Our stay was going well until we came back from the pool drenched in chlorine to find that
the water in our room (which was quite spacious but very bare and cold) was ice cold. So we spoke to the hotel manager who answered that this would happen occasionally and that there was nothing he could do, we either waited for an hour and a half for the water to heat up again or we had to wonder around in our robes and go all the way to the spa to shower. Basically telling us "that's bad luck, deal with it yourselves" not apologetic at all. There would have been plenty of ways to make up for our inconvinience. It wasn't until my wife suggested to him that one way could be to offer us some complimentary drinks for example. Where in the world do you find a hotel in which you have to tell the manager how to do his job. None i've come across. As we were hungry and wanted to dine before the restaurant shut (we had half-board) we went down smelling of chlorine the food was decent and we had a few drinks. When the bill for the drinks came we were told that the two glasses of red wine we had were on the house but we still had to pay for the water!!! Unbelievably tight!!! So overall we enjoyed the hotel its food and service but when the management is so unprofessional and unaccommodating then its like loosing the king at chess...its game over for the whole hotel.
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- Also Known As:
- Gerbi Hotel Weggis