I stayed here for 3 nights in MM and experienced an amazing time doing the adventures on offer.
At the time the canopy XL was open to use and was so exhilarating. Although not all activities are available due to weather conditions, there was still plenty to do an we enjoyed the cycling through the forest but could not kayak at the end of the bike ride due to the strong winds, which is understandable.
The restaurant service was not very attentive. The buffet breakfast was sufficient and the a la carte meals were delicious with gorgeous presentation, but on one meal we found a hair & were only offered a free drink at the bar, which was really not enough compensation as we already had paid for the all inclusive package of meals, beverages and activities.
In addition the cleaner of the room on each day did not ever replenish the soaps, creams so i had to ask reception twice for these products. The room we stayed in was fantastic and the furniture was unique and the bed was comfortable. Understandably the windows are dirty, when considering the shape of the building and water comes down the building all day and night (just like a real mountain) So to enjoy the view we went to the roof top look out and the upstairs bar balcony.
Overall I would go back to this lodge as the location is really Magical, yet I hope that they improve there customer service to a 5 star standard.
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- Also Known As:
- Montana Magica Lodge Chile/Neltume