We stayed here on the weekend of 14th sept for 2 nites in a heritage beachfront apartment which had a balcony. We had a 18 month old with us. The apartment was big and clean with the balcony looking onto the beach. They should put extra toiletries in the bathroom as the ones provided are tiny and not really for 2 ppl. Bed was too hard for me, didn't sleep well for 2 nites. Also our apartment was opposite the lift and with the bedroom being at the front of the apartment it was a bit noisy. But overall I would recommend the beachfront heritage as restaurants, pool, beach and reception are in the same building so you won't have far to walk. The car park is also close. Housekeeping were late and didn't arrive till 430pm.
The resort pool is a joke for a resort this size. It is tiny. There is a adult pool and a kids pool ring next to each other, the kids pool has fountains and a little sand play area which is nice and our little one enjoyed the pool and fountain a lot. There were a handful of beach chairs scattered around and you can borrow pool towels from reception. They do have an indoor lap pool and some smaller pools in the aqua spa which is 18+ so they mite be nicer but we didn't use them as kids are not allowed there.
We had dinner at the resort's sea rock bistro which was pretty average pub food. We had all other meals including breakfast at cafes and restaurants around the area. Recommended is Gillian's cafe, the fish and chip shop around the corner of the resort and the mod Thai place. Stay clear of the Italian restaurant giovanis which is the worst food we have had.
Location wise the resort is great, shoal bay is pretty small and the resort is the main accommodations here. All restaurants are on the same strip of road as the resort and the beach is just across the street. Beach was a long narrow strip of sand but clean and pretty and not crowded. Nelson bay is less then 10min drive away for more options to eat as shoal bay is limited to 3-4 places outside of the resorts restaurants.
Service was friendly and if the weather is good I think it's a great place to stay. However we were in the top level rooms they provide and i recommend the resort based on that. Also I think in bad weather kids should be allowed in the aqua spa as I don't think it is fair for families to miss out on pool fun just because its raining, which is what happened to us on Sunday when we couldn't use the pool or beach due to rain. I have given them a lower rating based on their rigid policies. They apparently have a 25m indoor heated lap pool plus 3 indoor mineral pools in the aqua spa which should be open to families with kids during bad weather.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your feedback. We are glad to hear that you liked the size, cleanliness and views within our Heritage Apartments. We are also happy to hear that our staff were able to assist you during your stay. We would also like to thank you for your recommendation of our Heritage Beachfront Apartments.
We are sorry to hear that you were not happy with the comfort of the mattress in your room during your stay. However we do offer adjustments to mattress such as mattress toppers on request. Had we been made aware of this during your stay we would have been more than happy to provide you with this complimentary service. We would have also been able to provide you and your family with more complimentary toiletries on request.
We are saddened to receive the comments regarding the pool and the size. Here at Shoal Bay Resort & Spa we do encourage a strong family environment beside the pool. We are pleased however to hear that your children enjoyed the pool. In regards to the Aqua Spa facility this is an adult’s only sanctuary for guests to escape and relax. Shoal Bay Resort & Spa has guests that come away for these reasons in particular and we are obliged to provide that environment as stated in our booking confirmation and policies.
We are surprised to hear that you were not happy with SeaRock @ Shoal Bay, as we have just recently received Silver for Restaurant & Caterings within the Hunter and Central Coast region. This includes our Catch Restaurant at Shoal Bay, SeaRock @ Shoal Bay, Promenade Room and Sandyfoot Café & Bar.
Thank you again for your feedback if you would like to provide us with some more information to email@example.com regarding your stay such as your last name, date of booking and room number we will be able to investigate this matter further.
We do hope to see you again at Shoal Bay Resort & Spa.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.