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“basic but very clean” 3 of 5 stars
Review of Hotel de Famille

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Hotel de Famille
3.0 of 5 Hotel   |   Rue des Communaux 20, Vevey 1800, Switzerland   |  
Hotel amenities
Ranked #5 of 8 Hotels in Vevey
Nijmegen, The Netherlands
Senior Contributor
41 reviews 41 reviews
36 hotel reviews
Reviews in 33 cities Reviews in 33 cities
38 helpful votes 38 helpful votes
“basic but very clean”
3 of 5 stars Reviewed September 9, 2013

This hotel is located in an old building directly besides the Vevey trainstation, which was very convenient to us, because we travel by train. The old town and Lake Geneva are only a 5 - 10 minute walk away. Restaurants and shops are nearby. Our room and (small) bathroom were spotless and the beds were ok. Staff was very friendly. The breakfast had a lot of items (no hot breakfast available), but they were not complemented sometimes, even though the breakfast hours hadn´t passed yet. My husband had to ask for hot milk almost every day. The breakfast lady only speaks French. Wifi was good. There is a small indoor swimmingpool, which we liked, even though the water was a bit cold. Be aware that they also have standard rooms without toilet, so pay attention when making a reservation. We have been to this hotel many times now, it is a bit expensive, just as the entire Montreux Riviera. It is good value for money though. Don´t expect any posh, the hotel is basic, a bit dated, but good and clean!

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hôtel de Famill... V, Directeur général at Hotel de Famille, responded to this review, September 18, 2013
Dear guest,

Many thanks for your review on our hotel on TripAdvisor. We are glad to read that you enjoyed staying in Vevey and hope that you are planning to come back soon.

I am sorry for the inconvenience regarding your hot milk and would ask my team to be more attentive with our guests.

May I suggest you to join our Facebook fans community in order to stay informed about the last news of the Riviera and our best deals ?

Best Regards,

Dariane Golay Sigg
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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53 reviews from our community

Traveler rating
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    7
    21
    8
    8
See reviews for
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20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
Casablanca, Morocco
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed June 28, 2013

Quite adequate, but expensive as all Swiss hotels are. Excellent breakfast on day 1 & helpful staff. Poor breakfast on day 2, limited choice & minimal quantities of food available. Female concierge was downright rude - when I told her of my poor breakfast, her reply was 'OK, goodbye'. Won't be going back to this particular hotel.

  • Stayed June 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hôtel de Famill... V, Directeur général at Hotel de Famille, responded to this review, September 18, 2013
Dear Guest,

First of all we would like to thank you for having taken time to share your experience of Hôtel de Famille, Vevey with other travellers.

I am sorry for this bad impression that you had for your second day and I want to apologize for it personally. Let me know if and when your are coming back and I will personnaly serve you.

With kind regards,

Dariane GOLAY SIGG
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, Maharashtra, India
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 21, 2013

Just returned form a business trip to Nestle.I stayed here for two weeks.
The staff at the reception was very helpful,especially Toby.He answered my questions patiently and also provided me with an adapter.

The breakfast was sufficient with a fixed menu everyday.
The room was nice and cozy,with housekeeping and clean towels everyday.
I had a room on the street side,n barring 1 or 2 nights,i didn't get disturbed by any street revelers or trains.The best part is the location which is right next to the station and a 5 mins walk to the lake side.
There is a Coops near the station too, which is open till 22 hrs on weekdays too.

Stayed May 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hôtel de Famill... V, Directeur général at Hotel de Famille, responded to this review, September 18, 2013
Dear Madam,

Thank you for your comment on our hotel following your recent stay.

This is a very nice comment and we are really glad to read how much you enjoyed staying with us.

May I suggest you to join our Facebook fan's community in order to stay informed about the last news of the Riviera and our best deals ?

We hope to see you again soon and stay at your disposal for any booking request.

With kind regards,

Dariane GOLAY SIGG
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wroclaw, Poland
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed January 3, 2013

I was on a business trip so I will not write about prices or so. The room was just simply ok, I can't add more to this. It was rather a motel-style room that a real hotel. It was very close to the railway station so it was convenient for me. The guy at the front desk was very nice, telling jokes etc. It's important after a long trip that someone can cheer you up. It has an inside pool, but at the time when I was there the water was very cold..

Room Tip: I think it's better to take a backyard room rather than street view as the streets are noisy the...
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  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hôtel de F, Responsable commercial at Hotel de Famille, responded to this review, January 7, 2013
Dear Sir,

First we would like to thank you for your comments. We are always very pleased to make our best to make our guest feeling at home as soon as they arrive !

Regarding the swimminig-pool temperature, your feeling is surprising as we guarantee a 26°-28°C water. Perhaps, the air temperature may be warm as well - what could give a cold feeling when getting in the pool.

We look forward welcoming you soon at Hôtel de Famille !

Sincerely yours,

Hôtel de Famille Management team
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Saint Louis, Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 1, 2012

Beware. Tiny, tiny, 10' x 10' rooms with baths so small 3' x 5', you had to step outside to change you mind. The first room they gave me had not been cleaned from the previous client so we had to move to an other floor. Very noisy, next to the train station. Dirty carpet, and mold in the shower. What else can I say but go somewhere else.

Room Tip: I don't think there are any good rooms.
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  • Stayed October 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hôtel de F, Responsable commercial at Hotel de Famille, responded to this review, November 7, 2012
Dear Sir,
First, we would like to let you know that we are deeply sorry for the inconvenience encountered during your stay at Hôtel de Famille. We take very seriously in account these kinds of feedbacks, as our hotelier’s wish is really to make our guest feel happy under our roof.
It would have been a pleasure to help you during your stay – rather than discovering your concern after your departure!
All our rooms are different; we would have for sure found for you another room fitting your expectations!
We look forward welcoming you again :-) to demonstrate to you that at Hôtel de Famille, things always run perfectly if we communicate at the right time!
Once again, please accept our apologizes,
Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed August 26, 2012

We stayed here for one night because we liked the look of Vevey. Vevey accommodation is expensive, even for this part of Switzerland and this hotel is on the lower end of the cost scale. Perhaps ludicrous to compare but it provides the kind of experience you can get in any little town in the UK for a lot less and it is an experience that is best avoided if you want something pleasant. The room cost about £135 inc. breakfast.

I was depressed by several reports of poor service in Vevey and the only real redeeming feature of de Famille is the courtesy and friendliness with which we were welcomed. I expect a general level of cleanliness and the room itself seemed to meet this.

However, it is not enough to mitigate the negative features:

The room was small. You have a choice, since there is no air-conditioning: either fry or open the windows and deal with the noise, either from the trains or from the street below.
Major building work is taking place right across the street, and although there was no activity during out weekend visit, I can imagine that this might be a problem. The hotel is like many station hotels; perhaps once splendid, but now well past its sell-by date. The information pack claimed a room safe - there was none. It claimed tea and coffee facilities but this is limited to a small area near the ground floor reception and choice is minimal. At one point I had to ask for milk and the half empty jug was still there the next morning. The sauna is charged at CHF25 per person so I did not bother. The WIfi is free, which is a plus.

The breakfast/restaurant is utterly unappealing. Chairs were stained and dirty and there was little or no portion controlled food. We noticed that the drinks and jams etc, were there the night before and the coffee and hot milk was served from a tatty pump vacuum flask.

The area itself is semi derelict and the front rooms look out onto a building site and some ancient, rotting tenements which are covered in graffiti.

The hotel was built in the 1890s and has obviously seen better days. Even during a very busy period in Vevey the place was almost empty of guests and it is easy to see why. The place is run down and had we booked for more than a night I would have left any way. It is only a going concern by virtue of the knowledgeable and friendly staff - who of course may not be there if you darken the doors of this place.

My advice to any visitor to Vevey would be to either pay top dollar or forget it (There is an Ibis in the pretty village of Leysin, just a twenty minute cog train ride away which is half the price). Budget hotels mean nasty hotels here.

Room Tip: Train noise is minimal for front rooms, but the noisy revellers in the street below are merely an al...
See more room tips
  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
france
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 26, 2012

This looks nicer on the photo than it is. The room was very small, cheaply furnished. It is however very convenient being right next to the station and within walking distance of the sights to see in Vevey. There was less noise from the trains than we were expecting. The breakfast was hardly three star which is what we would say of the hotel altogether. On the pricy side for what it is.

  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel de Famille

Address: Rue des Communaux 20, Vevey 1800, Switzerland
Location: Switzerland > Canton of Vaud > Vevey
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Vevey
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel de Famille 3*
Number of rooms: 60
Official Description (provided by the hotel):
Hotel set in 1890 landmark with modern amenities, restaurant, terrace, sauna, sundeck and lovely gardens; located in city center. ... more   less 
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Also Known As:
De Famille Hotel

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