My wife and i had a very bad experience in this hotel. The first day we checked our room and we detected several problems: the tap of the shower did not work, the drainpipe was stucked as well, so after 1-2 minutes of taking a shower I was standing inch-deep in the water. In addition to this, there was a really bad and continuous smell coming out of the bathroom. Besides the remote control for the TV did not work and the lamp on the bedside table eiter. Truly not an ideal situation, however not really a problem - so far. We adviced the hotel personnel and the next day almost all the problems were solved, excluding the drainpipe and the smell. We asked for swapping the room but we were told that the hotel was full. We reserved for 4 days but facing the situation of no possibility of swapping and the lasting smell and stucked drainpipe, we decided after the second day to communicate the manager (Sandra) that we wanted to leave. We explained again what has been happening and detailed our concerns. To our surprise, the manager was really impolite with us, she never asked if our concerns were solved, never showed interest in our well-being and if the room was in good conditions or not. Instead she said that she would have no time(!) for us to check if the room was ok and as the hotel she is running is a BUSINESS she can not make any refunds. She was so impolite and really rude. We were surprised about her behaviour as we did not show any agression to her, but she reponded in a very agressive and hostile way. When I showed my disgree towards her way to treat us and towards the fact that she reclaims me to pay for the pending(!) nights in a room that is in no way enabled to host visitors because of very bad smell and stucked drains, she wanted to call the police!! I do not know what is inside of the manager's head in this situation?!?! I do not know either how the owners of the hotel could have put this kind of person in such an exposed and client facing position, this is not leading to a sustainable business... We had made some very good experience with the costaricans, the the manager Sandra was far the worst experience of Costaricans we made in 3 weeks!! Finally I paid a pending night in order to avoid loosing time and nervs during my holidays (bad decision?), and we went to another place. In this way we lost like 125 USD, but I would not have stayed one more night in this circumstances. The fun thing: when we checked out, the manager finally went to check our room (she should have done it when we complained so that she could make sure that our concerns were solved), but this time she did it probably in order to check if we broke or steal something!!
There were more people working in the hotel. Everybody treated us really good. Food was good as well. But finally what stays in one's head is the bad experience with Sandra, so this evaluation is POOR.
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- Also Known As:
- Delfin Beachfront Hotel Province Of Puntarenas
- Delfin Beach Front Hotel
- Delfin Beach Front Parrita
- Delfin Beachfront Resort Costa Rica/Playa Bejuco