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“NEVER, EVER AGAIN!!” 1 of 5 stars
Review of Mantra Ettalong Beach

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Mantra Ettalong Beach
4.0 of 5 Resort   |   53-54 The Esplanade, Ettalong Beach, New South Wales 2257, Australia (Formerly Outrigger Beach Resort)   |  
Hotel amenities
Ranked #1 of 2 hotels in Ettalong Beach
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“NEVER, EVER AGAIN!!”
1 of 5 stars Reviewed March 25, 2013 via mobile

My fiancé and I booked to stay at Mantra Ettalong beach for 4 nights in November 2012. We left after one nights stay, not wanting to waste out valuable holiday leave in such a dismal hotel. Our experience was extremely disappointing and I feel needs to be shared to prospective holiday goers.
The room which was reasonably pricey was small and we had a "hinterland view" (more appropriately car park view) room. We were unhappy with the layout of the room as the bedroom was in a segregated room from the lounge and television space where the air conditioning unit was, therefore we found it a very uncomfortable sleep as it was so hot and could not get any air in our bedroom. Our television was also very small and the lounge uncomfortable. The bed was the worst bed we had ever slept on and we both woke up very sore.
At 8am, after a very broken nights sleep in the rock hard bed, we awoke to the sound of a fire alarm ringing through the building and a firetruck pulling up out the front. We felt very unsafe, but could accept that sometimes these things happen. Until we got back from exploring the local area later that day (around 1pm) only to see more fire trucks out the front and when trying to return to our room there were large smoke doors blocking us off in the hallway saying "smoke doors do not enter", once again feeling anxious about our safety in this hotel. We went to the reception desk to ask if it was safe to enter our room, where we were scoffed at by the lady at reception saying "of course you can, it's just an automatic response". Other hotel goers we met in the elevator said the alarm had been going off the last few days aswell! By this stage my fiancé and I were so over the uncomfortable rooms, unfriendly, rude staff we decided to spend the rest of our annual leave at home.
I emailed the manager of Mantra Ettalong beach about our experience who did the usual automated "We are sorry you did not enjoy your stay" speil leaving me feeling like my concerns were not taken seriously . He offered 25% off future stays, and to be honest I would not return to this hotel if I was paid.

Pros: nice view from the pool.
Cons: rooms, staff, rooms not serviced daily even though it is advertised as a hotel (and you are certainly paying those prices), area very quiet and not our scene, unsecure car park, everything else.

  • Stayed November 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOM2257, Guest Relations Manager at Mantra Ettalong Beach, responded to this review, March 27, 2013
Dear ashleighandkeiran,

It is disappointing to read your comments from your stay with us last November. We will certainly pass on your comments regarding the bed being hard and the older style television to the owner of the unit to encourage them to refurbish and replace these items. We note your comments regarding the fire alarm being activated during your stay and assure you that we have fully compliant fire safety procedures and highly trained staff to ensure our guests are safe at all times.

Kind Regards,
Mantra Management
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426 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 24, 2013

Very clean and modern furniture in the room. Large balcony that over looks the pool and the beach. It really felt like a resort. The service was very friendly. Close to the shops to dine out and a1 min walk to the beach. Def stay again if I am in the area. At night the room is dark to sleep in and no light spills in a very good sleep if you want to have a really good sleep. No noise .

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOM2257, Guest Relations Manager at Mantra Ettalong Beach, responded to this review, March 27, 2013
Dear EKOAbroad,

Thank you for your review of your recent stay! It sounds like you thoroughly enjoyed your stay with us at Mantra Ettalong Beach. We look forward to welcoming you back next time you are in the area.

Kind Regards,
Mantra Management
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Cessnock, Australia
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 23, 2013

We stay at the Mantra Ettalong on average every couple of months while our son spends time being spoiled by his Aunty. This time as it was Easter, he stayed with us & we booked a 2 bedroom apartment.

This apartment was at the very end overlooking the water & southern hinterland. You could see the tip of Sydney's Northern beaches.

2 bedrooms, 2 bathroom with kitchenette on the 5th floor. Huge balcony with outdoor setting & both bedrooms accessing it, fairly private (could see onto balconies above & below, but not the rest of the complex) + another small balcony facing south. Corner spa bath in the master suite.

The apartment was up to the normal mantra standard, with some stains on the carpets & a little mould in the bathrooms, but overall very comfortable. The pool was a little cold but not too bad for late autumn.

The sunsets were stunning to watch over the water.

Room Tip: Rooms on the southern side are usually pretty quiet & have great views of the sunsets. The 2 be...
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  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOM2257, Guest Relations Manager at Mantra Ettalong Beach, responded to this review, March 24, 2013
Dear LouDrewG,

It’s wonderful to hear you enjoyed your stay with us at Mantra Ettalong Beach it certainly is peaceful to watch the sunsets over the water from our large terrace balconies. We look forward to welcoming you back for your next stay.

Kind Regards,
Mantra Management
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Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 15, 2013

The room was spotless, everything supplied, quite spacious. Staff were very helpful. Only problem was the type of room we were in only have Spa Bath shower. Being elderly and not very good on our feet, we found it very hard to step over the spa to get to the shower. I made enquiries, to get a room with a walk in shower, was quite more expensive. Still only one bedroom, this is very disappointing for elderly people, and we were not told the room only had a spa bath. Otherwise the hotel is beautiful.

Room Tip: Ask about type of bathroom
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  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOM2257, Guest Relations Manager at Mantra Ettalong Beach, responded to this review, March 17, 2013
Dear ynbmoon1,

Thank you for your review of your recent with us at Mantra Ettalong Beach.

It is wonderful to hear that you enjoyed your stay with us and found the room to be spotless and spacious. We do have disabled access units within the building that have a walk in shower rather than the spa bath. Alternatively our two bedroom units have a walk in shower in the second bedroom.

Kind Regards,
Mantra Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 13, 2013

My husband and I stayed recently at Mantra for three nights in a one bedroom unit, with lovely views over the water. The unit was very well appointed and clean, very comfortable bed and all that we could have wished for. The weather was very warm and we were grateful to be able to use the air conditioning when necessary, as the westerly sun was hot in the afternoon.
Although it was very busy during the weekend, we were still able to find a sun lounge and enjoy the pool area.

We were fortunate enough to find a very good rate and hope to return again in the future, especially if it is possible to have a similar room. I would not hesitate to recommend the Mantra Ettalong.

Room Tip: Although our room partially faced west, we had wonderful water views and this is a good option as it...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOM2257, Guest Relations Manager at Mantra Ettalong Beach, responded to this review, March 17, 2013
Dear Lyn27524,

Thank you for the fantastic feedback. I was really happy to read that you enjoyed your stay with us. It was wonderful to read that you found our hotel was everything you could wish for. I look forward to welcoming you back soon.

Kind Regards
Mantra Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London England
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 10, 2013

My husband and I booked Mantra and went for the weekend after Valentines day. It was a beautiful setting with very clean and spacious room and ammneties. The staff were so helpful and friendly as well. I took the opportunity to have a spa treatment where they were offering a valentines day package deal. The therapist was fantastic and did a great treatment which I recommend. We stayed for three nights and also recommend people to stay on a high floor ( we were on the 5th) and also had a view of the sea and hinterland. The room was perfect as it was at the rear of the hotel to the side so we did not have any noise coming from the pool as I had read about that on tripadviser. Obviously if you have children being on the lower floors facing the pool is more convenient. We had the car but enjoyed walking alon g the beach and also visiting Umina beach too. We did cook in the room but also visited the club underneath the Mantra where they served good food at a reasonable price. All in all a lovely stay and relaxing. We have booked the hotel for our parents to stay and will definitely be back again one day.

Room Tip: Hotel is horse shoe shape so if you want quiet and a view choose rear of horse shoe to the side so y...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOM2257, Guest Relations Manager at Mantra Ettalong Beach, responded to this review, March 11, 2013
Dear luli08,

Thank you so much for sharing your positive review from your recent stay at Mantra Ettalong Beach. From your comments I can see that you thoroughly enjoyed your stay with us. We are very pleased to read that you have recommended the property to your parents and we do hope to see you again soon.

Kind Regards,
Mantra Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Top Contributor
114 reviews 114 reviews
28 hotel reviews
Reviews in 59 cities Reviews in 59 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed March 6, 2013

The location is simply stunning with beautiful views over the inlet looking all the way back to Palm Beach. Rooms are well appointed, modern, clean & include a small kitchen, washing machine & dryer. We had a 2 bedroom unit with a massive balcony with water & pool views. While the hotel is expensive it is worth paying for the premium rooms with views as other rooms look over the car park. Disappointingly our huge balcony contained 2 small tables & 4 plastic chairs. The rooms are not serviced daily (you can request it for an extra charge) but at $350 per night for our room, I would have expected that should have included daily servicing. The hotel is built over the Ettalong Services Club with undercover parking. We had difficulty finding the hotel front door which is a small entrance to the right of the club entrance - quite unremarkable for a resort of this size! The club has a bistro where snacks and meals are available all day, but we found a plethura of lovely little cafes & restaurants within easy walking distance. Less than half a block away is a small supermarket & bottle shop. As with most large hotels in Australia, in room internet connection is expensive but WiFi is available in some of the little cafes across the road. On a more positive note, the staff at reception were fantastic - very welcoming and helpful. This is such a beautiful area to rest and relax it is no surprise that so many elderly people choose to retire on the Central Coast.

Room Tip: Pay the extra for room with a view!
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  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOM2257, Guest Relations Manager at Mantra Ettalong Beach, responded to this review, March 11, 2013
Dear Middydee,

Thank you for your recent review of Mantra Ettalong Beach.

It is wonderful to hear that you found our staff at reception to be fantastic, welcoming and helpful as we certainly pride ourselves on customer service. As we are a non serviced hotel our rates do not include daily servicing however the housekeeping team are happy to do this for you at a small charge. We do hope to see you again soon.

Kind Regards
Mantra Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mantra Ettalong Beach

Address: 53-54 The Esplanade, Ettalong Beach, New South Wales 2257, Australia (Formerly Outrigger Beach Resort)
Location: Australia > New South Wales > Ettalong Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Ettalong Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mantra Ettalong Beach 4*
Reservation Options:
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Also Known As:
Mantra Ettalong Beach Hotel Ettalong Beach
Outrigger Ettalong
Mantra Ettalong Beach Woy

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