Travelled to this resort last weekends, checked in on 12pm and we understand that room is not ready. While it's not a check-in peak period, they could have inform me on the arrangement (twin bed setting, birthday package arrangement - pick up points, etc.)
I have made the booking with double bed as I'm travelling with my wife. Nobody told us that how is the arrangement will be, they have given a twin bed for us!
After checked in, noticed that the bed side table have some hairs around. Jacuzzi have a little bit of dust and I can feel it's rough (meaning not a clean jacuzzi). No astro service, just local tv channel and vision four. Curtain have some small holes, kettle not functioning.
Asked to change the water kettle but the housekeeping took the kettle platform to change. The best part is that the kettle doesn't shut down after the water is boiled. If I leave it boiling eventually it might burn. Yet, no fire sprinkle was found in the room. That is a very dangerous building. Not even at the corridor.
Dinner is like you are heading to a shop which sell mixed rice only. Have to find my own way to redeem the certificate and birthday present, then only get the cake. During the process, nobody greet us with "Happy Birthday" and for the entire stay. We bought a meaningles birthday package where they just provide us the accomodation and some freebies with the name of birthday package only. The certificate printed "Mr." while my wife is a female!
The birthday present is a dancing dog singing happy birthday song without batteries. Yet, you have to use a screw to open up the batteries casing. The cake taste so sweet until the extent of you can taste the solid sugar in the icing. It's not a smooth kind of feel on the jacuzzi. One of the function was out of order, the jacuzzi only able to provide the air pressure from the bottom but not on the sides.
Breakfast is the most horrible experience I ever have. Nobody direct us or show us the way to a seat. It was crowded and they expect us to find our own seat!
The food is the worst ever I ever had in my entire life after staying in so many hotels, resorts, budget inn or a homestay. For both dinner and breakfast, you have to find your own utensils.
We would like to leave some comments and fill up the feedback form provided in the room. Guess what I found! The feedback form was filled up by someone else!!!
Check out is another funny part where we have to wait for the housekeeping staff to check out the room only can get the deposit of RM 50. The room was not served with minibar, what else we could consume from there? The last thing they asked was is your room with towels? How many towels you have? What you expect us to say?
The water park is small, you need to rent for the tubes at RM 10. What a joke!
Good for kids but not for adults.
If I'm going that area (Morib, Tanjung Sepat) again, I would rather stay in Ganofarm homestay or budget inn in Tanjung Sepat. Anyway, at least we did explored Tanjung Sepat which is a pretty nice place to travel - bird's nest farm, ganofarm, famous pau, kopi, fish products, ubi factory, etc.
Get a room facing the water theme park, at least have some view. Not that noisy as I thought.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.