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“Perfect weekend” 5 of 5 stars
Review of Grand Hotel Waldhaus

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Grand Hotel Waldhaus
5.0 of 5 Hotel   |   Via dil Parc, Flims 7018, Switzerland   |  
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Ranked #2 of 17 Hotels in Flims
Zurich, Switzerland
1 review
“Perfect weekend”
5 of 5 stars Reviewed 2 weeks ago

Everything was perfect from check-in to check-out. All the staff is very friendly and we enjoyed the great hotel facilities. The hotel is located in a beautiful park. The spa is very modern. We enjoyed the outside whirlpool while the air temperature was around 10 degrees. Rooms are well decorated and the marble bathroom is large.
It’s by far my best experience in the Swiss alps. I would definitely recommend this hotel to anybody.

  • Stayed November 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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191 reviews from our community

Traveler rating
    132
    42
    9
    5
    3
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51
86
9
23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • German first
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  • Spanish first
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English first
Zurich, Switzerland
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We arrived on a Thursday in November and have been warmly welcomed by the hotel staff. The reception looked pretty new but the rest of the hotel really needs some refurbishement/renovation. We got an upgrade to junior suite because of a membership in SLH (small leading hotels) which was nice. Unfortunately, only a handful of rooms are "design ambiance" which means renovated and because we only booked days before, we had no luck.
Room size was OK but we don't like old style and that's what it was. Balcony was wery small with no outdoor light after sunset and with only one chair (because of lack of space).
Have found some hair on the bed but that can happen.
Spa was very nice and we really enjoyed the peacefulness and relaxed atmosphere on Thursday but were shocked by the crowd the very next day even though the hotel was almost empty (very much on Thursday and little less on the weekend). Guess the hotel attracts a lot of day guests (CHF 65.-) from the people with holiday homes in Flims. We had to fight for sunbeds and queue for the sauna...
We booked half board and had a table reservated in the main restaurant. Because the hotel was almost empty, this restaurant was closed on the first two evenings (out of three), but second restaurant is just around the corner. We could choose 5 courses out of 3 menues. Unfortunately only 1 menue changed the very next evening and even no one the third evening. We picked more or less the same 5 ones each time, which was OK, but definitively not what we have expected. Last minor critique is the length... more than 2 hours for 5 courses is way too long, sorry.
Location of the hotel is very nice, one of the best in Flims. Very good for short walks in the wood or to go skiing.
We traveled with public transport, therefore with the bus (Postauto) from Chur upwards and on the way home. No first class but we liked it.
Can recommend this hotel to elderly people who don't mind crowds at the weekends.

Room Tip: take "design ambiance" rooms, because they are new.
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  • Stayed November 2014, traveled as a couple
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basel, Switzerland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 3 weeks ago

We spent two wonderful days at the Grand Hotel Waldhaus and felt almost in paradise. After a warm welcome around noon we had to wait a little for our room to be made. To shorten the wait we were driven to the village by the hotel's own taxi where we enjoyed this year's first snow. After our walk back to the hotel through the snow covered hotel park we were led to a beautiful room with an amazing view on the Alps. We then enjoyed the spa where we especially liked the warm water of the outside pool, i.e. we were "swimming" in the snow. Dinner was fantastic and the service very personal and attentive. The nightcap at the bar with the blazing fireplace was a great end to a very enjoyable day. Breakfast again was excellent with a staff where you saw that people really liked what they did. We discovered some delicious Swiss cheeses we hadn't known before. We very much enjoyed a relaxing short holiday at the Grand Hotel Waldhaus and thank the management and the staff for having made such a pleasant stay possible.

Room Tip: Ask for a room with a view on the Alps, although perhaps all the rooms have this view. To see the pi...
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  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Team_WHF, Leiter Front Office at Grand Hotel Waldhaus, responded to this review, 4 days ago
Dear Marianna

We would like to take the opportunity to once again thank you for staying with us as well as for the great feedback left here on Tripadvisor. We are pleased and honored to hear how much you have enjoyed your stay and cannot await your next visit to introduce our new Lounge as well as the indoor golf room to you which we both have just opened recently.

Kind regards


Your Waldhaus Flims
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed November 17, 2014

We really appreciated the friendly welcome and helpful staff. The Hotel has a great blend of traditional styling and atmosphere in keeping with it's long history, and modern facilities. The spa facilities are great, the breakfast buffet is sensational.

Stayed November 2014, traveled as a couple
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Team_WHF, Leiter Front Office at Grand Hotel Waldhaus, responded to this review, 3 weeks ago
Dear Tripadvisor Member

We would hereby like to thank you once again for spending your weekend at the Waldhaus Flims Mountain Resort. We appreciate your nice comments about the facilities and hope to get the chance to inspire you again during your next stay.

Kind regards from beautiful Flims


Your Waldhaus Flims Team
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lndon
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 9, 2014

We spent two nights in the Grand Hotel in early November and can't wait to go back.

Nothing is too much trouble for the staff and customer service is second to none (a depressing rarity in Switzerland)!

The facilities are beautiful so even if you're staying at one of the other two hotels in the resort, your experience is much the same.

We spent twp days here and could have easily spent another two without even leaving the grounds.

Go for half pension if you plan on having three course meals every night, but otherwise the food is pretty good value so no need to go half board.

Stayed November 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team_WHF, Leiter Front Office at Grand Hotel Waldhaus, responded to this review, 3 weeks ago
Dear Sam

We highly appreciate your positive comments about your stay on Tripadvisor and are more than pleased to hear, that we have not only met but exceeded your expectations.

It would be our pleasure to indulge you again at your soonest convencience.

Best regards

Your Waldhaus Flims Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basel, Switzerland
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed November 4, 2014

The new director, Daniel Füglister, is a perfect host and entertainer. He is able to transform this hotel in a real 5 star hotel.
The spa is outstanding (but not if it's crowded). The restaurant very good but we missed a little bit the atmosphere. The bar of the hotel is excellent

Room Tip: Corner suites are very good. The rooms in the Hotel Villa Alpina (at the same area) are more trendy...
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  • Stayed September 2014, traveled with family
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team_WHF, Leiter Front Office at Grand Hotel Waldhaus, responded to this review, 3 weeks ago
Dear Christine

Thank you for spending time at the Waldhaus Flims Mountain Resort & Spa. We appreciate your positive comments about the property and are happy to inform you that we are currently working on different projects in our restaurants "The Lounge" as well as on the new "Epoca" which will welcome our guests from December 10, 2014 onwards.

It would be our pleasure to welcome you back and discover the changes! Let us surprise you!

Your Waldhaus Flims Team
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Zurich
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 1, 2014


Highlights:

- delightfully friendly welcome by the reception on arrival
- nicely appointed room (we had a superior room, "modern" style) in the beautiful main building, garden with gorgeous view
- free lift pass and the shuttle service nice details
-free e-bikes also a nice detail. The hotel mountainbikes were NOT robust enough for the downhill trail so we had to rent those elsewhere
- beautiful pool and spa. One of the very best we have seen in a hotel.

Areas we wish had been different:
1. breakfast overall was very nice indeed. Two details we didn't like were (1) coffee wasn't great, and (2) on the second day, when the - tasty - smoked salmon ran out, it was replaced by a pile of pale, salty salmon "shreds" - was this the cooking salmon?

2. An incident at dinner at the Rotonde restaurant which put a negative feeling on the meal and overall hotel experience: rude and unfriendly waiter who initially refused to move us when we told him we really did not like the segregated "black room" he had put us in, and who when he realized we were REALLY about to walk out first announced he would charge us for the bottle of water we had ordered, and then magically found us a free table in the main area after all.... And was of course pretty unfriendly for the rest of the evening.
The food was decent, but we would not eat at that hotel restaurant again due to this unpleasant experience. Paying several hundred CHF per night for a hotel room we expected impeccable service at the hotel restaurant and this was simply not the case here.

The next day, we choose to eat in the village and had a really excellent meal at Cavigilli.

Interestingly, the hotel did not respond when I emailed them the feedback above to two separate email addresses.....in response to their request to place a tripadvisor review!

Stayed September 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Waldhaus

Address: Via dil Parc, Flims 7018, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Graubunden > Flims
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Free Breakfast Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Flims
#2 Luxury Hotel in Flims
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hotel Waldhaus 5*
Number of rooms: 150
Official Description (provided by the hotel):
In the biggest hotel park in Switzerland, a unique variety of offering await you – for summer and ski vacations with family and friends or simply for a quiet weekend for two. Our guest houses the Grand Hotel Waldhaus (member of «The Leading Hotels of the World»), Chalet Belmont and Villa Silvana offer approximately 150 rooms & suites in various design styles. ... more   less 
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Also Known As:
Waldhaus Flims, Mountain Hotel Flims
Waldhaus Flims, Mountain Resort And Spa

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