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“Total spoiling!” 5 of 5 stars
Review of Grand Hotel Waldhaus

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Grand Hotel Waldhaus
5.0 of 5 Hotel   |   Via dil Parc, Flims 7018, Switzerland   |  
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Hotel amenities
Ranked #2 of 17 Hotels in Flims
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Total spoiling!”
5 of 5 stars Reviewed February 5, 2013

This is the place to disconnect and enjoy your skiing experience. The staff is very well organized; everything is set-up to make your life good and easy. You arrive and they unload your skies (goes to the ski room) and your luggage (which goes directly to your room while you sign in). It’s a real five star; they trust you (and do not even ask for your credit card, as their clientele is trust worthy). I never used the car during my whole stay, as they offer a shuttle service to any point in town, which is convenient when you go skiing. I was invited spontaneously to a dinner with friends, so they organized a gift (Bündner Nusstorte) for them in no time and no extra charge! The breakfast buffet is an absolute must – all high quality stuff. Try the honey, it’s the most natural and not processed I have ever seen (still in the honeycomb). So even though it’s expensive, you really get a lot for it in this well run hotel with a lot of space and first class spa.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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191 reviews from our community

Traveler rating
    132
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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crazytreamtravel
Top Contributor
62 reviews 62 reviews
43 hotel reviews
Reviews in 40 cities Reviews in 40 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed February 5, 2013 via mobile

We stayed here using the powder Byrne group. The hotel had everything and the service was very good. It was very relaxing....I can't wait to return. We were with our two year old son.

Hotel was kid friendly, pool hours for kids is 3 to 6 pm which could be longer. We stayed in the grand hotel, which worked well.

Breakfast was excellent and the child play corner is a real plus at breakfast.

Stayed February 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucerne, Switzerland
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 24, 2013

We spent the New Year's holiday at the Waldhaus. We enjoy coming here every year, at various times, and we are never disappointed. True, there are several new hotels in Flims but the Waldhaus has a certain charm. It has a grand feeling. The piano player's music softly drifting over the casual yet elegant bar... the billiard table and small bar... the decor bold yet sedated... the spacious grounds punctuated by walking paths (and underground tunnels connecting the buildings for inclement weather or patrons in robes headed for the spa). And to top it off, if you have kids it is an excellent resort. The Waldhaus has a children's room and sitting service for children over 3. The cater to children in the restaurants. In the summer they have a petting zoo.

All & all, we are pleased to return each year.

Room Tip: The hotel is older so the rooms are decorated as such. Corner rooms are much more quiet.
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Zuerich
Top Contributor
94 reviews 94 reviews
41 hotel reviews
Reviews in 43 cities Reviews in 43 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed January 15, 2013

A weekend getaway from Zurich – easily achieved with train and postbus from Chur.
We came with no plan for anything to do other than stay at the hotel, and enjoy our time there. The hotel is called the Park-hotel, and it really is situated in its own park like campus. There are walks down to the lakes, through the trees, and …if you like, down to the village.
We took a suite in the Villa Silvana, the 4 star older house – adjacent to the main building and connected to both the hotel and spa by underground tunnels. The suite was actually just a very spacious single room, with high ceilings and a large bathroom, but also with a very large and sunny balcony looking across to the mountain peaks. The décor was contemporary and the beds were very comfortable. The Villa Silvana is a little bit less expensive than the main hotel building, but we also find that it is less ostentatious compared to the “ultra-luxo” main building… and that suits us fine.
The main attraction for us was the extensive spa, with its various saunas, and a well heated indoor/outdoor pool. …as well as a well equipped exercise area. We spent a good day just hanging around, reading, bathing, steaming, and sleeping – relaxation and rejuvenation!
The breakfast in the morning is a first class affair with pretty much anything you could want, …and the service throughout is exemplary.
The Parkhotel Waldhaus is a destination unto itself, and it was easy for us to go (and stay) without feeling that we needed to spend time on the nearby slopes. All in all, a wonderful relaxing weekend away.

Room Tip: The Villa Silvana is a little bit less expensive than the main hotel building, but also less ostenta...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ugrimm, General Manager at Grand Hotel Waldhaus, responded to this review, January 19, 2013
Dear Waldhaus Guest
Thank you very much for your feedback. It is a great pleasure to learn that you enjoyed your stay with us and we look forward welcoming you again to Flims.
Kind regards, Yasmin & Urs Grimm Cachemaille, General Managers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 5, 2013

We have been there twice and enjoyed the great restaurant.. It's a perfect skiing weekend!!! The staff and rooms are also great, only thing is that you need to wait for the shuttle to the slopes as it's a bit far to walk..

  • Stayed February 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ugrimm, General Manager at Grand Hotel Waldhaus, responded to this review, January 19, 2013
Dear Waldhaus Guest
Thank you very much for your feedback. We are very pleased to learn that you enjoyed your stay with us and look forward welcoming you back to Flims.
Kind regards, Yasmin & Urs Grimm Cachemaille
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Top Contributor
89 reviews 89 reviews
85 hotel reviews
Reviews in 77 cities Reviews in 77 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed December 24, 2012

We stayed here 2 nights before Christmas 2012, while skiing in the area.

We had a room in the Villa Silvana, which is their 4 star facility located near the main building in the beautiful park. The room was very spacious, with high ceilings and a large bathroom. There is an underground tunnel from there to the spa facilities, which comes in very handy of course. The spa itself is wonderful with its heated outdoor pool and several saunas and hammams.

We had dinner in the Rotonda (main restaurant - very good) one evening, and in the Curler's Pub the other (the only facility not quite deserving of the 5 star rating, as the chinese fondue didn't meet the quality of the food from the previous night).

The staff are all very friendly and welcoming, as you would expect from this kind of place. One special perk is the free hotel shuttle to and from the ski resort, which saves the hassle of walking to and waiting for the public bus.

Overall, we spent an amazingly relaxing couple of days here, and would definitely like to come back some day.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ugrimm, General Manager at Grand Hotel Waldhaus, responded to this review, January 19, 2013
Dear Waldhaus Guest
Thank you very much for recommending our property on tripadvisor. We are very happy that you enjoyed your short skiing-break with us and look forward welcoming you back to Flims. Also your comment concering the chinese fondue is much appreciated.
Kind regards, Yasmin & Urs Grimm Cachemaille, General Managers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Horsham, United Kingdom
Top Contributor
122 reviews 122 reviews
54 hotel reviews
Reviews in 70 cities Reviews in 70 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed December 18, 2012

We stayed at this resort in January 2012 for three nights. The overall experience will never leave us, as this was one one the best experiences ever. The whole resort is magical and you do feel like you entered another world. The interiors are incredibly beautiful, the outdoor hot pool is amazing. The list could go on... The only slight negative for us was the room we stayed at - make sure you know which villa or room you will be staying at. We stayed at Villa Silvana and our room was in decor far from what we have seen in the main building and there was no bath in our bathroom - which is not adequate for a ski resort..
But we would recommend it and would love to return ourselves.

Room Tip: Do want to know where your room will be located. As romantic as the villas seem from the outside, th...
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ugrimm, General Manager at Grand Hotel Waldhaus, responded to this review, January 19, 2013
Dear Waldhaus Guest
Thank you very much for your valuable feedback. We are very happy that you enjoyed your winter-holiday with us and hope to have the pleasure of welcoming you back to the Waldhaus Flims.

In terms of our rooms, you are right in saying that we offer different types of rooms and guest houses. One of our guest house (the Grand Hotel) is rated 5* Superior, the other two (Villa Silvana and Chalet Belmont) are rated as 4* Superior Hotels. This choice is much appreciated by our guests and we always make sure upon arrival, that the room meets with the expectations of our clients. In the rare case that guests do not like the rooms they have booked, we will do our utmost to allocate another room which meets their preferences.

Warm regards from Flims,
Yasmin & Urs Grimm Cachemaille, General Managers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Waldhaus

Address: Via dil Parc, Flims 7018, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Graubunden > Flims
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Free Breakfast Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Flims
#2 Spa Hotel in Flims
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hotel Waldhaus 5*
Number of rooms: 150
Official Description (provided by the hotel):
In the biggest hotel park in Switzerland, a unique variety of offering await you – for summer and ski vacations with family and friends or simply for a quiet weekend for two. Our guest houses the Grand Hotel Waldhaus (member of «The Leading Hotels of the World»), Chalet Belmont and Villa Silvana offer approximately 150 rooms & suites in various design styles. ... more   less 
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Also Known As:
Waldhaus Flims, Mountain Hotel Flims
Waldhaus Flims, Mountain Resort And Spa

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