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“Five star experience” 5 of 5 stars
Review of The Cambrian

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The Cambrian
4.5 of 5 Hotel   |   Dorfstrasse 7 | 3715 Adelboden, Adelboden 3715, Switzerland (Formerly Solis Cambrian Adelboden Hotel and Spa)   |  
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Passion&Dine
Ranked #3 of 15 Hotels in Adelboden
Certificate of Excellence 2014
Norwich, United Kingdom
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
26 helpful votes 26 helpful votes
“Five star experience”
5 of 5 stars Reviewed 4 weeks ago

Booked with friends and as a non skier was attracted by the spa.

Initial cock up over rooms was swiftly and brilliantly dealt with by a move to the Presidential Suite. Wow, what a treat; huge suite, 4 balconies, quiet.........

Service throughout the hotel was superb. Excellent breakfasts and the tasting menu in the restaurant impressed.

Brilliant spa and outside pool area. Very luxurious.

Overall, very impressed. Relaxed vibe and service first class. Not cheap but well worth it as a treat.

Stayed March 2015, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheCambrian3715, Manager at The Cambrian, responded to this review, 3 weeks ago
Dear Nigel,

Thank you very much for having been our guest and for your great comment.
It is great to hear that you spent some relaxing days at The Cambrian.
It would be a pleasure to welcome you and your family again in Adelboden.
At your next visit we will have reserved the correct room category. Honour to whom honour is due...... Thank you for your understanding.

Warm regards
Yours sincerely
Anke Lock & The Cambrian Team
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446 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
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English first
Newcastle upon Tyne, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed one night in Cambrian ! It offered very good service and the views are fantastic. I would definitely recommend this room for a couple.

Location: Opposite the bus stop and with restaurants nearby
Room: Clean
Wifi: Strong
Breakfast: Great but limited choice

Deluxe Room South.

Room Tip: Go for a South Room and you will be stunned by the alps views.
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  • Stayed March 2015, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheCambrian3715, Manager at The Cambrian, responded to this review, 4 weeks ago
Dear Jason,

Thank you very much for your recent visit and your positive comment on Tripadvisor. We are glad to hear that you enjoyed your stay. Of course we would be very happy to welcome you back sometime.

Wishing you all the best we remain with best regards
from Adelboden

Yours sincerely

Anke Lock & Team
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malta
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed for only one night but the photo of myself in the swimming pool with the mountains and snow behind me has given me my best holiday photo ever !!

Breakfast also with a great view of the mountains.

Small hotel but pretty.

Room Tip: Definitely a room with a view !!
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  • Stayed September 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheCambrian3715, Geschäftsführer at The Cambrian, responded to this review, 4 weeks ago
Google Translation
Liebe Rosella,

Herzlichen Dank für Ihren Kommentar und Ihren Besuch im letzten September. Wir freuen uns, dass Sie das Hotel ... vor allem den Pool geniessen konnten. Wir würden uns über einen erneuten Besuch sehr freuen und verbleiben

mit Ostergrüssen aus dem Schnee

Ihre Gastgeberin

Anke Lock
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Zurich, Switzerland
Top Contributor
94 reviews 94 reviews
90 hotel reviews
Reviews in 81 cities Reviews in 81 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed March 26, 2015

Stayed here for 2 nights in March 2015. Pluses include the great food in the restaurant, the nice spa area and the complimentary shuttle service to the cable car station. Located right next to the bus station, which is great if you arrive/leave by public transport (like we did). Free WiFi throughout the hotel, at reasonable speed. Our room (a standard one) was clean and quiet, but quite small and short on storing capacity - OK for a weekend, but I would definitely recommend a larger room for longer stays.

Room Tip: Standard room was quite small, so maybe opt for a larger one for longer stays.
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  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheCambrian3715, Geschäftsführer at The Cambrian, responded to this review, March 28, 2015
Dear Guest,

Thank you very much for having been our guest and for your positive comment on Tripadvisor.
It is a pleasure to hear that you had a relaxing and memorable stay at The Cambrian.
As Information: The size of our double rooms is between 20 and 30sqm. We will certainly consider your room requirements for your next stay. Maybe you want to have a look at our homepage
http://www.thecambrianadelboden.com/de/42/deluxe-zimmer.aspx for more detailed Information.

Once again Thank you

Your host
Anke Lock & The Cambrian Team
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Lausanne, Switzerland
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 12, 2015

My husband and I booked a romantic weekend package at the Cambrian as a mini-honeymoon/local getaway. The package included a mountain-view room, champagne on check-in and a 5 course meal in the restaurant with wine/champagne pairing. We were more than excited to spend a couple nights in this place.

But all that changed by chance/bad luck. We both caught a very bad flu and spent a week in shambles. While my husband was about 2 days ahead of me in recovery, I was still battling a fever on the day of arrival. So why did we go, despite feeling so bad? Well, the hotel has a 100% no cancellation or refunds with less than 30 days notice!!! It didnt matter that we had an emergency. The cold and heartless staff refused any kind of compromise to rebook our stay and just rubbed their strict policy in our faces. As a "favor," they offered to charge us 1000CHF to our credit card to get a "reimbursement" via the insurance. Fearing credit card fraud, we spoke to our cc company about it and they promised us that they would certainly not cover any charge that the hotel made to our credit card. Therefore, it was go and have a miserable time at the Cambrian or forfit a weekend worth over 1000CHF. In my dealings with hotels around the world, I have never experienced such a strict policy. Worst case scenario the hotel charges for the first night, not the whole stay. So be aware should you wish to book this hotel!

When we arrived, despite having spoken with hotel staff multiple times via telephone for more than an hour regarding our situation, not once did any one care or show concern for our state of well-being or health. They were rude and inconsiderate. The first night we had dinner in the bar, where I ate about an 8th of an over-cooked rather disgusting 27chf hamburger. I guess I was too sick to stomach this kind of food, or maybe the food was just not very good. In any case, it was a big dissapointment.

The weekend was spent pretty much in the room with some time spent in the spa area. We wanted to at least try and make the stay worth it. I was too sick to ski or do any other outdoor activities, one of the big reasons we chose to book our stay in winter.

The 5 course meal with wine was probably excellent, although we were still too sick to really enjoy it. With all the drugs we were on our taste buds were completely off, and I was really unable to enjoy any of the wine. It all tasted like acid. Also, the ambience of the restaurant really didnt fit the meal. It was odd eating such an exquisite meal in the same room as breakfast.

The only person who was nice to me at the hotel was a lovely masseuse who was willing to change my type of massage from a leg massage (I booked weeks in advance thinking I would be skiing), to a neck and head massage to try and get rid of a headache that I had for 3 days. She succeeded and I am grateful to her. Without this massage I don't think I would have been able to enjoy the dinner we had at all.

So this weekend was a big dissapointment. You pay 5* hotel prices for 4* quality. I didnt give this hotel the worst rating only because the room was clean and the spa was nice. Although that should be a requirement for any reasonable hotel in this class. And by the end of the day the spa was completely dissorderly as people would leave robes and towels everywhere and no one would clean it up.

Oh, and parking is $25/day. I expect to pay that in downtown Zurich, not in a small mountain resort. They try and take your money from every angle possible.

  • Stayed March 2015, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambrian A, Manager at The Cambrian, responded to this review, March 20, 2015
Dear Lilie C

We are truly sorry that you and your husband where sick and that you couldn’t enjoy our hotel. We’re glad you’re feeling better now and our thanks you for your feedback.

It’s true, like any other Hotel we do have cancellation policies but we only charge 100% within 8 days prior to arrival. If someone is unable to stay at a hotel due to an emergency or medical conditions a Travel Insurance covers for such unfortunate situation. My colleague suggested to charge the Credit Card with the total room rate and you could get it reimbursed by your insurance. Unfortunately your AMEX GOLD insurance is not covering for it, which is very unfortunate but has nothing to do with the service nor quality of our hotel.

You called one days before arrival to cancel your reservation as you both weren’t feeling well. When my colleague from Reservations called you back regarding the cancellation fee, you mentioned to her that you’re just outside a Restaurant and you don’t have time to talk to us.

Later we had a long conversation with your husband and we offered to change the reservation to a date when the room rate is not so expensive but your husband informed us that he couldn’t afford to pay a single night at your hotel. After a long discussion we offered to charge only the first night as a sign of good will. He still declined this offer as it was still too expensive.

During Check-in you mentioned that you both feel a bit better now. Our team did his outmost to make your stay as comfortable as possible and when you both arrived with Cross County Skies and went on the slopes it was obvious to us that you must have felt better. Apparently this was a misunderstanding from our side and we are very sorry about it.

It’s a shame you didn’t enjoy our meals, may we ask if you’ve mentioned this to one of your team members? Certainly they would have offered you an alternative e.g. instead of a 5 course meal, some more SPA Treatments, Manicure, Pedicure, Facial … We therefore like to do this now by inviting you for a 5 course meal including corresponding wine’s at any other time, please contact us therefore directly +41 33 673 83 83 management@thecambrianadelboden.com

We remain with our best regards and hope to hear from you soon.
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Mexico City, Mexico
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 10, 2015

My husband and I stayed at this hotel for 5 days and this has been one of the best hotels we have stayed in in Switzerland. We decided to go to Adelboden to take some days off for skiing. The hotel is very well located in Adelboden and it has transport to go skiing. The hotel is very nice, the rooms are big and clean, very good design. There is nothing not to like in this hotel, the spa is great and the infinity pool is the best, great view and a good place to end a skiing day! We really loved it. The food at the bar was also very good, great burgers and the service was also great (everybody in the hotel was very friendly ale willing to help at all times). For sure, we will stay here again.

Room Tip: Amazing hotels.
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  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CambrianAdelboden, General Manager at The Cambrian, responded to this review, March 12, 2015
Dear Maria,

Thank you for having been our guest and for your fantastic evaluation. The best compliment a guest can make is when he says he intents to come back soon. There is nothing to add.

Looking forward to welcoming you back soon in Adelboden. All the best to you and your family

Yours sincerely

Anke Lock & The Cambrian Team
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Lausanne, Switzerland
Top Contributor
64 reviews 64 reviews
64 hotel reviews
Reviews in 54 cities Reviews in 54 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed March 2, 2015

We went to the Cambrian with high expectations, and they were not only met, but even exceeded. The structure is wonderful, in the middle of stunning mountains and views and right in the center of Adelboden (which is basically one street). From everywhere in the common areas, the majestic view of the mountains dominates the scene (looking outside from in front of a fireplace is not bad at all). If you select a room with view, that's also in front of your window / balcony (there is an extra price for the view, but it's worth it). The SPA and the outside pool were as you can see them in pictures, nothing to add (the only point is that at times children make the outside pool a noisy playground rather than a relaxing/romantic place). Breakfast is extremely good (we did not try the restaurant). The service was spotless. From the arrival (you give the car keys and you find it parked with skis in the ski room), to anything we asked/needed and many other small details. It comes with a price, but we were extremely happy of our stay.

  • Stayed February 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CambrianAdelboden, General Manager at The Cambrian, responded to this review, March 4, 2015
Dear Guests,

Thank you very much for your "AMAZING" feedback and of course for having been our guests. We passed on your positive evaluation to our team this morning, which really brought a big smile to them. Thank you again.

We are already looking forward to your next visit and remain with

best regards from Adelboden

Yours sincerely

Anke

PS: We have got loads of fresh snow....
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Additional Information about The Cambrian

Address: Dorfstrasse 7 | 3715 Adelboden, Adelboden 3715, Switzerland (Formerly Solis Cambrian Adelboden Hotel and Spa)
Phone Number:
Location: Switzerland > Canton of Bern > Bernese Oberland > Adelboden
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Ski-In / Ski-Out Hotel in Adelboden
#2 Luxury Hotel in Adelboden
#3 Romantic Hotel in Adelboden
#3 Family Hotel in Adelboden
#3 Spa Hotel in Adelboden
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Cambrian 4.5*
Number of rooms: 71
Official Description (provided by the hotel):
Alpine authenticity meets design We at The Cambrian passionately believe that during your stay, you should feel every bit as relaxed as you would in your own home. The Cambrian provides authentic local colour, cosmopolitan comfort and inspiring cuisine. It is sophisticated and reliable, and dedicated to providing its guests with unrivalled service. Explore, engage, enjoy, relax, restore and create experiences that will stay with you forever. ... more   less 
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Also Known As:
The Cambrian Adelboden Hotel And Spa
Solis Cambrian Hotel
Hotel Solis Cambrian

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