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“Great service win my vote” 5 of 5 stars
Review of Yarra Valley Lodge

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Yarra Valley Lodge
4.5 of 5 Hotel   |   2 Heritage Avenue | Heritage Golf & Country Club, Chirnside Park, Victoria 3116, Australia (Formerly The Sebel Heritage Yarra Valley)   |  
Hotel amenities
Ranked #1 of 1 Hotels in Chirnside Park
Certificate of Excellence 2014
Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
“Great service win my vote”
5 of 5 stars Reviewed January 11, 2012

Write from booking the place over the phone to front desk service at check, the service was excellent. Felt very welcomed by the friendly staff (especially the manager). Great breakfast and friendly staff ready to help with not just the food but other queries.
Highly recommend.

  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce H, Manager at Yarra Valley Lodge, responded to this review, January 23, 2012
Thank you for your wonderful comments about our property and I'm thrilled to read that you enjoyed your stay at the Sebel Heritage. We look forward to seeing you again.
Sincerely

Bruce Harbert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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335 reviews from our community

Traveler rating
    166
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Swedish first
  • Any
English first
Perth, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 10, 2012

We booked the Sebel Heritage on the internet and got a great rate for our one bed spa room - and it was enormous!! The cleaning staff were very accomodating, the checkin/out was very professional and easy. After arriving in Melbourne post Xmas, we spent 5 days in St Kilda shopping, sightseeing and trying out the restaurants, so the remaining 4 days of our trip spent in the Yarra Valley was a very welcome relief (more so for us, than our teenagers). Speaking of which they loved the pool and the cafe, tennis courts, and the movies available in the room. The wineries are so closeby, and shops less than 5 mins drive. Sebel Heritage is a lovely place to stay, everything is spotlessly clean - even the gardens and common areas. It's a bit of a hike from here in Perth, but I would definitely stay again if Im over that way. PS: Crantston55 - shame we didnt catch up - obviously we were all watching the cricket!!

Room Tip: Treat yourself to the One bed SPA rooms - huge! - much bigger than the picture on the website. Seper...
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  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce H, Manager at Yarra Valley Lodge, responded to this review, January 23, 2012
It was wonderful to read your comments about our property and I'm thrilled to read that you enjoyed your stay at the Sebel Heritage. It seems you and the teenagers made the most of a lot of the facilities and were happy with our beautiful one bedroom spa suites.
We look forward to seeing you again.
Sincerely

Bruce Harbert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stawell
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 10, 2012

We recently spent two nights at the Sebel Yarra Valley and were most impressed by both the facilities and the staff. The rooms were well appointed and had a great outlook. Our package also included complimentary wine, which was from the local area. We would definitely stay here again

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce H, Manager at Yarra Valley Lodge, responded to this review, January 23, 2012
I'm delighted to read that you enjoyed your stay at the Sebel Heritage and were happy with your room and the venues magnificent facilities. We look forward to seeing you again.
Sincerely

Bruce Harbert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 8, 2012

Having wanted to visit this property with my husband a few months back, but it was booked out, I decided to visit with a girlfriend for a mid week "Girls Night In" getaway. This is definately a 5 star property right on Melbournes doorstep. Check in was seamless, our room spotless (I am VERY FUSSY), the day spa treatments heavanly, the food delicious and most of all, the staff were friendly, helpful, attentive and engaging! I will definately be back with husband in tow for a round of golf at this beautifully located property!

Room Tip: Golf view rooms offer a better view.
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  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce H, Manager at Yarra Valley Lodge, responded to this review, January 23, 2012
Thank you for your generous feedback regarding your stay with us. It appears the service we provided exceeded your expectations and that you enjoyed Bella Restaurant and our Mii Spa facilities. We look forward to seeing you again together with your husband for a game of golf.

Sincerely

Bruce Harbert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nowra, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 8, 2012

My wife and I had the pleasure of finishing our Christmas / New Year holiday with a 4 night stay at this terrific Resort. We arrived at 10.00 am hoping that we would be able to watch the start of the second cricket test against India until our room was available. The Indian gentleman at reception could not have been more friendly or helpfull. He directed us to the back bar of the golf club, which was perfect. We were contacted 2 hours later informing us that our room was ready. Our twin queen room was perfect except for our view of the golf course, which was partially obstructed. Our request for a room change was met with full understanding and was handled with ease. Our package included breakfast which was fantastic. The choice and quality of the food was amazing. We also made use of the gym, steam room and large indoor pool each day, once again thumbs up. We had one dinner at the restaurant and not surprisingly it was a lovely experiance. The grass fed beef was to die for as was the venison. Everyone we came in contact with treated us as if we were special, which made our stay even more enjoyable. Overall we had a lovely time and would recommend this establishment to anyone. ps To my Indian friend at reception, better luck in the third test.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce H, Manager at Yarra Valley Lodge, responded to this review, January 23, 2012
Thank you for your feedback regarding your stay with us. I'm delighted that the service we provided exceeded your expectations and that you enjoyed the gym and spa facilities. We look forward to seeing you again and perhaps for another grass fed beef steak.

Sincerely

Bruce Harbert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
5 of 5 stars Reviewed January 5, 2012

After a major storm in Melbourne on Christmas day here left us with flooded bedrooms I took two of my bedroomless children (one 22 yrs) through the pelting rain and flooded roads to the only hotel in the area answering the phones and left them in the care of the staff there. Thanks to the "temporary accommodation" clause in our household insurance policy the children took turns to sleep and eat breakfast at The Sebel Heritage for the next ten days. What can I say except that it turned the aggravation and disruption of the flood into a quite lovely experience. Thankyou staff, you were perfect. Breakfast was delicious. And the "senior male in reception" referred to by SiobhanDav was voted by my son and I as the most professional and effortlessly efficient and friendly customer service person we have ever encountered. Truly a place of calm in the storm:)

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce H, Manager at Yarra Valley Lodge, responded to this review, January 8, 2012
Thank you for providing some feedback about the The Sebel Heritage.
After what appeared to be a challenging time for you over the Christmas period, I'm glad to hear our team where able to accommodate your children.
We do pride ourselves on exceptional customer service and help out where we can.
I hope you've had some luck with your flooded home and are able to get repairs done quickly.

Sincerely

Bruce Harbert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 5, 2012

Rooms were clean, foyer nice, pool clean, beds comfy. Beautiful location.

Dinner was great!

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce H, Manager at Yarra Valley Lodge, responded to this review, January 8, 2012
Thank you for the feedback regarding your stay at The Sebel Heritage.
It appears that you enjoyed your stay in the magnificent Yarra Valley and appreciated the quality of our rooms and the delightful menu at Bella Restaurant.

We look forward to seeing you again

Sincerely

Bruce Harbert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Yarra Valley Lodge

Address: 2 Heritage Avenue | Heritage Golf & Country Club, Chirnside Park, Victoria 3116, Australia (Formerly The Sebel Heritage Yarra Valley)
Location: Australia > Victoria > Yarra Valley > Chirnside Park
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Chirnside Park
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Yarra Valley Lodge 4.5*
Number of rooms: 102
Official Description (provided by the hotel):
Positioned at the gateway to the Yarra Valley, Yarra Valley Lodge is a world class resort offering guests total luxury, surrounded by two championship golf courses. Take advantage of the hotels location on the doorstep to over 100 wineries. Exuding the warmth and timeless appeal of a private lodge, 102 spacious and superbly appointed guest rooms and conference rooms await you. ... more   less 
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Also Known As:
The Sebel Heritage Yarra Valley Hotel Chirnside Park
Sebel Heritage Yarra Valley Melbourne
Yarra Valley Lodge Australia/Chirnside Park, Victoria

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