Just to make it short and simple...if you speak German you probably will get some respect from the staff at this nightmare hotel otherwise you're just a nuisance to them. The staff is rude, unprofessional, speak zero English, and pretend they don't speak Italian (majority do). At one point I asked to speak with the manager and he as well didn't speak English. He mentioned that he understands Italian and his solution to the language barrier was for me to speak in Italian and he would reply in German. Brilliant solution as I don't speak or understand German! Mind you this is a four star hotel at a very touristic location. The hotel itself is mediocre. We had booked a superior room and it was super tiny. Breakfast is cafeteria style and you have no say in where you want to sit and for their convenience they sit you at a table with others even when more private tables are available. I asked if i could have a table near the window as several were available and the answers I got was a "no". Nothing more, nothing less. The most frustrating part...I paid to be treated like this! Never again! Oh and if you like to share a small sauna with naked fat men and women that don't mind flaunting their goods, this might be the highlight of your stay! (Not our case)
- Official Description (provided by the hotel):
- This cosy hotel with its in-house saltwater spa (33Â°C) is situated in the heart of the idyllic village of Sils Maria, only a few minutes from a many beautiful hiking trails. The Upper Engadin region combines a beautiful landscape and a big choice of sports and cultural activities. The Merkli family and the team of the hotel Schweizerhof welcome you in this quiet yet central location with great views of the village and the surrounding mountain landscape ... more less
- Reservation Options:
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