I was invited to this restaurant to attend a raclette party. The location is not that great, as the restaurant sits right next to a busy road that leads out of town. Still, parking was available and it is a 10 minute walk from the main train and bus station, so not so bad.
The interior decor is pretty basic. No great pieces of art handing on the walls, but the restaurant is well lit and clean, including the restrooms.
I realize that waiting on a large table isn't easy, especially when all invitees have not arrived, so I must say the wait staff did pretty well. However, the restaurant was not full, so they were not overwhelmed. The waitress took our drinks order, and delivered them pretty quickly. Once the rest of the party arrived, the chef came out to set up the raclette. The waitresses spoke english, but he seemed to only speak German.
I must say, while I found the raclette cheese very good, I found the accompaniments a little lacking. We were served boiled potatoes, and some pickled veggies. I can imagine that Raclette in a smaller group could be fun, but as we were only provided with two raclette machines, we enede up having to wait a bit in between servings. Overall, I still much prefer cheese fondue to raclette.
I did not get a chance to look at the menu, as the raclette had been already arranged for our party, but I saw some dishes being delivered, and the food looked pretty good.
We ordered some desserts, which were all ice creams. The quality of the ice cream was not the best, and I must say that we waited quite a while before the waitress brought them to us. It looked like the kitchen was trying to get the main course for another table out before getting to our desserts. While I can understand some time pressures, making people wait like we had to is never a good choice.
Overall, it was a pleasant experience. The service was friendly, and, for the most part, efficient. However, given the prices in most restaurants in Switzerland, I'm not sure I would return to this particular restaurant, as it is a little out of the way for me.
If you own or manage Gasthaus zur Brugg, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.