My bf & I booked The 'Granary' self catering apparment for a 3 night stay. On arrival the main house (B&B) is very picturesque & the appartments are converted out-house style buildings set in a large farm style yard. From the outside everything looked promising, internally though it was a different matter. I can only speak for the 'Granary' building, but as soon as we let ourselves in we were greeted by a terrible musty, damp smell. The building has a spiral cast iron staircase leading to the mezzanine level sleeping area, this felt very unsecure & I am not the heaviest person at 9 & a half stones!
There was a small kitchen with cooker & sink area, this would have been fine had the 4 kitchen units not smelt really strongly of damp! There were plenty of dishes to use but everything that came out of the cupboards had to be washed prior to use as the smell from the cupboards clung to the dishes! On top of this the tea towel provided to dry dishes on was grubby :-( The living area sofa smelt very strongly of the same damp, musty odour & we could find no controls for the central heating for the 1 radiator in the kitchen. During our 3 night stay I can honestly say it was very chilly indoors, not what i expect from a holiday rental property!
The upstair sleeping space shared the same dank, musty smell as the rest of the ares as it is all open plan, the only saving grace was the white linen for the bed is independently laundered so it smelt fine.
Finally onto the bathroom which for my needs was fine. Although visually the tiling & skirting boards were poorly finished.
This property is set in a large yard & we had a look at the other facilities, horse riding, sauna, gym, games room, outdoor kids play area & laundry. I can imagine in it's day this would have been a lovely place, but sadly it is now run down & we did not encounter 1 aspect of the property that didn't share that awful damp, dank, musty smell. i appreciate out buildings & older style buildings are hard to heat but this place has such potential! Air out the properties before rental, heat them adequately to prevent that smell & take the trouble to clean them (the table place mats were grimy & there were loads of cobwebs from the kitchen & bathroom beams!). Also i have stayed in many self catered rental properties & it is customary to have perhaps some cooking oils or basic non perishable store cupboard ingredients such as spices etc, there was nothing like this provided.
We did not speak up at the time, as the confrontation would have ruined our holiday, but hope that for the sake of other guests you will soon improve your facilities.
- Official Description (provided by the hotel):
- In the foothills of the Snowdonia mountains in the beautiful Conwy Valley, close to the sea, there is a special place well known for it's peace and tranquillity. A place to relax and unwind or enjoy the many wonderful facilities that are found within the grounds and in the Snowdonia area. Gwern Borter Manor is a 4 star Country Manor House offering B&B the accommodation comprises of 3 double bedrooms including a Victorian 4 Poster. ... more less
- Also Known As:
- Gwern Borter Country Manor Rowen, Wales