiful house and grounds allowed us to relax and return to a previous time in history but with all the modern conveniences that we have become accustomed to. Every staff member was welcoming, attended to detail and very friendly. Nothing was too much trouble for them. The fine dining with Tasmanian produce was "top notch". The deluxe room with a four poster king size bed was extremely comfortable and the bathroom was expansive. The location of Quamby allowed us to explore the northern area of Tasmania by conventiently chosing a different locale each day within a short driving distance. The Tamar Valley wine trail was one highlight. A high recommended place to stay and relax for a few days.

Room Tip: Our quiet room was about 8 steps from the dining room - no long drive home after dinner out.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Launceston, Tasmania, Australia
1 review
5 of 5 stars Reviewed February 25, 2013

Quamby Estate is a place where you are immediately made to feel welcome, the staff go above and beyond the call of duty for their guests. I could not have ever imagined a fairytale wedding as i had without Quamby Estate. There were so many things that made our day perfect in every way, the surroundings, the weather, the staff, the food, the reception area, the garden party, and the wedding co ordinator Jo Da Silva, a woman that was born to do what she does, nothing was ever to much to ask. Perfect, perfect, perfect!! Moire Strochnetter-Keefe.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
69 reviews 69 reviews
30 hotel reviews
Reviews in 34 cities Reviews in 34 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed February 24, 2013

We stayed here one night after doing the Cradle Mountain Huts guided walk of the Overland track. We had a very wet week on the trail, and were looking forward to a relaxing night before travelling home. This was perfect - huge luxurious bedroom, luxurious bathroom with spa to soak in, delicious dinner in elegant dining room, a good sleep and cooked breakfast in the morning. Go for a spa suite - ours was wonderful.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tasmania
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 28, 2013 via mobile

Booked a standard room and was upgraded to a larger suite. Beautifully appointed rooms with MOR bathroom products . Dinner on site was amazing wonderful service and the food was as good as any five star restaurant. Golf course was challenging and well maintained 9 hole country club course. Wish we could have stayed longer .

  • Stayed January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 8, 2013 via mobile

Really enjoyed our deluxe room, Room 1, luxuriously appointed, fantastic spa bath, good food and what a setting! Nice to relax in the sitting room and read up on the history of the place in their selection of books. Very old fashioned country classic decor but with all the mod cons (tv, spa). Room smelled so good too! I negotiated a last minute rate direct with the property, worthwhile as with dinner on top, it was fairly pricey.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quamby Estate

Address: 1145 Westwood Road, Hagley, Tasmania 7292, Australia
Phone Number:
Location: Australia > Tasmania > Hagley
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Hagley
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Quamby Estate 4.5*
Number of rooms: 10
Official Description (provided by the hotel):
Quamby Estate is an iconic country manor situated on 150 acres of picture book landscape just 25 minutes by complimentary shuttle service from Launceston in Tasmania's pristine and stunning Tamar Valley. This enchanting property is one of Tasmania's most prestigious and historically significant properties dating back to 1828 when it was the ancestral home of Tasmania's first-born Premier, Sir Richard Dry. Lovingly restored, Quamby Estate's charming Anglo-Indian designed architecture, period antiques and marble fireplaces combine modern luxuries to offer the complete country getaway. Extensive entertaining areas, a restaurant or private dining locations, library and an executive chef to design exquisite menus showcasing Tasmania's gourmet local produce will complete your Quamby experience. Quamby Estate's magnificent homestead features ten impeccably restored guestrooms and suites, luxuriously adorned with an eclectic collection of original art and antique furniture mixing the old and the new. Marble or stone bathrooms with heated floors and superior amenities, flat screen TV's, DVD players, complimentary continental breakfast, WiFi and in-house movies and heating units or fireplaces feature. Deluxe suites are also inclusive of spa baths. Quamby Estate boasts a tennis court, tree-lined laneways, hiking and bike trails, lakes and streams and an impeccably manicured golf course which Sir Richard Branson holds the Number 1 Membership. ... more   less 
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