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“Resort is above average but the view is excellent” 4 of 5 stars
Review of Santiago Bay Garden & Resort

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Santiago Bay Garden & Resort
3.0 of 5 Small Hotel   |   A.C. cortes Ave. Cambaro (Cebu office) | Santiago, San Francisco 6050, Philippines   |  
Hotel amenities
Ranked #3 of 12 San Francisco B&B and Inns
Cebu City, Philippines
Top Contributor
80 reviews 80 reviews
33 hotel reviews
Reviews in 36 cities Reviews in 36 cities
72 helpful votes 72 helpful votes
“Resort is above average but the view is excellent”
4 of 5 stars Reviewed March 17, 2014 via mobile

Camotes is similar to any other small islands of the Philippines but the view from the Santiago Bay is excellent especially at 5:30pm. Low tide, wide shore, moon on the left and the sun setting on the right, the scene is perfect! The shore is clean, too. Yup, no trash... Yet.
The resort is above average, clean rooms. The only thing I didn't like about the resort is that the villa we rented had no hot water.
If you are on a budget, Santiago Bay has small resorts around the beach.

Stayed March 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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83 reviews from our community

Traveler rating
    10
    29
    29
    7
    8
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12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
West Virginia
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed March 11, 2014

This is a medium sized resort with a small children friendly large beach on Camtoes island Cebu. First let me tell you of the pluses: inexpensive, nice towels in the room, small but nice outdoor pool, well maintained gardens and grounds, and a very nice shallow beach with nearby local but small restaurants on the beach. Now let me tell you the minuses: poor customer service- seems as if the owner has forgotten to train his staff on being helpful in anyway. We were given the keys and set on our way to our rooms without a single word. The restaurant on the grounds is not very good at all- the food was not very good and it was surprisingly expensive compared to food on the beach- right next door. The rooms were clean but spartan...the aircon worked but it got warm as it cycled from hot to cold. There is absolutely no hot water anywhere- but not a huge issue for us. After all of this, yes I would recommend this resort as it is clean and somewhat comfortable and value for money. But, do not expect much and you will not be disappointed....expect a lot and you will hate it.

Room Tip: The deluxe rooms are decent but do not expect too much from them.
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  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cebu Island, Philippines
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 1, 2014

The view in this resort is really good with two infinity pools overlooking the beach. The rooms are ok however breakfast is not included. We loved our stay here that I even included Camotes in my top ten summer recommendations at http://www.iamafrustratedblogger.com/2014/02/summer-destinations-in-philippines.html

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Location
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 6, 2014 via mobile

After travelling The phillipines for 3 weeks you get The feeling of which standards you should expect for The amount of money you are paying.
This Resort is not at all worth The money. There is absolutely no service, The Food is below average and The front desk Can not help you in any Way with information about ferries, flights or Any other Info that you need for Your further travelling or any other inquiry you Might have. The only thing They could assist with was getting a jeepny for us to catch a ferry and The Price was skyhigh compared to The 5 minutes drive to The harbour. At The harbour The ferry was Cancelled so we had to go back to The Resort waiting for The next one. We have had ferry cancellations before but always been informed by The staff at The Resort, but not at this Resort! We met a native Girl who told us that The frontdisk had informed her that The ferry was cancelled - Why we where not entitled to The same Info is a Big question. We are travelling with a infant 11 months and he had very High fewer for 3 days, there was no reaction from The staff When we tried to get help contacting a doktor. They where kind enough to Tell us that The doctor was in San Francisco but could not help us with any contact Info. They where repairing The restaurant roof using chemicals to seal for Water that kills you braincells instantly - without any concern for The guests eating their breakfast.
When we arrived we requested a room without aircondition but with a double and a single bed - one would Be available The Day after and we stayed in another room The first Night, The next Day we where presented with a New room with 2 single beds. After waiting 3 hours for The Right room, we Got tired of using all morning and afternoon waiting so to get access to The room I decided to do most of The cleaning myself and put on bedsheets etc.
They say They have wifi but only 5 Can Be on at The same time and The connection is so bad its impossible to do anything other than looking at webpages - ordering tickets or trying to skype your family is not at all possible.
I would not recommend this Resort to any one, The only Nice thing is The Choice of a swimmingpool instead of The beach but we could have been without If we had Known The standards of this Resort.

Stayed February 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 23, 2014

Santiago Bay Resort is situated on top of a cliff with the perfect view of the beach and the town in Camotes Island. The infinity pool is perfect as it also overlooks the beach. The only downside is it's quite pricey for a small aircon room without breakfast. But nothing beats the scenery.

Room Tip: The best rooms are the ones with direct view of the ocean
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandaue, Philippines
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed December 31, 2013

The beach is also nice but is shallow for a long distance even at high tide. Rented 3 rooms for 2 nights. Failed to make up the rooms even after requesting. Skip the restaurant...food below par and many items "out of stock" No seafood at all. Go to Pitos on the beach. Plenty of food choices plus abundant seafood and at 70% of the cost.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mechelen, Antwerpen, Belgium
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 21, 2013

The rooms are causy with private bathroom, tv, air-co.The sea is very close and the beach is beautifull.You can enter the sea barefoot, you can't do the same in many Philippine's beaches because there are corals and sharp stones.You can also enjoy the outside pool, it's relaxing!
Negatives; you must pay cash!No credit card is accepted because there is no reliable internet connection on the island.There is only one cash machine, far away (45min. bike riding!) and it isn't online allways, so you'de better have cash in advance!
There is a wi-fi connection in public areas but the signal is not strong.Also the prices of the retaurant are a bit high and closes around 22:30 and you don't have many other options (there are some restaurants-bar in the beach next to the hotel, but their hygiene is bad...)

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Santiago Bay Garden & Resort

Address: A.C. cortes Ave. Cambaro (Cebu office) | Santiago, San Francisco 6050, Philippines
Location: Philippines > Visayas > Camotes Islands > Pacijan Island > San Francisco
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 B&Bs / Inns in San Francisco
Price Range (Based on Average Rates): $
Hotel Class:3 star — Santiago Bay Garden & Resort 3*
Number of rooms: 51
Official Description (provided by the hotel):
Nestled in the heart of Camotes Islands, Santiago Bay Garden and Resort is an ideal spot from which to discover Cebu. Set 157.4 Km from the excitement of the city, this 3-star hotel commands an excellent location and provides access to the city's biggest attractions. With its convenient location, the hotel offers easy access to the city's must-see destinations. Offering hotel guests superior services and a broad range of amenities, Santiago Bay Garden and Resort is committed to ensuring that your stay is as comfortable as possible. To name a few of the hotel's facilities, there are meeting facilities, room service, restaurant, airport transfer, bicycle rental. Step into one of 51 inviting rooms and escape the stresses of the day with a wide range of amenities such as television, non smoking rooms, shower, balcony/terrace which can be found in some rooms. The hotel offers fantastic facilities, including pool (kids), outdoor pool, water sports (motorized), massage, garden, to help you unwind after an action-packed day in the city. Superb facilities and an excellent location make the Santiago Bay Garden and Resort the perfect base from which to enjoy your stay in Cebu. ... more   less 
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Also Known As:
Santiago Bay Garden And Resort
Santiago Bay Garden Hotel San Francisco
Santiago Bay Garden & Resort Camotes Islands, Philippines - San Francisco

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