We stayed at the hotel between the 21 and June 24. Upon arrival we tryed to eat something in the restaurant but they were preparing the place for dinner, so they asked us to change to a cold and uncomfortable part of the room.
The SPA area was unheated, very cold to use a swimming suit. The SPA pool was more cold than normal. There were two jacuzzis, one was with hot water but the other was not in use (with realy cold water!!!).
I was in the six floor, excelent view but the elvator was in maintenance.
The temperature in the hotel was cold, when we told the staff about this they said it was a weather problem, "its been very cold these days".
The staff tries to be helpful, but they need more customer oriented service.
The place is amazing, beautiful landscapes, unfortunately the facilities were in maintenance or simply didnt work right. Finally, a trip with high expectations was transformed in a basic experience.
- Also Known As:
- Nothofagus Hotel & Spa Chile/Neltume
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Tingo, Hotels.com and Venere so you can book your Nothofagus Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.