I stayed for eight nights at this hotel for a spa and mountain walking holiday. Overall, I was very disappointed:
The room: I had a single room on the second floor which was small with very basic furnishings. The bed was very small (a child's bed?) and extremely uncomfortable, you could feel the bed springs against your body - the mattress badly needed replacing! On top of this, every night you could hear a loud humming noise through the walls which kept you awake. (The source was kitchen equipment in the basement and the sound travelling through the wall cavity). I slept very poorly at this hotel. Also, smoking and non-smoking rooms were on the same floor. If you had your balcony door open you received the cigarette smoke from your neighbours which was very unpleasant. On a positive note, the room cleaning was very good and the bathroom spotless.
Buffet breakfast: a very small and basic assortment and nowhere near a four star standard. (Why do hotels do this? It looks so mean)! The hotel staff were friendly and polite, however, for part of my stay I was very surprised to be served by a very rude and dismissive woman who, when I attempted my German, just shrugged, walked off and ignored me. I encountered this woman several times at breakfast and once at dinner. I found this quite surprising and not up to the welcoming standard experienced throughout many years of travelling throughout Switzerland.
One security concern was the arrangement of leaving room keys when going out for the day. You did not hand your key in at Reception. Instead keys were to be left in an open compartment with your corresponding room number. This was immediately inside the main entrance and in the reception area but as the reception desk was often unattended during the day while you were out, anyone could walk in from the street, take your key and walk up to and enter your room. I was assured this was unlikely to occur in Leukerbad, but I was still not convinced. Leukerbad is not crime-free and while I was there, the main doors of the tourist office were smashed and prised apart in an attempted break-in.
During my time in Leukerbad, I looked around at a number of other hotels and talked to people staying in other hotels. I work in the hospitality industry, so I like to see what is available and hear the opinions of others, My conclusion was that there were other hotels in Leukerbad with a better all-round standard and where I will certainly stay on my next visit and also recommend others stay.
In summary, my room at this hotel was very spartan, terrible bed, the room refrigerator had been removed and not replaced, not well sound proofed and definitely not 4 star (probably 3 star at best). As mentioned by other reviewers, the bathroom, although very clean, was very much out of date and needed an upgrade. Buffet breakfast was very spartan. Other parts of the hotel are quite reasonable. The location was the best thing about this hotel. It was central and close to the Alpentherme Spa and also not far from the Burgerbad. I rarely say this, but if you are contemplating a visit to Leukerbad, I would recommend you stay elsewhere. (I do not want to mention the other hotels I looked at in a variety of star ratings and which I considered far superior to this hotel - in all respects - but if you contact with a message I am happy to provide you with this information).
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