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“Better than expected.” 4 of 5 stars
Review of Belconnen Hotel/Motel and Serviced Apartments

Belconnen Hotel/Motel and Serviced Apartments
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Belconnen Hotel/Motel and Serviced Apartments
4.0 of 5 Hotel   |   Cnr Belconnen Way and Springvale Drive | Hawker, Belconnen ACT 2614, Australia   |  
Hotel amenities
Ranked #2 of 2 Hotels in Belconnen
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Better than expected.”
4 of 5 stars Reviewed July 9, 2013 via mobile

This is great value and the cleanliness, service and location exceeds others in its category. The guest lounge areas are great for groups travelling together or for kids to stretch out. The supermarket and few cafes are 3 minutes walk away so can easily grab breakfast supplies. My room faced the main road but across a green space and was really quiet... Actual slept better than some other hotels ( once turned fridge off) with more stars...no noises plumbing or load doors.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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53 reviews from our community

Traveler rating
    4
    15
    11
    9
    14
See reviews for
17
9
4
14
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 25, 2013 via mobile

Stayed only due to location to family and the facg they had done renovations but will never bother again. We stayed in one of the new apartment style rooms but very dissatisfied.
They had 3 housekeepers doing the one job, yet it was still not done well. Beds not made each day, and when they were, just pulled up over untucked sheets. Towels not changed and left dirty. Resupply of apartment amenities and condiments not done (unless u wanted UHT milk, that seemed to get replenished even if not used - I counted 15 capsules in the fridge on the last day). Not given appropriate number of towels, crockery or utensils for people in the room. Bathroom cleanliness disgraceful and many corners have been cut with their renovations to 'save money' at the detriment of the final product. Whole hotel has a 'funky' smell.
Why bother doing up a few rooms and leaving the reception, entrance and main halls old and dingy. Even after we asked for additional linen and towels they still didn't give us what we needed. Housekeepers took no pride, care and showed no initiative to look at what was actually needed.
Reception staff clueless and hotel manager rude.
Beds extreme uncomfortable and mattresses have lost all their comfort. Queen mattress had no sturdiness on the sides so just wanted to roll off the sides, and the roll away we needed felt more like a hammock and had no support.
For the price paid I would expect a much better place. I'll never stay again and have already googled and found better and cheaper options in the area.
This hotel obviously relies on its regular 'tradie' guests to stay afloat, cos no one in their right mind would stay here out of pleasure

  • Stayed February 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed November 9, 2012

Booked a stay to visit relatives in Canberra. Motel was dark and old looking with a very very slow elevator. The rooms were clean but in dire need of a revamp and new appliances. The staff were friendly overall and helpful when asked any questions or requests.

Location is close to a mall behind and also a liqour store next door which is a bit unnerving. Reading from previous comments I can understand how things go missing in this location. If I was to visit Canberra again, I would rather live somewhere closer to the CBD and have to drive a bit further out if visiting friends or relatives.

Room Tip: Try booking somewhere else unless you are very desperate to stay here.
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  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 21, 2012 via mobile

OMG it was so incredibly unclean. The outdated slow lift stank. Dark, rank and old. On walking in the room it was obvious the double bed was completely sunken. There were visible large crumbs around the table and unidentified lumpy stains on the carpet. The black valance around one single bed had unidentified dribble stains. The double sunken bed valance had mould stains right across one side. The tap in bathroom had a huge amonut of raised silicone, like it had been done may times. The cleaners should be fired and a health inspection undertaken. The receptionist had mentioned on arrival that the old functions rooms had been made into rooms and opened three weeks ago so we asked about them on complaint of the condition of our room and had to pay the extra fee to stay in one of them. Although to our relief the room was new the feel of lack of care was planted. The new Room was ill furnished with no where to really seat, the curtains did not extend across the whole of the window and the craftsmanship seemed bodgy. The door stop did not work, all the lights randomly turned on in the middle of the night, the bathroom tiles were finish wrong, the powerpoint was in front of the pole for the desk/kitchen bench/table and the sign requesting you do your own dishes and straighten the bed to keep costs down was at this point belly laughable.

  • Stayed October 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 15, 2012

I stayed for work over 2 nights.
They were in the middle of renovations.
The room smelt like sewerage.
The amenities were filthy
I wanted to make a coffee and went to fill the kettle with water and saw that the kettle was dirty and brown on the inside. I advise staff who were apologetic and changed my room.
The location was not the best either - I woke up with empty beer bottles in the back of my ute.

  • Stayed August 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Quickbeds

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed June 26, 2012

The first night of my stay the $3000 hard top was stolen off my ute. Managers response to request for video footage or supposed security patrols? Over the years many things have been stolen off the cars, even cars themselves. I was not informed of this. Soccer club video? Will check when they have time. Supermarket? Looked down thier nose at me. Police? Cant do anything.
Female receptionists are friendly and helpful or as helpful as allowed to be. Male managers rude, obnoxious and harrassing, they even let themselves into my apartment to check i had not done a runner..this morning the manager ignored the do not disturb sign, knocked while opening the door and was embarrassed and horrorfied to see me standing there, fortunately for him fully clothed. Reason given? Noticed my ute was not there. Explanation given by me? A truck was blocking my driveway access and my ute was parked in supermarket carpark. Basically these people are saying they expect me to runaway without paying even tho they have my drivers license and car rego. Very nice people indeed.
Other problems: internal door used as external which buckled after rain and could not be closed. Bedroom light not working, dodgy swtches that zap u, bed sagging and stained, carpet damp, stretched, filthy and even had dog excrements along skirting boards, B.I.R runners, bottom of sofa and windows. Leaf blowers at 8am and tradesmen banging around on roof.

  • Stayed June 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
113 reviews 113 reviews
32 hotel reviews
Reviews in 43 cities Reviews in 43 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed June 24, 2012

The Hotel was a little dated but it was very clean and really warm, a lot of the time I did not require the the heating on and believe me it was very cold outside. Hardly any noise just the odd door closing etc. There is a shopping centre next door with a number of restaurants, I recommend the Chinese Restaurant, just can't remember the name but there is only one.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Belconnen Hotel/Motel and Serviced Apartments

Address: Cnr Belconnen Way and Springvale Drive | Hawker, Belconnen ACT 2614, Australia
Location: Australia > Australian Capital Territory > Greater Canberra > Belconnen
Amenities:
Business Center with Internet Access Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Belconnen
Price Range (Based on Average Rates): $
Hotel Class:4 star — Belconnen Hotel/Motel and Serviced Apartments 4*
Number of rooms: 55
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