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“Never nave been so mistreated at a hotel before” 1 of 5 stars
Review of Hotel Schweizerhof

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Hotel Schweizerhof
3.0 of 5 Hotel   |   Via da Fex 1, Sils im Engadin 7514, Switzerland   |  
Hotel amenities
Ranked #6 of 12 Hotels in Sils im Engadin
Los Angeles
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“Never nave been so mistreated at a hotel before”
1 of 5 stars Reviewed January 18, 2013

Just to make it short and simple...if you speak German you probably will get some respect from the staff at this nightmare hotel otherwise you're just a nuisance to them. The staff is rude, unprofessional, speak zero English, and pretend they don't speak Italian (majority do). At one point I asked to speak with the manager and he as well didn't speak English. He mentioned that he understands Italian and his solution to the language barrier was for me to speak in Italian and he would reply in German. Brilliant solution as I don't speak or understand German! Mind you this is a four star hotel at a very touristic location. The hotel itself is mediocre. We had booked a superior room and it was super tiny. Breakfast is cafeteria style and you have no say in where you want to sit and for their convenience they sit you at a table with others even when more private tables are available. I asked if i could have a table near the window as several were available and the answers I got was a "no". Nothing more, nothing less. The most frustrating part...I paid to be treated like this! Never again! Oh and if you like to share a small sauna with naked fat men and women that don't mind flaunting their goods, this might be the highlight of your stay! (Not our case)

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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79 reviews from our community

Traveler rating
    31
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    7
    7
    1
See reviews for
23
38
4
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Milan, Italy
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 17, 2011

Had to call twice to get quote. Was never told that unless you get there before 8.00 pm you will not be served a warm dinner but only cold salads. Told kitchen was closed when food was still being served at restaurant. No choice of food at restaurant, you take what there is. If you do not like it, no food.
Breakfast pretty good with a nice choice although you only get one style of eggs per day.
Reception very poor and not helpful unless you speak German or some Italian.
Pool very nice and well organised.
Rooms very basic.

  • Stayed October 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nuenen, The Netherlands
Top Contributor
173 reviews 173 reviews
53 hotel reviews
Reviews in 61 cities Reviews in 61 cities
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed June 22, 2011

22 June 2011
Just came back with my wife from a 10 days stay at the Schweizerhof. This is a very agreeable hotel, with a fine salt water inside swimming pool at 33 degrees centigrade and a 26 degrees pool outside, all included in the hotel price. Splendid views and excellent possibilties for walking. The rooms are simple and not yet refurbished. But times are financially hard in Europe. The rooms have fine beds and are well maintained. Breakfast is abundant and of good quality, as is dinner. Take the plus dinner option. If not, you can enjoy their good a la carte possibilties.
Good wine list, good beer and other drinks. Americans, however, will be embarrassed that a glass of ice water at dinner time is not free and rather expensive. Talk to the manager to get an explanation. Staff and management: very very pleasant and helpful. Summing up: recommended, good price/performance ratio.

  • Stayed June 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva Switzerland
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed February 22, 2011

Der Schweizerhof in Sils Maria gehört zu den "billigen" Hotels am Ort . 330 CHF/Nacht für ein Doppelzimmer mit Halbpension, dafür darf man sich in Sils nicht viel erwarten. Ein steriles runtergekommenes Gebäude,das nicht in die Gegend passt, mit ebensolchen Zimmern. Schäbige Möbel ohne Komfort. Bäder die an Wohnsilos aus den 60iger Jahren erinnern. Keine Gemütlichkeit, kein Ambiente. Neutrales Personal. Das Solebad ist angenehm . Das Essen ok. Nicht mehr und nicht weniger.

Stayed February 2011, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, Utah
Top Contributor
50 reviews 50 reviews
22 hotel reviews
Reviews in 31 cities Reviews in 31 cities
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed February 12, 2011

The price for one night was $300 in Sils-Maria (close to St. Moritz) breakfast included. You get internet, TV in the basement. The bed and furniture in the room were outdated. Service is nonexistent. Front desk closes down during the evening and night. In other words, for your $300 you get Motel 6 quality. Of course, the village itself and the views are gorgeous.
For 20 Euros extra you get views from a tiny balcony, otherwise no views.

Stayed February 2011, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Schweizerhof

Address: Via da Fex 1, Sils im Engadin 7514, Switzerland
Location: Switzerland > Swiss Alps > Canton of Graubunden > Engadin St. Moritz > Sils im Engadin
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Spa
Hotel Style:
Ranked #6 of 12 Hotels in Sils im Engadin
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Hotel Schweizerhof 3*
Number of rooms: 116
Official Description (provided by the hotel):
This cosy hotel with its in-house saltwater spa (33°C) is situated in the heart of the idyllic village of Sils Maria, only a few minutes from a many beautiful hiking trails. The Upper Engadin region combines a beautiful landscape and a big choice of sports and cultural activities. The Merkli family and the team of the hotel Schweizerhof welcome you in this quiet yet central location with great views of the village and the surrounding mountain landscape ... more   less 
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