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“Good Hotel with friendly Staff” 4 of 5 stars
Review of Moevenpick Hotel Zurich-Airport

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Moevenpick Hotel Zurich-Airport
4.0 of 5 Hotel   |   Walter Mittelholzerstrasse 8, Glattbrugg 8152, Switzerland   |  
Hotel amenities
Ranked #2 of 6 Hotels in Glattbrugg
GreenLeadersPlatinum level
Lyme Regis, United Kingdom
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
“Good Hotel with friendly Staff”
4 of 5 stars Reviewed February 4, 2014

We stayed here when passing through Zurich. The room was really good with very comfortable beds and I had an excellent nights sleep. The staff were very helpful and friendly especially the two girls working on the reception in the morning. The internet was a bit slow. I would stay here again.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandyDecker, Manager at Moevenpick Hotel Zurich-Airport, responded to this review, February 11, 2014
Dear Guest

Thank you very much for staying with us at Mövenpick Hotel Zurich-Airport.

We are happy to read that you have appreciated our rooms and the service of our staff during your stay. It is very important for us to offer our guests the environment for a relaxed stay.
We are very proud of our team and will forward your words to the staff. It will motivate them and it also helps to keep the standard up.

We are looking forward to your next visit.

Kind regards
Sandy Decker
Personal Assistant to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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583 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Canada
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
Reviews in 29 cities Reviews in 29 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed February 3, 2014

We spent the night on the way from California to India. It was great to have a real nights sleep. The hotel was perfect for that, clean and comfortable, and close to the airport. The only negative was the restaurant. The food was expensive and nt very good.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandyDecker, Manager at Moevenpick Hotel Zurich-Airport, responded to this review, February 11, 2014
Dear Guest

Thank you very much for staying with us at Mövenpick Hotel Zurich-Airport.
I am happy that the location is a convenient factor for choosing our hotel.
It is nice to hear that you had a good night sleep and that you have appreciated our cleanliness and comfort in our hotel.

Referring your comment about the price and variety for food; I do apologize that you were not comfortable with our prices. We are really surprised and regret that the food quality was not up to your expectations. Please let me refer to your comment; you do have actually several choices, our Mövenpick Hotel Restaurant offers the cuisine international with Swiss influence, in the Dim sum restaurant you can taste authentic Chinese cuisines and our “le chalet” gourmet restaurant serves swiss traditional cuisine.
At Mövenpick, we strive to provide a superior service experience for every customer therefore your feedback is very important to us.

By the way, we would like to inform you that our Mövenpick& Resort Management realized the increasing desire for high speed internet and we are searching on an adequate solution in order to meet our guests expectations. Actually we are working together with a specialized company to check all our connection points in the hotel and following to improve our Wi-Fi quality and coverage all over the hotel.

We are looking forward to welcome you back soon and to convince you of our service and quality standards.

Kind regards

Sandy Decker
Personal Assistant to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
39 reviews 39 reviews
38 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed January 23, 2014

I booked this one as all other hotels were busy. The reception staff was good, but he waiters at the restaurants were rude and the service was not good.

The room service is limited and you have to go the restaurants, as I come for few hours and my time is limited, this was quite annoying.

The room was simple and less impressive than what I'd expect.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandyDecker, Manager at Moevenpick Hotel Zurich-Airport, responded to this review, February 7, 2014
Dear Guest

We would like to take this opportunity to thank you for your recent stay and for your feedback via tripadvisor; we really appreciate this and value your opinion very highly.
Your feedback encourages us towards our aim to deliver an heartfelt, genuine and personalized service in all guest interactions. Comments such as yours are the best tool for us to not only maintain, but to improve our quality and our service.

Refering to your comment about the assortment of our room service, we are sorry that we did not meet your requirements and expectations. Please feel free to contact during your next stay our staff at any time and they would be happy to assist you immediately.

Please accept our utmost apologies for the unpleasant experience you have received at our restaurant. Of course this impression does not represent the Mövenpick brand and please be assured that friendliness and professionalism of our staff members, is one of the major training issues and of course is expected first thing from all our staff members. I have forwarded your comment already to the person in charge.

We look forward to welcoming you again and we would really like to convince you of our quality- and service standards

With best regards,

Sandy Decker
Personal Assistant to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haverhill, United Kingdom
Senior Contributor
40 reviews 40 reviews
31 hotel reviews
Reviews in 39 cities Reviews in 39 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed January 21, 2014

I stayed in the hotel after receiving an internet offer.
I took the free shuttle bus from the airport to the hotel, just follow the signs for airport bus and turn right when you exit the airport doors.
A friendly welcome awaited me at reception and I was offered a complimentary drink.
The room was very large with two king sized beds, TV with British channels, mini bar and kettle and drinks. the bathrooms was clean and the towels soft.
Although the location is a bit of a concrete jungle it is fairly quiet. There are excellent transport links into the city by S Bahn or tram or to wider Switzerland. You can also use the shuttle bus back to the airport where mainline trains run to St Gallen and north east Switzerland.
Other than the free use of the Internet by reception I did not use any of the hotels other services as I was on a room only deal.

  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandyDecker, Manager at Moevenpick Hotel Zurich-Airport, responded to this review, February 7, 2014
Dear Guest

First of all I hope that you had a pleasant trip back home. It is nice that you have chosen the Mövenpick Hotel Zurich-Airport. Thank you for sharing your thoughts with us.

We are very pleased to read that you liked the welcome service and our free shuttle service and that you have appreciated the rooms and our cleanliness, especially in your bathroom.
We are looking forward to your next visit.

Kind Regards

Sandy Decker
Personal Assistant to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 17, 2014

a very good. hotel in all .. very near to airport .. far form the city.. but if you have a travel pass
its a very nice place to be in. travel form the hotel to the city HB is also nice to see.
better to visit in winter as i thihnk.

Room Tip: top floors will be nice
See more room tips
  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Paso
Top Contributor
58 reviews 58 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed January 10, 2014

The hotel is very close to the airport which we wanted. We had two days to go into town and the train stop was less than a block away. you can buy the tickets at the front desk and they are very reasonable. the train ride is only 15 minutes to the main train station downtown which is huge and filled with restaurants and shops, grocery stores , bakeries, etc.
the hotel has two very good restaurants , we were very pleased with our dinners in both. one is The Chalet and specializes in gourmet Swiss food. They have fondue on weekends. the bar is very lively and we had lots of fun talking to other guests and sampling the beers and wines.
The room was nice size and the bed was super comfy.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Senior Contributor
47 reviews 47 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 2, 2014

My family spend a night before our early morning flight at the hotel. Our room had 2 queen beds which easily accommodated my husband and I, and both our kids aged 4 and 7. It was very value for money!
Upon check it, the kids were given complimentary Movenpick ice cream, which was nice. Staff was friendly and helpful.

Parking although available was not sheltered and cost CHF20/night...rather expensive for an airport hotel. There was frequent airport shuttles available.

Would stay here again!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Moevenpick Hotel Zurich-Airport

Address: Walter Mittelholzerstrasse 8, Glattbrugg 8152, Switzerland
Location: Switzerland > Canton of Zurich > Glattbrugg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 6 Hotels in Glattbrugg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Moevenpick Hotel Zurich-Airport 4*
Number of rooms: 333
Official Description (provided by the hotel):
The first-class Mövenpick Hotel Zurich-Airport is the perfect hotel to stay at during your trip to Zurich, whether it’s for business or leisure. The accommodation has 333 modern bedrooms to choose from and a variety of fine restaurants. Our fully equipped conference rooms with top notch facilities make our hotel the ideal venue to hold your meetings and conferences for up to 400 participants. The hotel runs a free shuttle bus to and from the airport, which is only minutes away. Quick connections to both the airport and the city centre make the Mövenpick Hotel Zurich-Airport the perfect choice for exploring the city of Zurich and its surroundings. ... more   less 
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Also Known As:
Moevenpick Hotel Zurich-Airport Canton Of Zurich/Glattbrugg
Moevenpick Hotel Glattbrugg

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