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“Nice stay above the lake of Geneva” 4 of 5 stars
Review of Le Mirador Kempinski Lake Geneva

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Le Mirador Kempinski Lake Geneva
5.0 of 5 Hotel   |   Chemin de l'Hotel du Mirador 5 | Mont Pelerin, Vevey 1801, Switzerland   |  
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Ranked #3 of 8 Hotels in Vevey
Crans-Montana, Switzerland
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Nice stay above the lake of Geneva”
4 of 5 stars Reviewed April 28, 2013

We had a wonderful time at the Mirador Kempinsky hotel. Upon arrival we were upgraded in a beautiful Junior Suite which is a spacious Suite with a nice big bathroom and a beautiful view on the lake and mountains with a terrace. The breakfast was absolutely amazing!!! The best ever! You can make your own fruit or vegetable juice, a lot of choice of meet, cheese, fruit, eggs, bread, cereals. All local products. A big thank you to Kevin Baruselli, Vanessa Bugi and all the staff for the wonderfull service!

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederic_Clement, E-commerce & Marketing Manager at Le Mirador Kempinski Lake Geneva, responded to this review, May 10, 2013
Dear Guest,

We appreciate the time you have taken to give us this great feedback and share your experience with the TripAdvisor community. We take also this opportunity to thank you once again for choosing Le Mirador Kempinski for your stay.

We are glad to see that you enjoyed your room, the view, the services and our breakfast. Exceeding customer expectations is our priority and your comment is making us very proud. It is a great motivation to all of us. You may be rest assured that your comments will be forwarded to all concerned, especially to Vanessa and Kevin.

It's with pleasure that we will welcome you back to Le Mirador Kempinski during your next escape on the Swiss Riviera.

Best regards.

Frédéric Clément
E-Commerce & Marketing Manager
Hotel Le Mirador Kempinski Mont-Pèlerin | Lake Geneva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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321 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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Warsaw
Top Contributor
54 reviews 54 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed April 17, 2013

So this is Kempinski and on top of that this is Kempinski in Switzerland. The expectations are high.
First the location, it's in Vevey at Montreoux Riviera. It is located high above the city with a distance to of all the crowd. Breathtaking views, peace and quiet are granted. If you will be in the need of sightseeing you can take the funicular 10 min ride (every 20 min) to Vevey and land in front of Nestle headquater.
What about the facilities? Junior Suite is brand new with a perfect setup with all modern amenities and a view over the lake. You can take the sun bath or have a lovely meal at the terrace.
There are 3 restaurants at the premise, Au Chalet in a form of a mountain hut, Le Patio with italian flavors and Le Trianon holding one Michelin star. I will review them separately.
So this is modern, clean, luxurious hotel at the perfect location. But is it really a 5 star service?
IT IS ! From check in till the last minutes of the stay everything was perfect and well organized. Wait a minute, it started even earlier with an e-mail from the SPA asking for our preferred schedule of treatments. The staff do remember the way you would like to have your breakfast omelet, at the dinner the ask if you would like to start with the wine you had two days ago. My wife forgot some cosmetics and the girls at the SPA help her at no charge. SPA is highly occupied so make your reservations ahead and has the perfect views not only at the marketing materials. If you want to pumper yourself, this is the place definitely.
One small remark is that the wine list is very limited. But it gave me the opportunity to taste the local ones. The package we booked is "Spa above the clouds", it gives you additional 20% discount at all hotel services (except Le Trianon) and we recommend it as there are no reasons to leave the hotel. Excellent stay!

Room Tip: Best room is a new Junior Suite with a terrace and the view over the lake.Book a package with breakf...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederic_Clement, E-commerce & Marketing Manager at Le Mirador Kempinski Lake Geneva, responded to this review, May 10, 2013
Dear Guest,

Thank you for taking the time to give us such a great feedback and sharing your experience with the TripAdvisor Community.

Your constructive review is important to us. We are always pleased to satisfy our guests' needs and are thrilled to know that we have exceeded your expectations. We are glad to know that you enjoyed our location, facilities and level of services.

We are continously aiming to improve and will hopefully provide you with an even better stay next time you return.

Sunny regards from the Swiss Riviera.

Frédéric Clément
E-Commerce & Marketing Manager
Hotel Le Mirador Kempinski Mont-Pèlerin | Lake Geneva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bern, Switzerland
Top Contributor
89 reviews 89 reviews
50 hotel reviews
Reviews in 61 cities Reviews in 61 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed April 14, 2013 via mobile

There is a lot to praise here. Starting with what is perhaps the best view on the planet! Rooms in the old section are elegant and comfortable, if a bit on the small side. We have stayed in both the "normal" and the deluxe - both are equally charming, but the deluxe offers just that much more space and considerably larger bathroom. Join the GHA loyalty scheme if you intend to be a regular and the management will always try to upgrade you if space is available - a very nice touch! ).

The communal areas include several restaurants, a very cozy piano bar area complete with pool table in an oak-panelled library. Along with the stunning terrace restaurants and bars, and the quaint "Chalet" restaurant up the hill, you really are spoilt for choice. There are just so many cozy places to sit and relax. A huge draw for us is also the STUNNING and very large indoor swimming pool with panoramic plexiglass dome and huge windows allowing the sunlight to stream in along with that alpine view! There is also a very spacious and well equipped (for a hotel) gym and spa.

Next big highlight is the sumptuous breakfast - perhaps the best buffet breakfast this side of Dubai ;-), and a real cincher for us in choosing this hotel!

The service in general is attentive and caring without being stuffy or overbearing. The staff are extremely helpful and flexible if unusual situations arise.

Now, the minor criticisms. First, there is a pervasive sewage odour around the spa/gym/pool area. We noticed it the first time we stayed here 8 months ago and assumed it was a one-off. But the problem was still there this time, and it is a real shame that the management doesn't fix that as it is a really unnecessary detraction of the enjoyment of using the facilities. (Hence the lower score for Cleanliness.)

Second, they have recently started charging CHF 35 for parking, which is just petty when you are paying at this level for a room. Forgo this pricey extra and use the free public car park about 200m from the gate. At least I credit the reception for cheerfully pointing out this free option.

Finally, the bed both times we stayed was two single beds pushed together, even though the room was clearly too small for these beds to ever be used separately. A single queen/king size bed would be a big improvement.

We payed about CHF 400 for a standard room with breakfast and complete access to all facilities, but did get a free upgrade to deluxe because we are members of GHA. Cheaper deals are available if you book in advance and stay off-peak - last time we paid closer to only CHF 275.

We highly recommend this hotel, if you get the right rate that includes the breakfast and pool/gym facilities.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederic_Clement, E-commerce & Marketing Manager at Le Mirador Kempinski Lake Geneva, responded to this review, May 10, 2013
Dear Guest,

We appreciate the time you have take to write a review on TripAdvisor and we take this opportunity to thank you once again for choosing Le Mirador Kempinski.

Your constructive feedback is important to us and it is trough your feedback that we strive to achieve high levels of service. Exceeding customers expectations is our priority and your view are therefore essential. We appreciate your comment regarding the view, the Junior Suite, the swimming pool and the breakfast. We are happy to read that you enjoyed your stay with us. We will share your enthusiastic feedback with all the team. Fabulous motivation for all of us working in hospitality.

In the meantime, please accept our sincere apologize if the the odour around the spa/gym/pool area was still there. We are working on this issue and we already found a solution to fix this but the problem was more complex than we thought. Sorry for this.

Regarding the parking, it is a new fee we implemented in 2013 in order to remain at the same level as other 5-star hotel in the area but we offer the possibility to have a free parking option to our guest if they want it.

During your next stay at Le Mirador Kempinski, please do not hesitate to contact our Guest Relation Manager if you're facing the same problems.
Sunny regards from the Swiss Riviera

Frédéric Clément
E-Commerce & Marketing Manager
Hotel Le Mirador Kempinski Mont-Pèlerin | Lake Geneva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 11, 2013

To be fair, the hotel has part of its work cut out for it in the form of the view. We were really lucky to have stayed during off peak season so our reservation got us an upgrade to the suite in the refurbished/new wing. It was a beautifully-fitted room with a view to die for!

The suite is just slightly bigger than an average hotel room but the bathroom wins hands down. Of course, just to go that little bit further, they have Molton Brown! And when you step out onto the balcony, you have an almost surreal view of the lake, the mountains across and Vevey at the foot of the mountain. We must have spent quite a bit of time gawking at the view and pinching ourselves to make sure it was not a dream.

The staff were very helpful, although they were young trainees. We appreciate that they helped answer every query we made and room service or housekeeping requests were prompt. Our only wish was that the cable service had more English-language channels that were not covering the news!

We were supposed to stay a night and drive back to Geneva for another night. The moment we stepped into the room, we knew we were not going to waste our time on Geneva...

Room Tip: Lake-view suites or rooms!!!
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederic_Clement, E-commerce & Marketing Manager at Le Mirador Kempinski Lake Geneva, responded to this review, May 10, 2013
Dear Guest,

First of all, let us thank you for sharing this review with us, your feedback is essential and is a great source of motivation. We shall share it with our team.

We are very pleased to learn that overall you enjoyed your stay with us and were satisfied with your junior suite, your bathroom and the Moltown Brown amenities and the staff.

Regarding the English-language channels, please be ensure this comment will be forwarded to our IT Manager, who's in charge of the TV system.

It was a pleasure hosting you and we look forward to welcome you back again at Le Mirador Kempinski.

Sunny regards from the Swiss Riviera.

Frédéric Clément
E-Commerce & Marketing Manager
Hotel Le Mirador Kempinski Mont-Pèlerin | Lake Geneva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 8, 2013

This is ultra modern - but not over-the-top modern where the bedrooms looks like spaceships. It manages to achieve the right balance - outside and in public areas there is really good design and architecture going on. Inside the comfort of the bedroom, whilst still as luxury as ever, there are the touches that make bedrooms, well bedrooms.

It is a bit of a steep drive from Lake Geneva shoreline, but the views are stunning!

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederic_Clement, E-commerce & Marketing Manager at Le Mirador Kempinski Lake Geneva, responded to this review, May 10, 2013
Dear Guest,

We are taking the opportunity to thank you for sharing your experience at Le Mirador Kempinski with the Trip Advisor community, it was a real pleasure hosting you. We are very pleased to read that you enjoyed your stay. Your feedback is a great source of motivation and we shall share your feedback with our team.

We hope to have the pleasure of welcoming you back to Le Mirador Kempinski for your next getaway on Swiss Riviera.
Sunny regards from the Montreux-Vevey region.

Frédéric Clément
E-commerce & Marketing Coordinator
Le Mirador Kempinski Mont-Pèlerin | Lake Geneva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 27, 2013

I selected this hotel after great consideration and by the end of my trip I can say with great confidence that I made the best choice. In terms of location the hotel can boast of some of the most breath taking views of Lake Geneva and it is one of he most perfect settings for couples to relax. Rooms are pretty spacious and the hotel has a distinct old world charm. Staff is extremely courteous and professional and I can rate their concierge as one of the best in the world. The breakfast is perfect in terms of its spread and again the service staff does a magnificent job. Also getting to the vevey train station is extremely easy and using the funicular to reach the station is an experience in itself. In case I return to Switzerland again will definitely stay at this memorable hotel and will highly recommend this hotel to one and all.

Room Tip: Room facing lake Geneva a must
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederic_Clement, E-commerce & Marketing Manager at Le Mirador Kempinski Lake Geneva, responded to this review, May 10, 2013
Dear guest,

Thank you very much for sharing your experience at Le Mirador Kempinski and for posting this nice review on TripAdvisor!

We are deligthed to read that you enjoyed your stay among us and it will be with pleasure we will share your impressions with our staff members. It is a great source of motivation to all of us.

You may be rest assured that your comments will be forwarded to all concerned, especially to our concierges.

We look forward to the pleasure of welcoming back.
Best regards.

Frédéric Clément
E-commerce & marketing coordinator
Hotel Le Mirador Kempinski Mont-Pèlerin | Lake Geneva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 18, 2013

A real find. Some of the best views I have ever seen. Customer service impeccable. Cleanliness, facilities, staff, location - all come together wonderfully at Le Mirador. I will return in a few months as this place works extremely well for a relaxing getaway (I am not sure if it is a lot busier in the summer) but as a winter retreat, magnifique.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederic_Clement, E-commerce & Marketing Manager at Le Mirador Kempinski Lake Geneva, responded to this review, May 10, 2013
Dear Sir,

We would like to thank you for having taken the time to share your experience at the Mirador Kempinski with the Trip Advisor community.

We do appreciate receiving your detailed and positive feedback on the hotel. It has been a real pleasure for all our team members to welcome you, and make you spend a very comfortable stay.

Looking forward to the pleasure of welcoming you back soon to the InterContinental Genève for your next relaxing getaway.
Best regards.

Frédéric Clément
E-commerce & Marketing Manager
Hotel Le Mirador Kempinski Mont-Pèlerin | Lake Geneva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Mirador Kempinski Lake Geneva

Address: Chemin de l'Hotel du Mirador 5 | Mont Pelerin, Vevey 1801, Switzerland
Phone Number:
Location: Switzerland > Canton of Vaud > Vevey
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Vevey
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Le Mirador Kempinski Lake Geneva 5*
Number of rooms: 67
Official Description (provided by the hotel):
What does luxury mean to you? Accessing to the inaccessible? Making hassles dissolve with the minimum of effort? Finding time to simply be you? At Le Mirador Kempinski Mont-Pèlerin | Lake Geneva we offer a broad range of services that fulfill all your expectations and more.Located in the heart of Switzerland’s UNESCO heritage vineyards, Le Mirador Kempinski combines inspiring views of the alpine skyline and landscape with contemporary designs and world-class service. As a member of The Leading Hotels of the World, the hotel offers 61 contemporary or classic guest rooms and suites. With its three restaurants, including the Michelin starred Le Trianon, the traditional Swiss eatery Au Chalet and Le Patio’s Italian cuisine, the property offers a wide range of gastronomy. The Lounge Piano Bar has one of the most spectacular terraces in Europe. The hotel also provides a superb and ideal environment with natural light for meetings, conferences, private cocktails or parties for up to 130 persons. Finally, Le Mirador Kempinski operates a Givenchy Spa, an exclusivity for Switzerland and only four worldwide and a dedicated Medical Centre: the Swiss Center for prevention, integrative medicine and well-aging. ... more   less 
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Also Known As:
Le Mirador Kempinski Lake Geneva Hotel Vevey

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