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“good times in zurich” 5 of 5 stars
Review of Novotel Zurich Airport Messe

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Novotel Zurich Airport Messe
4.0 of 5 Hotel   |   Lindbergh-Platz 1, Glattbrugg 8152, Switzerland   |  
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Ranked #3 of 6 Hotels in Glattbrugg
GreenLeadersSilver level
A TripAdvisor Member
“good times in zurich”
5 of 5 stars Reviewed February 6, 2011

the hotel is good but depending on the staff you can have good service or not. i was having problems with one person then the next one was completely amazing.

  • Stayed January 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBonnaure, General Manager at Novotel Zurich Airport Messe, responded to this review, February 23, 2011
Thank you for taking the time to tell us about your experience at the Novotel Zurich Airport Messe. We constantly strive to provide a superior service experience for every customer; therefore your feedback is most important to us.
We are very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be assured that the appropriate measures have been taken to improve the friendliness of our hotel staff.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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575 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Wollongong, Australia
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 2, 2011

Great location and outstanding value if you can get it whilst it was on special. The hotel is located 2 stations from the airport by tramway and 30 min to the city of Zurich. Hotel was clean and extremely comfortable. There was free WiFi, which was real treat for a European hotel. ( I could never understand why they charge for internet in the first place.) The staff were couteous but do not expect them to jump out from behind the counter to help you beyond checking you in.

  • Stayed January 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBonnaure, General Manager at Novotel Zurich Airport Messe, responded to this review, February 23, 2011
We thank you cordially for taking the time to tell us about your experience at the Novotel Zurich Airport Messe.

We constantly strive to provide a superior service experience for every customer; therefore your feedback is most important to us.

We are looking forward to welcoming you soon again at the Novotel Zurich Airport Messe.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newbury, United Kingdom
Senior Contributor
38 reviews 38 reviews
34 hotel reviews
Reviews in 29 cities Reviews in 29 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed January 10, 2011

Not a bad hotel, but I will stay elsewhere when next in Zurich.

i arrived at 11am, and was thirsty. I asked for the bar, but was told it was closed. I asked for drinks to be sent to my room, only to be called later and told that there was no room service after 11pm, and if I wanted a drink, I could have one of the (overpriced) drinks from the minibar. So, imagine my surprise when told the next day that room service ran 24 hours a day................

The cleaning staff start just before 8am, which is a bit unnerving, as I had 10am meetings and was in the room till 9.

The breakfast service is quite good, although 28 CHF is a little pricey.

However, for dinner, the two waiters that were there the night I was in were clearly overworked, got my order wrong, and I had to wait an hour to get my food, I was quite angry at the end of the night.

Other than that, it's a functional hotel, close to the airport, and the tram station just outside the hotel means it's easy to get to the airport, and also into town. You can request an airport shuttle to get you back to the airport, but I did not check to see if this was free or a paid for service.

  • Stayed January 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBonnaure, General Manager at Novotel Zurich Airport Messe, responded to this review, February 24, 2011
Thank you for taking the time to tell us about your experience at the Novotel Zurich Airport Messe. We constantly strive to provide a superior service experience for every customer; therefore your feedback is most important to us.
We assure you that the negative experiences you made do definitively not reflect our standards. Please allow me to express my sincerest apologies.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 8, 2011

The hotel is all functional and efficient. For the price, it is good value for money. Overnight parking charges (CHF20) is expensive, but give you free 2 hrs parking per entry at other times.

  • Stayed December 2010, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBonnaure, General Manager at Novotel Zurich Airport Messe, responded to this review, February 23, 2011
We thank you cordially for taking the time to tell us about your experience at the Novotel Zurich Airport Messe.

We constantly strive to provide a superior service experience for every customer; therefore your feedback is most important to us.

We are looking forward to welcoming you soon again at the Novotel Zurich Airport Messe.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Zurich Airport Messe

Address: Lindbergh-Platz 1, Glattbrugg 8152, Switzerland
Phone Number:
Location: Switzerland > Canton of Zurich > Glattbrugg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Glattbrugg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Zurich Airport Messe 4*
Number of rooms: 25
Official Description (provided by the hotel):
The Novotel Zurich Airport Messe is a 4 star hotel with 255 airconditioned rooms, free high speed cable internet, parking, restaurant, lounge bar, terrace, gym, WiFi access. Located alongside the World Trade Center in the Glattpark business precinct north of Zurich, 4 km from Zurich International Airport. Easy access via the A1, A4 or A51 to Opfikon Glattbrugg, 7 km from the city centre, exhibition centre 2 km, subway 500 m. 490 sqm of conference rooms for up to 250 people. Free airport shuttle. ... more   less 
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Also Known As:
Novotel Zurich Airport Messe Hotel Glattbrugg
Novotel Hotel Glattbrugg
Novotel Glattbrugg
Glattbrugg Novotel
Novotel Zurich Airport Messe Canton Of Zurich/Glattbrugg

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