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“Poor excuse for a hotel” 1 of 5 stars
Review of Rydges Bankstown

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Rydges Bankstown
4.0 of 5 Hotel   |   874 Hume Highway,Bass Hill, | NSW, Bass Hill, Bankstown, New South Wales 2197, Australia   |  
Hotel amenities
Ranked #2 of 2 Hotels in Bass Hill
Perth, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Poor excuse for a hotel”
1 of 5 stars Reviewed December 30, 2013 via mobile

Wow, this is a really bad choice to stay. Very basic, no gym, no decent tv channels, in a really rundown part of the city and old. Wish we did not throw away our money in such a valueless way. Don't stay in this hotel chain if possible

Stayed December 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett B, General Manager at Rydges Bankstown, responded to this review, February 3, 2014
Thanks for taking the time to pass on your feedback.

I am disappointed to read that this stay did not live up to expectation.

The good news is that we are in the planning of considerable upgrade to the hotel which will see rooms and public areas remodelled. There is also mention of including a GYM as part of it.

Kind Regards,
Brett
.
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161 reviews from our community

Traveler rating
    27
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    45
    25
    21
See reviews for
29
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
ACT
2 reviews
4 of 5 stars Reviewed December 27, 2013

We stayed two nights with 2 adults and 2 kifs. Some fool had deliberately ignored rules and smoked in our booked room...Reception staff very helpful and moved us straight away. Unfortunately to a smaller room where kids complained sofa bed was uncomfortable. Room was discounted minimally and staff very apologetic. Breakfast good and rooms clean. Hotel is tired and needs some basic maitenance work to match Rydges standard but overall value for money is very good if you pick up a special or online offer as we did. Christine and Alana on reception are a credit to this hotel. Very approachable and helpful.

  • Stayed December 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett B, General Manager at Rydges Bankstown, responded to this review, February 3, 2014
Thanks for the review.

It is great to read your compliments to the staff. They work very hard and I will make sure that this is passed onto Christine and Alana.

Kind Regards,
Brett
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Canberra, Australia
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 5, 2013

We are Rydges Priority guests and stay in Rydges hotels 3 or 4 times a year.

Rydges Bankstown is an older property that is in the process of re-furb. The room we were in was a little dated BUT very clean and tidy. The bed (like most Rydges properties) was very comfy. The reception staff were very friendly and the Manager rewarded our return stay with a good rate.

We only had desert in the restaurant which took a little while to come out because they were busy but it was worth the wait :-)

All in all, if you need a hotel in this area then you could do a lot worse than Rydges Bankstown.

Cheers
Jason & Jacqui

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett B, General Manager at Rydges Bankstown, responded to this review, March 28, 2014
Hi Jasion_Jaqui
Thankj you for your feedback and I glad that you enjoyed your return visit with us.

Regards

Ali Ulus
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Canberra, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 3, 2013

My husband and I had a reservation at the Rydges in Bankstown for 30 November. Room 121 was disgustingly dirty & shabby beyond description, e.g. the fabric on the sofa was torn & stained; the carpet was filthy throughout the room; the bathroom was not clean. The worst was the bedding: the pillow cases were creased as if someone had just gotten out of bed, & had disgusting stains on them. The sheet was dirty too-obviously the linen was not fresh. My husband took the most offensive pillow to show the receptionist the mess we were expected to sleep in-and pay for! The receptionist did not seem to care beyond a half-hearted sorry; we left, deeply offended and angry, only to find that there was no room anywhere that night, & we had to drive home, a 3-hour trip and a major inconvenience and stress for us. A sincere apology from the manager is in order - and yes, I sent a complaint to Rydges. So no rating for this - minus something!

  • Stayed December 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett B, General Manager at Rydges Bankstown, responded to this review, February 3, 2014
Hi Jdcurrie,

I am glad we had an opportunity to chat over the phone in regards to the issues you experienced during your stay.

Once again please accept my apologies and I am glad you enjoyed your 2nd stay at a Rydges Hotel.

See you next time you are in Sydney.

Kind Regards,
Brett Barlow
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Adelaide, Australia
Top Contributor
62 reviews 62 reviews
25 hotel reviews
Reviews in 31 cities Reviews in 31 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed December 2, 2013

I had to do business in the Bankstown area during the day and evening so it was easier to stay locally. It was great to find a reasonable hotel in the area that was of a high quality and good pricing.
The rooms are comfortable and clean, the service both front of house and in the restaurant are top class and the food in the restaurant very good. The area around the pool is very comfortable so all in all a nice experience.

Room Tip: Ask for room at back of hotel on higher level, less outside noise
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  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett B, General Manager at Rydges Bankstown, responded to this review, February 3, 2014
Hi Rod,

Thank for the great review. I am glad to see you enjoyed your stay.

I look forward to welcoming you back next time you are in the area.

Kind Regards,
Brett
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taree
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed December 2, 2013

my wife and I stayed for my brothers wedding we booked ahead and got a package deal with a king spa suite and buffet breakfast,the staff told us about their new buffet on Friday nights,it was worth it,the staff were very friendly,after we had checked in,
a spa bath on the above floor,leaked though into our bathroom,so we were given another king spa suite and a bottle of red wine for the trouble,a special thank you to betty from roomservice who prepared a special lunch service for us with platters of fingerfood, as my wife was doing hair and make up for brothers wedding for the bridesmaids and my mother,in the room she could give the wedding party and me something to eat.thank you to Rydges we needed a break as my father has been ill couldn't make the wedding,we were treated very well by the bar staff and wait staff and the front desk. you made our stay wonderful thank you Rydges Bankstown.

Room Tip: book early and get savings so you get a great package deal with buffet breakfast and late checkout,a...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett B, General Manager at Rydges Bankstown, responded to this review, February 3, 2014
Thanks for the great review!

Betty is a star employee and I will make sure that this is passed onto her.

I look forward to welcoming you back next time.

Kind Regards,
Brett
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Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 26, 2013

Lived there only one night, no idea about the service, but everything is a bit old.
Especially the sofa, it is not only old but dirty.
the room is not that clean, the bed is okay to sleep with my clothes on.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett B, General Manager at Rydges Bankstown, responded to this review, February 3, 2014
Hi Reinn,

Thank you for your review.

As it happens, we are beginning the planning process of a major upgrade of the hotel and shortly you will be able to see a completely refreshed hotel.

During this time all the furniture will be changed over.

Kind Regards,
Brett
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rydges Bankstown

Address: 874 Hume Highway,Bass Hill, | NSW, Bass Hill, Bankstown, New South Wales 2197, Australia
Location: Australia > New South Wales > Greater Sydney > Bankstown > Bass Hill
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Bass Hill
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rydges Bankstown 4*
Number of rooms: 120
Reservation Options:
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Also Known As:
Rydges Bankstown Hotel Bankstown
Rydges Bankstown Sydney

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