Having decided to spend four days in Engadin we started looking for a hotel and were impressed by the number of positive reviews on this hotel. And indeed they are well deserved. The hotel location is not perfect, but it is in the center of the village, has a large garage and is well accessible. A lot of rooms have a great view. It is a real "palace": very large lobby, dining-rooms, etc...Check-in was very nice, we did not know the type of room to book so the office manager spontaneously suggested to show us a few...We had a very good impression of all rooms, whatever their size and price. We went for a suite, which was absolutely fabulous. Not inexpensive though...Very large, great view, decorated with taste. And a great smell: the smell of wood...the bathroom is not very large but extremely well designed. A lot of storage room.
The spa is also worth mentioning. Very large, all sorts of saunas / jacuzzis / swimming-pool. Also a great fitness center, with very modern and to some extent sophisticated machines.
Morning breakfast also excellent.
Why put a four rather than a five then? First, service at tea-time was lousy...it took a very long time to put in your order, and even longer to find the waitress again to get the check. We also asked for one large down feather, which they were unable to find...and did not take the trouble to inform us. After asking again we had to satisfy ourselves with two individual (small) ones. And finally, and I may be a bit old-fashioned in that respect, but I find it very disappointing that you can take one of the most expensive suites in a Swiss palace and the hotel owner does not even take the time to say hello or introduce himself. Fortunately, really hoteliers still exist (Baur en Ville Zurich, Palace Lausanne, etc)
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- Also Known As:
- Grand Hotel Pontresina