In our view the cons outweigh the pros as concerns this hotel as it was very poor value for money.
1. Room was clean.
2. Connected to public baths with free access (otherwise 20 to 30 CHF)
1. Very bad service.
2. Tried to raise our rate at three different times for no apparent reason. (Staff said: they do not have the rate we booked through direct contact with the hotel?!)
3. Our room over looked a petrol station and major road.
4. Room service did not answer when we called them four or five times at 7:30 pm on Saturday.
5. Room very basic, but did have robe and slippers.
6. Hotel management did not reply to our letter of complaint.
- Also Known As:
- Grand Hotel Yverdon
- Official Description (provided by the hotel):
- New Management Since few months in the position of General Manager of Grand Hotel des Bains and Centre Thermal, it is with a great pleasure to introduce myself and personally extend my warmest regards to you. I am also pleased to inform you that we are introducing a new webpage. On behalf of all the staff and management, I look forward to welcoming you to Grand Hotel des Bains & Centre Thermal soon, for an enjoyable stay with us. Nouvelle Direction A la direction du Grand Hotel des Bains et du Centre Thermal depuis quelques mois, j'ai le plaisir de me presenter a vous et vous assurer que mes equipes et moi-meme nous tenons a votre disposition pour repondre a vos attentes. Egalement, je vous annonce le lancement du nouveau site internet du Grand Hotel des Bains. De la part de la direction et de l'ensemble des equipes, nous vous accueillons avec plaisir de vous accueillir au Grand Hotel Des Bains & Centre Thermal ... more less
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