This hotel was pretty nice. We stayed there with a family in winter time and it was great to be able to walk across the street for some sledding. The location is fine and right on the lake, though not as close to the main street with the restaurants as some other hotels. There's a pool and not tub but if you stay in the hotel part, you have to cross a street to get there, and it's a bit of a walk in your swim suit. Stay upstairs to avoid hearing too much noise from other guests. It helped that we called ahead and were able to reserve a room on the second floor.
The room itself was just okay, with the usual tacky Big Bear decor. The beds were fairly comfortable though there were not enough pillows in the room. I was very disappointed by the bathroom though. When taking a bath, I noticed hairs floating around and I ended up pulling out a plug of someone else's hair. Pretty disgusting! This definitely didn't meet my expectations, especially since this hotel got so many good reviews on Tripadvisor. I most likely wouldn't stay here again.