The availability of a room in Costa Pacifica took us 2 months waiting time. We booked our hotel in March and got reservation for May. Hence, it was a horrible 2 months.
I had to make several follow ups via email and mobile phone just to ask for the confirmation letter after sending the details of my credit card guarantee. Not to mention that customer needs to be irrate just to make things done.
Since I was travelling with my dogs, I called the hotel to reconfirm the policy they have posted in their site. Fortunately, receptionit confirmed that therenis no need of any Medical Certificate. And since I have a bad experience getting a confirmation letter, I insisted hotel to email me of such advise just to ensure I would not encounter any problems with them. Again, before I got the said email confirmation, the need to get mad was exercised.
Not only that, hotel emailed me days before our arrival to confirm the no. of people coming and staying inside the room. So, I responded immediately and requested if we could check in early since I am travelling with a senior citizen and 2 other members of the family. When we got tot the hotel, receptionist told me that earliest time to check in is at 12nn. I contested and explained that I have a certain request to this person. They checked again and found we really had a room for it (this only shows that peolle in this hotel lack standard coordination). Finally, they gave the wash area room to our family. From 7am to 1030am, room has no electricity even if my sister has advised them of the said situation. So, by 10am I called again the reception and had to get mad about the situation. Then, they fixed it. This happened to us twice since there is a power disruption in Baler.
The whole experience from this trip would have been different if only a good service was given. The tourist spots are great. The hotel is nice...amenities are well in placed. The hotel food is great. Rooms are spacious and clean. But, all these things are nothing if a standard service of a good hotel is not implemented.
- Official Description (provided by the hotel):
- Costa Pacifica is a chic lifestyle resort located along one of the top surfing beaches in Baler. Apart from its 78 well-appointed suites, most with views of the beach, Costa Pacifica's facilities include the Beach House, a Raintree Restaurant, and event spaces for up to 400. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Despegar.com and Odigeo so you can book your Costa Pacifica reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.