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“Fab new hotel” 5 of 5 stars
Review of Hotel Lavaux

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Hotel Lavaux
4.0 of 5 Hotel   |   Route Cantonale, Cully, Bourg-en-Lavaux 1096, Switzerland   |  
Hotel amenities
Ranked #1 of 3 hotels in Cully
Zagreb, Croatia
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Fab new hotel”
5 of 5 stars Reviewed August 18, 2012

Stayed in room with lake view. Brand new hotel with pretty fair price considering Swiss overpriced old-fashion hotels. Hotel is modern, well designed, rooms are spacious with nice balcony, complimentary coffee and tea facilities. Bathroom is big, very nice rain shower. Immaculately clean rooms and bathroom with nice selection of toiletries. Bed lining and towels are fabulous.

Room Tip: choose room with the lake view
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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100 people have reviewed this hotel

Traveler rating
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    4
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21
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 17, 2012 via mobile

We arrived at nearby Epesses station and had difficulty finding our accommodation. We asked a staff member at Hotel Lavaux for some help, he was very friendly and even took the time to drive us to our apartment. We subsequently returned for a drink and were very impressed by the roof terrace which had a beautiful view of the lake. The staff were very attentive and friendly, making us feel very welcome. Although we didn't stay here the hotel was very high quality and we imagine the service to be excellent based on our experiences.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Kent
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 28, 2012

This hotel had just opened 2 days before we arrived. We were shown to our room and demonstrated how things work which is above and beyond the service we expected for this hotel.
The room was fantastic, extremely clean, good well stocked toiletries, mini bar which was useful to have a cold fridge and kettle. As everything was unused we were having to sort out cables which were still wrapped up.
There were some small complaints, the website was slow to book and the trolley for luggage was difficult to get to the room as there were a number of different levels to get over. However staff did offer to assist and again I had not expected this for this price of hotel.
The major disappointment was the view. We had expected to be overlooking the vineyards of Lavaux but ended up looking at a concrete wall which runs several stories across the back of the hotel. However we arrived late when it was getting dark and this was only an overnight stop.
The website is PCI compliant which is safer to use your cards on.
This hotel has the new 3 pin swiss electric variety which does not fit uk to euro adapters. Luckily we had a Swiss 2 pin to 3 pin adapter we had previously purchased.
TV has BBC & ITV English channels.
Can easily get to Calais in 12 hours.

Room Tip: Upgrade to a lake view - it's worth it! Need Swiss 3 pin adapter
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed June 2, 2010

We (3 adults) stayed at this hotel over the Christmas 2009 period and our Christmas holiday was spoiled by the hotel experience.

The hotel had absolutely no festive atmosphere whatsoever. The restaurant and bar staff were just plain unhelpful, unfriendly, rude and uninterested in you the customer. There is absolutely no grasp of customer service about the hotel at all.

The restaurant serves food that is childlike in potion. You will leave the restaurant feeling hungry and sadly the prices don’t match the small quantities, as you will pay a high premium for very little. Don’t even think about trying the traditional dinner and music in the cellar, as the food served here is even smaller in quantity and very poor quality.

The bar had 3 (yes 3) types of drink, brandy, whiskey and beer (excluding the usual soft drinks and water) and if you do like any of the above be prepared to wait as the bar staff are not interested in serving you and really do just ignore you.

As the hotel is situated along a main road and in the middle of nowhere there isn’t anywhere else you can go within walking distance so just be prepared to die of starvation and thirst.

The hotel itself is fairly clean but our lake view rooms did have that horrible lingering stale cigarette smell which was covered when we checked in by a pleasantly sprayed fragrance but thereafter we were left with the smell. The bathrooms were clean but could do with an overall, as there was the neglect of peeling paint, stains and wobbly wall units.

The train line outside the hotel is fairly busy which was surprising as it was the festive season but the trains didn’t annoy us.

Definitely not my idea of 3 stars. Bad experience all round and would suggest you do not book this hotel.

  • Stayed December 2009, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Stirling
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed May 16, 2010

Okay, it's not luxurious. It's barely just basic, but you can't beat the location, right in the heart of the Unesco Lavaux wine region, a few miles from Lausanne, and on the main road around Lake Geneva. The perfect base in other words.
The rooms are, well, basic and in need of an upgrade. But they are clean, and given that you're likely to spend almost all your time out exploring anyway, why should this matter?
What this place does have, is the most fantastic restaurant, a real surprise. The food is fabulous, akin to a luxury hotel and the chef is in need of great praising. Indeed, we ended up eating here all the time as it was so good.

  • Stayed April 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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cannes
1 review
4 of 5 stars Reviewed November 8, 2009

Old hotel, nice restaurant with a very good food (specially the salad buffet)
Nice view to the lake and the french coast.
Every thing was allright, and the staff was very helpfull.
Every day, the manageress greets the guests.

  • Stayed May 2009, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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NOIDA
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed May 4, 2009

We stayed one night at this hotel, and it was terrible. The hotel sits on a main highway near Cully -train station with lake front views. That is the only thing good about it. The building is very old and has been maintained just so that it can stand and fall down. The old shabby lift can fit in hardly two adults and if you are carrying big luggage forget it. The manager lady who is also owner we presume shows arrogant attitude towards customers and reads the rules when you checkIn like the customer is a kider garten kid and has no sense. There is no walkable restaurants around this place to either you have to eat the expensive not so worth lunch/dinner at the hotel or catch a train to go eat at some where else. The night we stayed there, there was a group booking of elderly/seniors from France so in the morning, we were told that majority of the sitting area is reserved for this Senior's group and we were denied a table for two to eat the complementry breakfast. Finally after lot of argument we were seated on a bar counter along with bunch of somokers and even though we requested that we are allergic to smoke were given no other option. Over all the hotel building infrastructure is frail and customer service attitude is terrible. Avoid this place at any cost.

  • Liked — View of the lake from hotel window
  • Disliked — Terrible customer service attitude of the staff
  • Stayed May 2008, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Additional Information about Hotel Lavaux

Address: Route Cantonale, Cully, Bourg-en-Lavaux 1096, Switzerland
Location: Switzerland > Vaud > Bourg-en-Lavaux > Cully
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #1 of 3 hotels in Cully
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Lavaux 4*
Reservation Options:
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